How to easily fix 'support.apple.com/iphone/restore' problem

Users of Apple devices may experience a recovery screen that shows a cable and the iTunes logo, without the ability to control the phone interface. When you reboot, if the problem persists, a message with a link is displayed at the top of the screen. This mode may occur due to errors when flashing or updating the iPhone. But what to do if the user did not perform any such manipulations with his gadget, because the reason for the appearance is not necessarily the cases described above.

Let us turn to the use of the methods proposed and discussed in detail in the article for eliminating the error.

Recovery Mode

If the error when loading the iPad is caused by a software glitch, then the first thing you should resort to to correct the situation is the emergency recovery mode Recovery Mode.
It is used to restore the functionality of any Apple device controlled by iOS. This mode is provided by the manufacturer, so you can use it without fear of losing your warranty. So, if the iPad shows no signs of life, you need to use Recovery Mode:

Turn off iPad any way possible
Press and hold the Home button
While holding down the Home button, connect the iPad to the computer using a USB cable
If everything is done correctly, an icon and a standard USB cable will be displayed on the tablet computer screen
Launch iTunes and wait for the gadget to finish loading in Recovery Mode. After successfully restoring the device to normal, you need to restart your iPad.

If you cannot exit the emergency mode, you should perform the following steps:

Disable the gadget.
Disconnect the USB cable from the iPad.
Press and hold the Home button while simultaneously pressing the Power button. The Apple logo should appear on the screen.

It is not uncommon for jailbroken devices to remain stuck in recovery mode for a long time, signaling a software failure. However, attempts to get the iPad out of this state by rebooting do not help. The RedSn0w utility and the TinyUmbrella program were created especially for such cases, which can be found on the developers’ websites.

iPhone stuck in recovery mode. What to do

If you are unable to get your iPhone out of recovery mode using standard means, you need to try to get it out of recovery mode using external tools. The ReiBoot utility from Tenorshare just offers the function of inputting and outputting iPhone from DFU . It allows you to do this by pressing just one button, so you don’t have to suffer for a long time and figure out how to act.

Download the ReiBoot utility to your computer;
Install it and connect your iPhone to your computer;

ReiBoot allows you to remove your iPhone from recovery mode in one click

On the main screen, tap "Exit Recovery Mode";
Wait until DFU exits and disconnect your iPhone from your PC.

The function of removing iPhone from DFU mode in ReiBoot is completely free. Therefore, if you are not ready to pay for advanced features, you can simply install it and keep it on your computer just in case. After all, you never know what will happen to your iPhone and what you will have to do to bring it back to life. And ReiBoot can help even in such emergency situations, when it seems that the only option is to go to a service center.

Restarting the device

If the recovery screen is displayed, restart your device.

On iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the top button until the device restarts.
On iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until the Apple logo appears.
On iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the Side (or Top) button and the Volume Down button until the Apple logo appears.
On an iPad with a Home button, iPhone 6s or earlier, iPod touch (6th generation) or earlier: Press and hold the Side (or Top) button and the Home button until the Apple logo appears.

Reinstalling iOS or iPadOS

If you still see the recovery screen after rebooting, you'll need to reinstall iOS or iPadOS.

On a Mac: Make sure you have the latest software updates (including iTunes if you have macOS Mojave or earlier). On a Windows computer: Make sure you have the latest version of iTunes.
Connect your device to your computer using the cable that came with your device. A message will appear: “There is a problem with ; it needs to be updated or restored.”
Select Update (not Restore) to reinstall iOS or iPadOS while keeping your personal data.

Recently, many users of Apple products have encountered a request to connect to iTunes appear frozen on the screen, and the message support.apple.com/iPhone/restore also appears at the top. This moment is also called “Endless recovery mode”, since the device practically freezes. Today, this bug most often occurs on iPhone models 5, 5S, 6, 6S. This conditional error can appear quite spontaneously, or during the process of restoring or updating a jailbroken device. Let's take a closer look at what this inscription is and how to remove it.

Installing an update for Mac

OS updates improve performance, stability, and fix numerous system errors, and also affect the operation of other programs (iTunes, which connects to the iPhone, the App Store, Safari) that are part of MacOS. After installing them, try using the method from iTunes to remove the inscription with a link to the Apple technical support site.

Depending on your OS, how you get the latest versions will vary. For Mac Mojave edition and higher, the following algorithm of actions is used:

Open System Preferences from the Apple menu, then select Software Update to check for a new version available.
A list of detected outdated components will be displayed on the screen; you can view the information by clicking “More details”. Click the "Update Now" button to begin downloading the latest versions you select.
If the interface says that nothing was found and the latest updates are already installed in the system, this means that the current system version and programs are already up to date and do not require downloading.

ADVICE. In the Software Updates section, you can select the Automatically install Mac software updates checkbox. The system will prompt you to restart to begin downloading. Installation can always be postponed to another time.

On earlier versions of Mac, system updates are received in the App Store, in the appropriate section.

What to do if the message “support.apple.com/iphone/restore” appears on the iPhone screen

Have you ever found yourself in a situation where the line support.apple.com/iPhone/restore appeared on the iPhone screen? However, when you turn on your iPhone for the first time, the standard settings screen is displayed. And this is where it all begins! Your iPhone suddenly shuts down and starts rebooting, stuck on the image of the cable and the iTunes logo. And even if you connect the cable and reboot the device, the screen will remain the same; The only thing is that the message “support.apple.com/iPhone/restore” will appear at the top of the screen.

