“I installed Windows 10 yesterday, now my iPhone X does not appear on my computer, cannot sync or transfer data. Are there ways to solve this problem?
iPhone, like Android phone, allows you to manage data on your computer via a USB cable.
However, when you find your iPhone not showing up on the computer , you will not do anything to sync, delete, backup, etc. on the computer.
Do not panic!
We have collected the best 5 solutions to solve the problem of iPhone not being recognized by the computer (including Windows 10/8/7 and Mac)
- Part 1. Why doesn't my computer recognize my iPhone?
- Part 2. Best Way to Fix iPhone Not Showing Up on Computer
- Part 3. General solutions to make iPhone appear on your computer
The computer does not see the iPhone but charges
The reason is cable damage or a software glitch. Let's consider what to do.
Apple Mobile USB Device Driver
Press "Win+R", select:
Find:
Right-click on it, select “Disable”, then “Run”. Reconnect to iTunes.
If that doesn't help, update the driver:
Manual reinstallation
Disconnect your phone from your PC. Unlock it and reconnect. If iTunes opens, close the program. In Explorer, open the directory.
Find the "inf" extension file. Right-click on it and look at the extension in the “File Type” item. Right-click again, find the usbappl64 file, select “Install”
Disconnect the iPhone from the PC and restart the computer. Reconnect iTunes.
Removing files from the Lockdown directory
The data is located at:
Delete everything.
Restarting an Apple Service
Open “Control Panel” - “Administration” - “Services”. Further:
Reset to factory settings
Before you begin, create an iCloud and iTunes backup. How to do this, see the article: “Preparing the iPhone for sale.”
On your phone, go to Settings - General - Reset. Further:
iPhone connector is dirty and damaged
The phone will not connect to the PC if its charging connector is very dirty or oxidized - the contacts will not work properly. Self-cleaning should be done carefully, using toothpicks and cotton wool.
If the iPhone is not visible on several computers, replacing the USB cable and other methods described above do not help, most likely the power connector on the phone is faulty. In this case, the device must be taken to a service center for diagnostics.
Tip: Find out how to recover your Apple ID if you've forgotten your account password.
The computer does not see the iPhone via USB
This happens as a result:
- Cable problems:
- USB port problem;
- PC or iTunes crash;
- Driver problem.
Let's look at this in more detail.
Cable
Carefully inspect it for mechanical damage. Check the reliability of the contacts.
Non-original charger
If the connection cable that came with the phone is Chinese, that is the problem.
Connector dirty
If dust gets in, there will be no physical connection. Therefore, clean it from dust.
USB port on computer
Check the connectors on your PC. Try connecting your phone to a different port. Insert a removable drive into it. Check if it is detected by the OS.
iPhone system crash
The reason is a problem with the device’s firmware. Try restarting your iPhone. If that doesn't help, connect it to another PC. If the OS is not recognized, there is a problem with the device itself. Perform a hard reset.
Lack of drivers
When an iPhone is connected, the OS automatically loads drivers to correctly detect the device. If their automatic installation is not possible, do it manually. How to do this was discussed above.
Message about rejecting trust for this PC
To protect privacy, developers add additional security measures. A message will appear on the screen:
You must click “Trust”. If you skipped this step, disconnect your iPhone from your PC and connect it again. Click "Trust". After 2-3 seconds, the phone will be detected by the system. Use this method if the PC does not see the iPhone and it is charging.
iTunes is not updated
The iTunes app is the only official software from Apple. If your iPhone is not detected, check to see if you need to update the program. Open the application. In Help, go to Check for Updates.
Use the methods discussed above if the computer does not see the iPhone as a flash drive.
Malfunction and conflicts of USB ports on a PC
The computer may not see the smartphone due to other devices connected via USB: speakers, headphones, printer, etc. In this case, you should disconnect all devices except the mouse and keyboard.