In this article, we have prepared for you the best ways to solve this problem that owners of all iPhone models may encounter.

Recovery mode: all about iPhone recovery mode

Why did the iPhone enter DFU mode?

iPhone entered DFU mode without your knowledge? It happens

The reasons why the logo of a computer with a cable and the text support.apple.com/iphone/restore appears on the iPhone screen can be very different. However, this almost certainly means that your iPhone is in DFU mode. Apple devices go into this mode if any problems occur. How did he get there:

You put it into DFU mode yourself;
The device's firmware has crashed;
There were problems with the firmware;
Damage to the motherboard;
Water getting inside the housing.

Nuances of recovery

Before you start restoring your iPhone, you should remember:

Only the current and licensed (must be signed by Apple) version of the firmware can be restored. Thus, a user of the fourth iPhone with system version 4.2.1, which has long been outdated, will not be able to rollback through iTunes. The application will throw an error that cannot be ignored;
This moment is for people whose iPhone is locked. When the firmware version is upgraded, the modem version will most likely also be upgraded. For such phones, before starting the rollback, it is recommended to use the Redsn0w program;
If the owner has not made a backup copy of the system state, then during recovery all user settings will be reset to factory settings. This will result in the loss of all data on the iPhone.

After all the nuances have been taken into account, we can move on to the instructions on how to restore an iPhone via iTunes.

Video instruction

What to do when your favorite iPhone 6 Plus is hanging on a cord? Why, when the iPhone 6+ hangs on a cord, do-it-yourself instructions and repairs

doesn't always help? Perhaps it would be better to immediately contact the service center for professional help?

Instructions:

Since the problem under consideration appears for various reasons, they will have to be eliminated accordingly in different ways:

If your iPhone is frozen and there is a string on the screen, then presumably a serious software glitch has occurred. We recommend doing a licensed flashing in such situations;
The Baseband processor has failed. Such problems provoke sudden changes in voltage or strong shocks to the communicator;
The iPhone 6+ power management chip is broken. We suggest replacing it with a new, original one;
Once the communication device gets wet or undergoes some kind of mechanical damage, the components on the printed circuit board deteriorate. Computer diagnostics will accurately indicate the location of the non-functioning element.

Result:

The first option can be easily repaired at home, and the remaining options 2, 3 and 4 will have to be eliminated in a specialized service center.

You have a choice of 2 options for saving your iPhone 6 Plus gadget - decide which one is better.

Repair at the Apple Telemama service center

DIY repair

Our advantages

We will connect only high quality, original spare parts.
Price. We order all parts in bulk, so that we can then offer them to you at the lowest price.
Repair time. From approximately 20 min. The screen, connector, speaker, etc. are replaced. Another 20 minutes are needed to diagnose an iPhone 6+ if there are serious breakdowns.
1 year warranty.

If your cell phone is out of order, we will help you fix it quickly and efficiently. The courier service actively assists in the delivery of equipment for repair. But you yourself can also bring your mobile phones to our Telemama service.

In the proposed service, phone diagnostics are done free of charge. Next, we will agree with you on the cost of rescue procedures and begin troubleshooting. If it is necessary to replace component parts, we will install new factory analogues instead of broken ones. The positive outcome of the efforts of our specialists is confirmed by the issuance of a long-term guarantee.

When the repair of your gadget is completed, come to the service center to pick it up yourself or entrust its transportation to our couriers. Be sure to get a 1 year warranty from us. After this, you, like your friends, will be served at considerable discounts. To receive this discount, you must provide your order number.

Our unique service center Telemama provides professional repairs of iPhone 6 Plus communications equipment, sells original components for replacement connections, and advises equipment owners to troubleshoot problems on their own. Prices for the services of our specialist craftsmen, as well as for factory parts, are described in detail in the price list.

You can only do computer diagnostics from us and purchase replacement parts, and then connect them at home.

Regular customers are not interested in discounts, since they are served at minimal rates every day.

According to the terms of the promotions that we conduct regularly, you can repair iPhones 6+ at cost with a one-year warranty.

Many iPhone 7 users will see a USB cable and an iTunes icon on the screen after updating to iOS 10/iOS 11, usually in this case, it is assumed that your device has already entered recovery mode. After a series of “Unknown errors” it came to a black screen with a picture of a cord and an iTunes icon, the service said that there was a problem with the board. Or did your iPhone 7 have a problem with a black display where a cord and an icon in the form of the iTunes program logo appeared, after a forced reboot, the phone does not respond to anything at all and does not turn on or charge. This article is written, what to do, iPhone 7 stuck on iTunes string after iOS 10/iOS 11 update?

Restoring iPad to Factory Settings

If for some reason the latest version of the data was not saved, or if no backup copy of the data was made on the tablet at all, then there is nothing left to do but return the iPad to factory settings using the iTunes program. In this case, unfortunately, your personal data (photos, contacts, music, documents) will be completely deleted from the tablet.