There is also a possibility that one of the USB ports on your laptop or PC is broken and cannot see any devices. You can check the serviceability of the connector by inserting a flash drive into it. To connect an iPhone and iPad, it is recommended to use the ports located on the back wall of the system unit - they are directly connected to the computer’s motherboard, therefore they are more reliable and better responsive.
Unlock iPhone/iPad
If your iPhone or iPad is locked and you have connected it via USB to your PC, in most cases it will not show the device. Even if you hear a ringing sound and your device starts charging, you will need to unlock your iPhone or iPad to authorize it once. You don't need to do anything else, unlock your device and the folder will appear on your PC.
Connect to another USB connector
Try changing the USB connector. Especially if you insert the cable from the iPhone to the connectors on the front panel of the system unit. Try connecting the cable to one of those connectors on the back of the system unit. These connectors are directly soldered into the motherboard, and they work as cool as possible!
Jailbroken iPhone: Common Problems
Owners of a jailbroken iPhone are forced to deal with errors with multi-digit codes much more often. The most common problems are:
- 0xE8008001 . The user installs an unsigned (in other words, pirated) application on the smartphone. The problem is solved by downloading a fix called AppSync , which can be found in Cydia (repository - smolk.myrepospace.com).
- 0xE800003D . The appearance of this code on the computer screen indicates that the jailbroken iPhone cannot access the settings of the mobile operator. If error 0xE800003D occurs, go to /System/Library/CarrierBundle on your PC and add custom bundles (which are called Carrier Bundles ) to the trash.
Restart Apple Mobile Device Service
Before performing this step, be sure to disconnect your iPhone from your computer and close iTunes. Now we need to restart Apple services. Because you never know, they suddenly become stupid.
Open the search bar by pressing the hot keys WIN+Q and enter Services in the search bar.
We launch the found program and find the Apple Mobile Device Service. Open it by double clicking the mouse.
Now you need to make sure that the startup type is Automatic and then restart this service.
How to fix error 0xE8000003?
Error 0xE8000003 (or 0xE800000a ) is one of the most common; Surely every iPhone user has encountered it at least once when trying to connect the device to a computer. An error with this code indicates that the contents of the Lockdown directory are damaged.
Lockdown folder is created when you first connect your iOS device to your computer - you can find it on Windows 7, 8, 10 at the following disk address: ProgramDataAppleLockdown.
The directory stores files with the .plist extension, which provide access to information located on the i-Gadget. If these files are damaged, you will not be able to sync with iTunes.
fix error 0xE8000003 as follows:
Step 1 . Go to the above disk address - you will see plist files Lockdown
Step 2 . Send the contents of the catalog to the "Trash".
Step 3 . Connect your iPhone to your PC and launch iTunes .
Step 4. A message will appear through which iTunes will request access to information - click “Continue”.
Step 5 . Confirm that you are giving access to the data on the device itself.
After this, the plist files will be created anew Lockdown
If you are a Mac owner and encounter this error, proceed as follows:
Step 1: Open Finder and select Go to Folder.
Step 2 . /var/db/lockdown in the search engine field and press Enter.
Step 3 . Files with long, unreadable names will appear in the Finder The files need to be deleted - to do this you will have to enter the administrator password.
Despite "expert" advice found online, do not completely remove the Lockdown folder from either your Mac or Windows PC.
Step 4 . Restart your computer. After the reboot, the iPhone connection procedure should go like clockwork.
Why is my iPhone not visible?
iTunes may not see your iPhone for a variety of reasons.
First of all, it makes sense to rule out the version of the iTunes software glitch by reinstalling the Apple media combiner. You can download the latest version of iTunes from the official website of the developer company.
Next, pay attention to the USB cable you are using. Perhaps it is faulty. In this case, the solution is obvious - replace the connecting cord and try connecting the mobile device to the computer again.
Also take a look at the iPhone charging port. Perhaps it is clogged. You can remove dirt at a service center or, at your own risk, at home using a brush or toothpick.