Let us present to your attention two different ways to uninstall an iOS program: “Recovery Mode” and “DFU” mode. The first option is more gentle than the second, as it restores the iPad through iTunes and the iPad OS, while the “DFU” mode is used when the iOS file system is severely damaged, and waiting makes no sense, since the “Recovery Mode” simply won't start. In both methods, to restore an iPad, you need a stable, high-speed Internet connection.

To bring your iPad back to life using the “Recovery Mode”, you need to activate the “Power” button on the iPad and wait until all applications are completely turned off. Next, launch the “Home” key and connect the tablet to a computer that has the latest version of iTunes running, using a USB cable. The open window of the running iTunes program will show the connected tablet in recovery state. Next, click the “Restore” command to begin the data recovery process, while resetting the iPad to factory settings. After some time, the Recovery Mode should start.

If, after everything you have done, the “Recovery Mode” does not load, then the only option left is to use the last option - the “DFU” mode. To do this, on an iPad connected to a PC running the latest version of iTunes, press the “Power” and “Home” buttons for 10-15 seconds, and then release the power key. At the same time, we continue to hold the “Home” button until a message window appears on the PC screen about the detection of an iPad with recovery mode. Now we will continue restoring the tablet device in the same order as in the “Recovery Mode” described above.

If you find an error, please select a piece of text and press Ctrl+Enter

Many owners of Apple products found themselves in a situation where, as a result of a system failure, unsuccessful installation, or problems caused by execution, they were unable to load the gadget in normal mode. Of course, the first thought is to run to the service center for professional help. However, successful restoration of an iPad or iPhone is also possible at home, but only if the cause of the malfunction is software. If your iPad hits a hard surface or falls into water, you won't be able to save it on your own.

How to reset iPhone without Apple ID password

Justin SabrinaUpdated on July 01, 2020

Conclusion Forgot or don't know your Apple ID password? Don't worry, this article will provide you with three methods to help you reset iPhone without Apple ID password easily.

“I bought a used iPhone8 on eBay, but the confused seller forgot to remove my Apple ID. Now that I can't contact him, what should I do? How can I reset an iPhone without Apple ID password? »

Apple ID is very useful, it protects the privacy of the data on our device and prevents other people from easily accessing our device without our permission. There are many reasons why you want to remove your Apple ID. For example, you forgot your Apple ID password and your iPhone is disabled after entering the wrong password too many times, or you bought a used iPhone from eBay and the seller forgot to remove your Apple ID, etc. What should I do? do? Is it possible to reset iPhone without Apple ID password ?

The answer is yes! Check this article and you will find three effective methods to unlock your iPhone without Apple ID password . By the way, if necessary, you can backup your iPhone data before using the following methods.

CONTENT

Method 1. Reset iPhone without Apple ID using UkeySoft Unlocker

UkeySoft Unlocker is an excellent and feature-rich iPhone unlocker, Apple ID unlocker and iCloud activation lock remover. With its support, you can easily remove Apple ID from iPhone, iPad and iPod touch without a password while maintaining your data and applications. Once you have unlocked your Apple ID from your iDevice, you can sign in with your Apple ID or create a new one and then you can use the feature provided by Apple.

How to reset iPhone without Apple ID using UkeySoft Unlocker? Step 1: Download and install UkeySoft Apple ID Unlocker on your computer, then launch it. You will see two functions on its interface, to remove Apple ID without password, click "Unlock Apple ID".

Tips: If you want to unlock the lock screen of iPhone/iPad/iPod touch, you can use the "Unlock Screen Passcode" function of this tool.

Step 2. Connect your iPhone to the computer using a USB cable, then click "Next" button, you will see the page shown below.

Step 3: When the software detects that it has connected successfully, click the Start button to begin erasing Apple ID.

During unlocking, you need to make sure that the device is connected correctly. You only need to wait a minute to complete.

Step 4: After a while, you will see “Successfully Removed Apple ID” shown on the screen. You can then enter your Apple ID or create a new one.

Note: Here are the limitations of this tool.

guide to How to remove Apple ID from iPhone without password?

Method 2. Reset iPhone without Apple ID password via iTunes

iTunes also supports removing Apple ID from iPhone. But using iTunes to reset Apple ID from iPhone has some limitations, make sure you have synced iPhone with iTunes recently and Find My iPhone feature is disabled. Before you begin, it is recommended that you update iTunes to the latest version.

How to reset iPhone without Apple ID via iTunes? Step 1: Launch iTunes on your computer. Step 2: Connect your iPhone to your computer using a USB cable. Step 3: Select your iPhone in the top left corner.

Step 4: Click "Summary" on the left panel and then click "Restore iPhone" on the right panel.

Step 5: Click "Restore" again and your computer will delete your iPhone and install the latest iOS version on the device. Wait for the process to complete and your iOS device to reboot.

Note: If you are asked for your device password or “Trust this computer,” respond immediately.

Most people may be interested in this method of using iTunes to remove Apple ID for free, but it is worth mentioning that when using iTunes to reset Apple ID, sometimes there will be a card screen/black screen/freeze etc. Please use it. carefully.

Method 3. Reset iPhone without Apple ID password via recovery mode

If the above two methods do not work for you, you can also try restoring your iPhone to factory mode. However, you should remember that after resetting your phone, all data on your iPhone will be deleted. Please backup your iPhone data before starting.

How to reset iPhone without Apple ID password in recovery mode? Step 1: Turn off your iPhone. Step 2: Open iTunes on your computer. Use a USB cable to connect your device to your computer. Step 3: Put your iPhone into recovery mode:

Factory reset

Sometimes iPhone owners need to restore their smartphone to its original state, that is, reset all settings. Usually this procedure is performed before selling the device so that the iPhone is like new. You can perform a factory reset without iTunes, using only the built-in tools of your smartphone.

Before resetting, make sure the battery charge is at maximum level. If you do not have 100% charge, connect the device to power.

Open the Settings app and go to the General section. Scroll down the screen to the Reset menu - when it expands, you will see several options for rolling back the device. Let's look at the three most used functions.

Reset

This type of system rollback is used when it is necessary to return the phone to its factory settings, but at the same time leave all the information saved on it.

After selecting the “Reset settings” option, a notification will appear on the screen about what will happen after performing this action. The process itself takes less than a minute, returning the iPhone to its original settings. At the same time, music, photos, contacts, installed applications remain untouched.

Full content reset

This function is ideal for pre-sale preparation of the device, as it not only rolls back the smartphone settings to the factory state, but also erases all data recorded on it.

Click on the “Erase content and settings” button. In the warning that appears, click “Erase iPhone.” The smartphone will automatically reboot and begin the procedure of deleting all recorded data and user-set parameters.

How to connect ipad to computer

Once turned on, your iPhone will ask you to activate it. At this stage, you will need the Internet (you can use iTunes and access the network via a computer).

During activation, the device will connect to Apple servers. Then you will be given two options - set up your iPhone as new or restore it from a backup. If you choose the first option, you will receive a completely clean device on which it is very difficult to detect traces of the previous owner.

Resetting network settings

Not entirely suitable in this case, but a very useful function, the existence of which every owner of an Apple device should know about.

If your iPhone refuses to connect to the Internet or does not see the mobile network or Wi-Fi access point, try resetting the network settings.

Information and other parameters will remain untouched; but a new search for available Internet sources will be launched, which sometimes allows you to solve the problem with accessing the network.

iPhone activation failed. What to do? [UPDATED. There is a solution!]

iPhone activation failure on iOS 11 is a problem that many users of Apple phones have recently encountered. It manifests itself in the inability to activate the iPhone after resetting content and settings or reinstalling iOS.

When activating the phone via Wi-Fi, the user sees the message “ iPhone activation failed . Your iPhone could not be activated because the activation server cannot be contacted."

When you try to activate through iTunes on your computer, you receive an error message with the number 0xE8000013 or 4016, or the message “Your iPhone could not be activated because it could not get activation information from it.”

Why does iPhone activation fail?

There are three main reasons why the iPhone does not activate and displays a message about activation failure:

Problems with Apple activation servers

The most harmless option that may be due to the fact that at a particular moment in time the Apple activation server is indeed not available, as indicated in the error message. Check the operating status of Apple's web services on a special page and, if the iOS Device Activation service is unavailable, then the solution in this case may be patience and trying to activate it a little later.

Hardware problems with iPhone

Activation failure may occur due to hardware problems with the iPhone. So, for example, if the phone has problems identifying the SIM card (constantly searching for a network, regardless of whether the SIM card is inserted or not), the iPhone will not be activated. The solution to the problem if the phone does not activate, in such cases can be determined after diagnostics at a service center.

Problem activating iOS 11 on refurbished phones

Most often, iPhone activation error occurs among owners of refurbished phones. At the same time, we are not talking about officially restored iPhones, which are produced under the control of Apple, but about Chinese handicrafts assembled. As a rule, such phones inside resemble a “Frankenstein monster” assembled from various parts. Very often, of the original components on such iPhones, only the processor board remains, and it may contain replaced components... Why do such phones most often have problems with device activation errors?

The problem is due to the fact that in iOS 11 Apple changed the rules of the device activation system. When activated, components are polled and technical information (UDID, Serial No, IMEI, MAC-Address, etc.) is compared with numbers in official Apple databases. If for some reason (and for devices that are not officially restored, there are dozens of reasons) the information does not match, the device will not be activated.

How to protect yourself from problems?

You can check your device's serial number on the Apple website. If the test says "This serial number corresponds to a product that has been replaced" or the test displays information about another device that does not match yours in model, color, or memory capacity, your iPhone may be susceptible to an activation error. If you are the owner of a refurbished iPhone, it is highly not recommended to erase the contents of the device or restore the software on it through iTunes.

Is it possible to fix a refurbished iPhone with an activation error?

There is a solution. It consists of working with the memory chip and making changes to its firmware. This operation can only be performed by an experienced technician in a service center with good specialized equipment. Such repairs can be performed in our service center. Information on the cost and estimated time of completion of the work is presented in the table below.

Name of works	Price	Approximate completion time
Restoring a memory chip by changing its firmware	4990 - 5990 rubles	3-5 working days

However, the solution is not universal and will not suit every case. Since most owners of refurbished iPhones face this problem, it is possible to determine for sure whether we can help you only after inspection and diagnostics at a service center. We look forward to your visit and will be happy to help you solve problems with your iPhone!