Is the problem still relevant? Perhaps iTunes does not recognize the iPhone due to errors in the PC software.
Restoring from a backup
If the copying process was completed, you can connect to iTunes via your computer as usual, and then restore the data and access to the mobile phone itself (you need the same PC).
Connect the devices with a cable and turn on iTunes. The program will display a smartphone icon. If automatic synchronization was configured, wait until the application copies the data. You can also start the process manually by clicking on the desired item in the device menu and then clicking the “Synchronize” button.
Next you need to use a special button to restore. The program may warn you that the OS version is outdated - in this case, you need to update iOS to continue. Then you need to choose to restore from a copy.
Select the appropriate copy by date or size. If you used an encrypted save password, you will need to enter it to decrypt the previously saved copy.
On the device itself you will also need to specify restore from iTunes.
After this, wait until the process completes. The password will be erased and you can use the device again.
Update chipset drivers (USB)
Every computer has a motherboard and chipsets installed on it. So, these chipsets are responsible for connecting various devices to the computer. For normal operation of chipsets, drivers are also needed. In some cases, drivers begin to work unstably. Most often this can happen due to some errors in Windows.
It happens that the computer not only does not see the iPhone, it cannot detect any other phones or flash drives at all. This is exactly what happened to me on old Windows. Updating the drivers for the chipset helped.
What to do in this situation?
When installing, uncheck the boxes to avoid installing unnecessary ones.
After starting the program, you can click Start Search and the program will scan the equipment and offer to update old drivers.
It would be good if there is a fresh version of the driver for the chipset. In this case, it will be updated. But if not, then try the following steps.
1.2 Download and install the chipset
The second option is to download the drivers yourself and install them. Depending on your motherboard, it could be an Intel chipset or an AMD chipset. Let's look at the installation using chipsets from Intel as an example.
On the official Intel website, at this link: https://downloadcenter.intel.com you can download the program for chipsets. Press the blue button Chipset.
Next, unpack the archive, find the installation file and install it like any other program.
1.3 Auto-selection of Intel drivers
Third option. We can also have Intel select the drivers needed for our system. To do this, they have a special utility on their website that will scan our equipment and install the necessary programs.
Here is the link: https://intel.ru/content. On the website, click Download, then install this program from Intel and perform a search. If the program finds the necessary drivers, it will offer to install them.
Other errors when connecting iPhone to PC
iPhone users may encounter other problems that do not belong to any of the listed categories and cannot be solved using the described methods:
- (-9800); (-9808); (-9815) – iTunes does not allow you to transfer purchased content to your device because the purchase time is different from the time set on your PC watch. Simply change the time on your computer to the correct one, and the problem will be fixed.
- 20000 . iTunes conflicts with the Windows graphical shell. Change the theme on your PC to the standard one – you won’t see this error again.
- 8248 . This error appears after updating iTunes, if media combine plugins that are incompatible with its new version continue to work. Go to Task Manager and terminate the memonitor.exe process - most likely, this will be enough to fix the problem.
- 414 . iTunes does not allow you to download content because there is an age limit. You need to correct your date of birth in your Apple ID . through iTunes —you’ll have to go to the Apple ID management page and change the data in the “Password and Security” section.
Transferring Images via iCloud
Check if you can use iCloud Photo Library or My Photo Stream
If you turned on iCloud Photo Library on your Mac and iPhone, iPad, or iPod touch, your photos may already be on your computer.
You can go to iCloud.com and open the Photos app to browse your entire library and select photos to import. If you haven't turned on iCloud Photo Library, try using My Photo Stream to access photos on your computer .
If you're not using iCloud Photo Library or My Photo Stream, try the following:
- Check connections and update software.
- Try importing photos using a different Apple USB cable.
- If import still fails, update your software.
- Download the latest version of iTunes.
- Try importing photos again.