Select a service center on the map

iPhone activation failed

Source: https://service-apple.ru/articles/problemy-s-tehnikoi-apple/oshibka-0xe8000013-sboj-aktivatsii-iphone-chto-delat.html

Part 1: Reasons why you are facing “support.apple.com/iPhone/Restore” problem

When you encounter the “support.apple.com/iPhone/Restore” error, it could be due to various reasons. This may be software or hardware related. Here is a complete list of reasons that can cause this problem.

Hardware-related reasons:

On the contrary, you may get the “support.apple.com/iPhone/Restore” error due to some hardware-related defects. For example, you dropped your phone quite hard and something in the motherboard got damaged, or your iPhone was exposed to water, causing the phone to freeze at support.apple.com/iPhone/Restore.

Software related reasons:

The first possibility could be that the latest firmware update or firmware downgrade is not working properly and you end up stuck with the “support.apple.com/iPhone/Restore” message.
It's possible that when you restored an earlier backup via iPhone, the procedure might have failed and hence you encountered the "support.apple.com/iPhone/Restore" error.
Another reason for this problem is when you restore your iPhone or jailbreak your device, but things don't go as planned.
Unidentified errors occurred due to incorrect operations on the device.

So, here are some reasons why you are facing the “support.apple.com/iPhone/Restore” screen on your iOS device.

PS: Learn more about how to fix iPhone recovery errors and how to approve iPhone easily.

Errors and their correction

When restoring an iPhone from a backup via iTunes, various errors may occur that will be difficult for a beginner to deal with on their own. Therefore, it is better to prepare in advance for possible troubles and see what mistakes happen and how to correct them.

Error 3194

The reason for the appearance of such a notification is most often the work with the TinyUmbrella utility or similar programs. Fixing error 3194 is done as follows:

Errors 1013, 1014 or 1015

The appearance of these errors is primarily due to the impossibility of downgrading the modem version, so fixing them will take a little longer:

Support.apple.com/iphone/restore on the screen - how to remove

Those who use Apple products may encounter the message “support.apple.com/iphone/restore” appear on the device monitor. This case has already been nicknamed “repeat recovery mode” due to the looping of this message. This error on devices usually appears during software updates or a special iTunes store, or when the owner tries to restore default settings. The message itself prompts the owner to contact the support site, in the device recovery section. In this article we will figure out what to do in this situation.

How to fix iTunes error 9?

Press and hold the Home and Power buttons at the same time for 10 seconds, then release the Power button and continue to hold the Home button until iTunes detects your smartphone in recovery mode (about 10 seconds).

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Apple Store, Genius, iAd, iCloud, iTunes Extras, iTunes Plus and iTunes Store are service marks of Apple Inc., registered in the US and other countries.

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Method 1: Restart your iPhone

Sometimes a stuck screen with the message “support.apple.com/iPhone/restore” can be resolved by simply rebooting the device. Rebooting generally often helps solve various kinds of problems. Therefore, we recommend using this option first. Below are the step-by-step steps to restart your iPhone.

Step 1: At the top right side of the iPhone is the power button. Press and hold it until the “Power Off” option appears on the screen. Then swipe right to turn off the device's power.

Step 2: Press and hold the Power button again: this action will turn on the iPhone. Release the button when the Apple logo appears on the screen.

How to get iPhone out of DFU mode

Try simply rebooting your iPhone and it will come out of DFU mode

Since there is a chance that the iPhone into DFU mode yourself (for example, by accident, while it was in your pocket or something was pressing on it in your bag), you just need to try to get it out of there in the most primitive way - by rebooting.

Press the power key on the side or top of the iPhone;
Hold it down until the disable option appears;
Confirm disabling by swiping the slider from left to right;
Press the power button again and wait until it turns on.

If there are no problems with the iPhone or it entered DFU mode by accident - this does happen sometimes - this action will help it return to working mode. But, as sad as it is to report, few people usually manage to get out of the situation so easily, because the iPhone simply does not enter DFU mode. This means we need to move on to more effective measures.

Correct connection of smartphone to computer

Before using the method associated with eliminating the error message on the iPhone screen using iTunes, you need to make sure that the device is connected to the computer correctly.

The cable from the smartphone must be intact, without visible or internal damage, not broken or tangled, and not the one that comes with the iPhone. Otherwise, the device may not be detected by the computer even if it is actually connected.

The program should be running and waiting for the gadget to connect. After the pop-up window appears on your monitor, select an action. The instructions used the “Update” button so as not to erase the stored data on the phone.

If the utility cannot detect the phone, then you should make sure that the necessary drivers are available (this process usually occurs automatically when you connect the device for the first time), and that the cord is in good condition.

How to restore iPhone without losing data

But there is an alternative option that allows you to restore your iPhone without losing data . This method involves using the ReiBoot utility, which allows you to carry out the same procedure, saving all data in the device’s memory:

Launch the ReiBoot utility on your computer;
Connect your iPhone to your computer using a cable;

If your iPhone screen is stuck, a standard repair procedure will help you

On the ReiBoot main screen, click the "Start" button;
Then select “Screen Stuck” from the menu provided;

Standard repair allows you to save all data on the device

Select “Fix Now” - “Standard Repair”;
Confirm downloading the update and wait for the procedure to complete.

ReiBoot allows you to fix more than 150 problems that arise while using or updating your iPhone. The utility very carefully corrects these shortcomings without affecting the data stored in memory. As a result, you will be able to update without any problems and fix malfunctions of your device without losing the accumulated information.

In case the problem is too serious, ReiBoot has a deep repair feature. It involves completely deleting data from the device, but the range of defects that can be corrected will be much wider. In fact, the utility will completely clean the iPhone, fix all the problems and reinstall iOS so that most likely you will not encounter any more problems.

Source

Using iCloud storage

The easiest way to restore iPhone without iTunes is to use iCloud storage. This method will require an Internet connection, preferably via Wi-Fi, as a large amount of data will be transferred. Before restoring your iPhone, make sure you have previously created a backup.

There is a backup file, which means you can proceed to returning the iPhone to its factory state. To perform the procedure via iCloud, you first need to reset the device, deleting content and settings.

During the reset, all settings and user files will be erased from the smartphone, so it is important to check in advance that iCloud backup is enabled and the backup is recorded. When you first start the device, you will be asked to specify the setup mode - select “Recover from iCloud copy”

Confirm restoring from storage and wait for the process to complete. Your phone settings and user data will be restored.

What to do if iPhone can't connect to the App Store

iPhone and iPad users often encounter problems with the App Store when they cannot install or update an application. MacDigger offers several simple ways to restore access to your online store.

Check if the App Store is working

Perhaps the problem is on Apple's side, and right now no one can access the App Store. In this case, you need to check the System Status page, which indicates the status of all online services of the company. The App Store is number one on the list. If the problem started recently, it may not have been detected yet. The page is updated every few minutes.

If the circle opposite the App Store is not highlighted in green, you just have to wait for Apple to fix the problem.

Check your internet connection

Obviously, to access the App Store, the device must be connected to the Internet. To make sure that the Internet is working, try some other actions, for example, opening the Google browser.

Connect to a different Wi-Fi network

Even if Wi-Fi is working fine, there may be restrictions in the settings that prevent you from accessing the App Store. For example, work networks can be configured to block certain sites and services to conserve bandwidth. In this case, connecting to a different Wi-Fi network may solve the problem.

Troubleshoot iPhone problems using ReiBoot

To fix problems using ReiBoot, just use one button. To use the program, install it on your computer and run:

Now connect your Apple device, be it an iPhone or iPad, to your computer using a USB cable.
In the program window, you will see suggested options for performing manipulations on the device, such as restoring, updating software, or eliminating errors.
ReiBoot program menu
In our case, the program has a suitable “Exit recovery mode” item. Select it and confirm the action. After a moment, you can use your device again.

If you don’t have time to try out various options for eliminating the “support.apple.com/iphone/restore” message, then the program will become an indispensable assistant for you.

Almost all problems that arise with the iPhone can be solved using the iTunes program. Using this program, many operations with a smartphone are performed, including. The cause of these problems is not at all important: incorrect installation of the program, failure of settings and applications. One thing is clear, iTunes is the solution to many problems. The recovery procedure is quite simple and does not take long.

Secondly, this has to do with owners of locked phones. If the firmware version is upgraded during the recovery process, this will affect the modem version. Without fail, it will also increase. It is impossible to return the situation, that is, it is almost impossible to downgrade the modem version. You also need to consider the issue if the iPhone was previously locked to an operator. In this case, restoration is carried out only after installing the Redsn0w utility.

iPhone recovery process

It's time to connect your phone to your computer. Now you can enter recovery mode and start the procedure. To do everything correctly, you need to simultaneously hold down the “Home” and “Power” buttons. This must be done within 10 seconds. Then smoothly release the “Power” button, but continue to hold the second button for another 10 seconds. These simple steps will detect your iPhone in iTunes and begin the recovery process.

Error correction

Error 3194 has become widespread. It occurs for several reasons, among which the main one is the TinyUmbrella utility, that is, the consequences of incorrect work with it. To correct an error of this nature, you must perform the following steps: 1. Open the folder on drive C. Then go further until you find a file called hosts. 2. At the next stage, you need to open the file using Notepad and find the line that says gs.apple.com. Now you need to delete this line, and then restart the computer. You must save the file before performing this operation.

Another common error is 1013. The reason for its occurrence is very banal: when downgrading the firmware, it is impossible to downgrade the modem version. The process of fixing it is as follows: 1. Download the Redsn0w utility. You must use only the latest version. 2. The downloaded file will have to be unzipped. Now you can run the application, but you need to do this only as an administrator. 3. Connect this device to the computer. 4. Buttons now appear on the screen. Select Recovery Fix.

Such simple rules and following them will make the recovery process using iTunes as fast and productive as possible. Although there are still many errors, they can be easily dealt with. A list of them can be found on many sites on the Internet. And we looked at the most common ones.

The iTunes application gives the user the opportunity to restore the iPhone to a backup state or reset all settings to factory settings after a critical failure or unsuccessful system update. Rolling back is quite simple, since the general algorithm of actions consists of only two steps:

Eliminating a message in iTunes

You need to update the iTunes application on your device to the latest version. To do this for Windows:

Launch the iTunes application on your computer.
Inside the program, in the top section, find the item “Help”, “Check for updates”.
To continue with the installation, follow the further prompts.

For Mac:

Launch the App Store app on your Mac PC.
Select "Update" in the top section of the window.
If there is an update for this program, you will see a prompt to install it on your computer.

If you do not receive any offers from the system, it means you have the current version, which does not need to be updated.

Troubleshooting iPhone problems using ReiBoot

Tenorshare ReiBoot is a shareware program that provides tools to solve a large number of potential iPhone problems. It only takes one click to exit recovery mode. Some functionality is provided free of charge, while other powerful tools must be purchased (provided with a license).

The program is compatible with all new versions of iOS, starting from version 6. When detected, the model of the connected device will be displayed in the lower left corner of the program window interface.

How to use ReiBoot

Please use the utility if you experience any system problems (freezes, inability to load iOS, white or black screen, stuck in recovery mode) with your iPhone that are not related to mechanical damage.

You can download a free copy of the program from the official website, for Windows 10 or lower, or Mac OS 10.9 and higher. After installation, Tenorshare ReiBoot will ask you to connect your smartphone via a USB cable. Next, you just need to select a specific item for the case, for example, “Exit recovery mode.” With one click, the utility will automatically begin to perform a set of actions to correct the current error.

Troubleshooting via iTunes

This official method is most likely to fix the problem. In addition, it is absolutely safe for your device, and all important personal data stored on it will be saved. This method is used when any problems arise with the operating system, due to which the iPhone cannot boot correctly.

A similar solution has already been discussed in this article a little higher. We proceed according to the following algorithm of actions:

On a system running Windows, you need to install iTunes, downloaded from the official Apple website (if this has not already been done). If the operating system is Mac, then in addition to the application, you must download the latest version of the software.
Connect your computer and iPhone using the original cable supplied with the device. The utility will write about the need to resolve problems with the gadget.
Three options will be offered: “O” and “Update”. You should select the third option, as it will allow you to reinstall the OS without losing data on your device.

What to do for those who are not helped even by these instructions from Apple support is discussed in the article even lower. The message from the iPhone on the screen should disappear, it is only important to find a solution specifically for your device.

Possible errors when restoring iPhone via iTunes

It is not uncommon for recovery to be accompanied by errors. The two that pop up most often are 3194 and 1013 (the latter is associated with locked iPhones).

To fix failure code 3194, there is an algorithm:

Launch the “My Computer” folder and look for hosts;
Using notepad or WordPad, open the found file;
Using the search bar called ctrl+F, or manually look for the inscription gs.apple.com, delete it and save the document:

How to fix error code 1013 (during all actions, the iPhone must be connected to the computer):

Download the redsn0w application from the official website;
Run the program as administrator;
In the window that appears, click Extras and then Recovery Fix;
Click Next. On the smartphone, in accordance with the instructions in the utility, set the DFU mode.

Of course, these two recovery failures are not the only ones, but they are the ones that users encounter most often.

By following the instructions presented above, you can easily restore your iPhone through the iTunes program without losing a single important file. For a more visual aid, you can watch a video that describes in detail the rollback procedure using the iPhone 5 as an example:. Restoring an iPhone can help when there are problems with applications, slowdowns and glitches

Also, before selling the device, it is advisable to return the phone to factory settings, deleting all your data from it. I sometimes use recovery as a way to immediately get rid of all the programs that have accumulated over several months. The article discusses options for how to restore an iPhone from various states. The recovery procedure itself is not particularly complicated. However, there are a number of nuances that users may encounter. The first thing to note is that after restoring the firmware, users will receive a “clean” device running on the latest version of iOS. During the recovery process, all personal data, including photos, videos and music, will be deleted from the gadget’s memory. You can get your data back using a backup that is stored either in iCloud or iTunes. There are also some other methods that allow you to restore at least part of the data if there is no backup.

Restoring an iPhone can help when there are problems with applications, slowdowns and glitches. Also, before selling the device, it is advisable to return the phone to factory settings, deleting all your data from it. I sometimes use recovery as a way to immediately get rid of all the programs that have accumulated over several months. The article discusses options for how to restore an iPhone from various states. The recovery procedure itself is not particularly complicated. However, there are a number of nuances that users may encounter. The first thing to note is that after restoring the firmware, users will receive a “clean” device running on the latest version of iOS. During the recovery process, all personal data, including photos, videos and music, will be deleted from the gadget’s memory. You can get your data back using a backup that is stored either in iCloud or iTunes. There are also some other methods that allow you to restore at least part of the data if there is no backup.

What should I do if my iPhone gives an error in iTunes when restoring or updating?

Have you ever encountered an unknown error when connecting your iPad or iPhone to your Mac? They may appear when updating your iOS device software or backing up your iPad or iPhone on your Mac, PC. Below you will find a list of all these errors, an explanation of what they mean, and some instructions to help you resolve them. iPhone gives an error in iTunes, how to fix it?

Why does iTunes give an error when restoring an iPhone?

Before you start, try a few simple steps first and see if they fix your problem.

1. Download the latest version of iTunes. Check your version of iTunes by clicking Help > Check for Updates on your Windows PC or iTunes > Check for Updates on your Mac. Download the latest version if it is not already installed.

2. Checking for system software updates. On a Mac, you can easily check for updates by going to the Mac App Store and clicking the Updates icon in the menu bar. You can also open the Apple menu and then select Choose a software update. PC owners can visit the Microsoft Update website.

3. Disconnect all additional USB devices, leaving only your computer with mouse, keyboard and iOS device.

4. Restart your computer and soft reset your iOS device by holding the Home button and Power button until the Apple logo appears on the screen. Restarting your devices often fixes small errors and the first thing I do is reboot to fix the unusual crashes I encounter.

5. Close the virtualization software such as Parallels or VMware running on your Mac.

6. Try again. Disconnect and connect your iOS device to try again.

iPhone gives an error when communicating with the iTunes server

iTunes gives errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194 or 3200.

Errors usually indicate there are communication problems between iTunes and the Apple update server. Along with the code, the error may also say: “There was a problem downloading the software” or “The device is not eligible for this update.”

Support.apple.com/iPhone/restore on the iPhone screen - what to do

How to remove it from the screen?

So, to solve the problem, you simply need to restart your device

. The very inscription support.apple.com/iPhone/restore is the address of the official resource where you can get additional information about the problem and, accordingly, its solution. By the way, this inscription began to be indicated after last year’s iOS updates. Let's describe point by point how to do everything correctly:

In general, to restart on iPhones
(6S, 5S and earlier),
iPad
and
iPod Touch,
you need to simultaneously hold down the
“Lock”
and
“Home”
. We hold them for about 10 seconds, after which the Apple start logo should appear on the screen.
If you have models 7 and 7 Plus, then press the “Lock”
and
“Volume Down”
, also hold for 10 seconds, after which we rejoice at the starting apple logo.

If rebooting doesn't help

If a simple restart does not help you, and your smartphone still requires connection to iTunes, then the only option is to reinstall

your iOS (of course, you should immediately upgrade the software version). But before you get started, check the following:

Your computer must have the latest version of iTunes. To check this, in the top menu click on “Help”, there click on “Check for updates”. Then everything is simple - follow the prompts. We connect your device to the computer

Important (!) - always use original USB cables, they are included in the kit. After the connection, the message “There is a problem with the iPhone device that needs to be updated or restored” will appear.

We select the “Update” option, since in this case your iOS will be reinstalled and personal data will be saved.

And here is another visual video instruction that clearly explains how to turn on your frozen iPhone using the ReiBoot

. To run a “dead” device, you need the Pro version, but there is a trial period.

How to restore iPhone using iTunes

If things have gone further than you planned, you may need to restore your iPhone. This is a procedure that involves resetting iOS followed by reinstalling the current version of the operating system. iTunes or Finder can help you here, depending on the desktop OS you use. This method is good if your iPhone is stuck on the apple logo, but remember that restoring using iTunes will invariably delete all data from the device.

Launch iTunes or Finder on your computer;
Connect your iPhone to your computer via cable;
Put it into recovery mode;

Video text

iPhone/iPad stuck in support.apple.com/iphone/restore Error? Don't worry. Tenorshare ReiBoot will help you fix it in 1 simple click. Get it here: https://www.tenorshare.com/products/r.

Follow the guide below to solve this problem. 1. Download ReiBoot(https://www.tenorshare.com/products/r.) and install it in any Windows/Mac machine. 2. Install it and connect iPhone/iPad to PC/Mac via USB cable. 3. Unlock your iPhone with passcode if it is password protected. Trust it. 4. Click Exit Recovery Mode button.

Done. Your phone get back to normal now.

To fix iPhone/iPad stuck in recovery mode after iOS 12 update, you can refer to: https://www.youtube.com/watch?v=P1yqK.

If you enjoy this video, please thumbnail this video and subscribe our channel. Enjoy!

CopyTrans Shelbee program

If you have a computer, but iTunes doesn’t work on it, or you don’t want to use it, then try restoring your iPhone using the CopyTrans Shelbee program. A special feature of this utility is the backup integrity check function, which ensures the reliability of data storage.

To restore an iPhone without iTunes, you first need to create a backup file with all the necessary information: contacts, messages, calendars, notes, photos, videos, settings.

Once copying is complete, click Done. The backup copy has been created, now you can restore your iPhone from it without using iTunes.

As you can see, using iTunes is an optional condition for restoring an iPhone. You can perform this procedure using third-party applications or via the Internet by connecting to iCloud storage.

It happens that your iPod freezes so much that a regular reboot does not help it, and the queue for Apple service stretches for 2 weeks - and this is so that some genius tells you that your iPod needs to be restored? Forget about waiting and queuing, you can do everything yourself! This guide will tell you how to restore any iPod. The section on iPod Touch is also suitable for iPhone or iPad.

Causes

There are many reasons, it is difficult to systematize them, but several popular ones can be identified:

The firmware crashes - this is precisely why the iPhone 5, 6, 7 models do not turn on, iTunes and the cord are on fire. We'll look at how to reflash the device in the next section.
A hardware error, as a result of which some system files were deleted or corrupted, again, flashing will help. Experts call it “iPhone stuck on a cord.”
The error may occur after falling onto a hard surface.
Water gets inside the device.

What should you do if your iPhone seems to be loading, but won’t turn on, displays a “string” and asks you to connect to iTunes? Let's look at the options for solving the problem below.