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fans-android.com › Android
June 29, 2017
Author: Maxim
Android is one of the two popular mobile gadget systems. And although the platform’s support is very good and prompt, there are often cases when malfunctions occur, including in the Google Play Market application store, from where almost all applications for the device are downloaded.
“Unable to connect to the server” is one of the most common errors.
- 1 Server error in Play Market: causes of the problem
- 2 Clear cache
- 3 Disable synchronization
- 4 Deleting a Google account
- 5 Reinstalling the Play Store
- 6 What else can you do 6.1 Video: Play Market - server error, what to do
Server error in Play Market: causes of the problem
A server connection problem may occur due to an incorrectly installed system update or Google Play. This is the most common problem. Also one of the possible reasons is problems due to a full application cache.
It is possible that there are no problems with Google Play, but there is simply no connection to the Internet. Check whether mobile Internet or Wi-Fi is turned on.
Also, there may be no connection to the server if the date and time on the device is incorrect, for example, after the user removes the battery or completely discharges the device, this data is automatically reset.
It affects the operation of the Play Market and synchronization with the Google account that all Android users have. The problem may have arisen due to the installation or removal of an application downloaded from the store.
The connection problem may occur if you have installed a hacked application or are using cracks for games.
And one last thing. Oddly enough, not all Android devices support the application and web version of the store. This is because some smartphones and tablets simply do not meet the compatibility requirements. You can view the list of models on the Google Play website in the help section.
Clearing cache
A connection to the server cannot be established, although the Internet on the device is stable and the date is set correctly. The first thing you need to do is clear the cache of Play Store and Google Play Services applications.
To do this, go to the system settings in the “Device” item and select “Applications”. Find the Play Market and click sequentially:
- stop;
- erase data;
- clear cache;
- remove updates.
How to clear cache
We carry out the same actions for the Google Play Services application.
Just like in the Market application, click stop, delete data and clear cache
We reboot the device and try to go to the Play Market. If the connection to the server still cannot be established, try the next step.
Overview Of Error Retrieving Information from Server RH-01 in Google Play Store
As I have mentioned above, this error usually appears when a user tries to install or update an app from Google Play Store, a dialogue box appears on the screen prompting the error message “Error Retrieving Information from Server RH-01”. Now, let me share an interesting fact about this error, although this error says that there is a problem retrieving information for server RH-01 but the main cause of this problem is not related to the server. It's all because of your android device that this error arises. In short, this problem is related to the device, not with the server.
Now, let's move towards the section “How To Fix Error Retrieving Information from Server RH-01 in Google Play Store”.
How To Fix Error Retrieving Information from Server RH-01 in Google Play Store
Also Read: .
Disable synchronization
Due to a synchronization error, the app store also cannot connect correctly to the server. To disable it, go to the device settings again, move to the “Accounts” item, select Google.
Disable all synchronization and reboot the device. Log into your account again and turn synchronization back on. An error may appear, but we don’t pay attention to it and try to go to the Play Market.
To disable, uncheck all the boxes.
It is important to turn synchronization back on. Due to its absence, problems with the Market may also occur.
If there is still no connection to the server, proceed to the next step.
Enable permission for Google programs in the settings of your phone or tablet
In the Android operating system, you need to grant permissions to perform various actions. For example, running the program in the background or unlimited data transfer. If the required settings are disabled by default, the software will not work correctly.
Open the settings menu, go to the list of applications and find “Google Play Services”. Click on it. There should be a "Data Transfer" option in the "About" menu. Enable work in the background, disable traffic usage restrictions.
Return to the services program settings. Open the advanced settings branch. The item does not exist in all versions of the Android operating system. Enable the feature that allows you to change system settings. The same steps should be repeated for the Play Market.
Deleting a Google Account
This step may help in some cases, and if games and other applications are not linked to it, you can try using this method to fix the server communication error.
In order to delete an account you need to:
- go to Settings;
- Accounts;
- click on the email address;
- call the context menu with the button on the front panel of the phone (next to the Home and Back buttons), in some phones the context menu is called by pressing the button with three dots in the upper right corner of the screen;
- select delete account.
Next, we reboot the device, go into the settings again and create a new Google account, you can use the old email and password. We are trying to open the Play Market.
How to add an account
Clearing cache files, rolling back Google Play to previous versions
This step doesn't work in all cases, but it's worth a try. Perhaps the following instructions will solve the problem with connecting the official Google Play Market to the server. The bottom line is to delete cache files and Market updates. The error often occurs on newer versions of smartphones. The update files were probably downloaded and installed incorrectly, to fix this, do the following:
- Open the settings menu. Find the Applications section. The option name is different on some devices.
- On new versions of the operating system, you need to open the full list of applications - “Show all programs”.
- Select the Google Play store. If possible, use the search.
Click on the Play Market icon. If the OS version is 8 or higher, then clear the cache files and all information about the program. To do this, you will need to go to the “Storage” item. It has all the necessary options.
Please note that you will need to sign in to your Google account again after this.
After completing the steps, launch the application store again. Check if the connection error still exists. These steps help some users. Otherwise, open the settings again, find Play Market in the list of applications, click on the “Disable” button. Next you need to uninstall the updates. This option will restore the original version of the program that was originally installed on the device.
After this you need to restore the program. Click "Enable" in the settings menu. Run the software again, check if the Market connects to the server. Sometimes it starts updating itself. In this case, you need to wait.
It happens that the above steps do not help. In this case, it is worth trying to repeat the steps for other Google services, including Google Services, frameworks and the standard Downloads program. The latest programs are system ones, which means that to display them you need to enable the option in the list of applications. It's in the upper right corner.
Reinstalling Play Store
If the problem persists, you can reinstall the Play Market. For this:
- open the tinctures;
- applications;
- select Play Market;
- stop;
- Click remove updates;
- erase data;
- remove from default startup;
- download the application with the .apk extension;
- go to the device file manager;
- run the file;
- After installation, open the Play Market and enter your username and password.
How to remove Play Store
The application should work.
Important. Since the Market is built into the system and is not supposed to be removed, it is not available on the official Google Play website, so you will have to download it from third-party sources. Use only reliable and safe sites to protect your device. The latest version of the Play Market can be found on the resource w3bsit3-dns.com and others like it.
What else can you do
If a connection to the service has not been established, despite all the steps taken, you can download applications remotely. Go to the Google Play website from any browser and log in with your account.
Google Play web version
The interface is almost no different from the application; after selecting the desired program, click install, after a while it will appear on your device. You can access the site from a computer, phone or tablet. The main thing is that the accounts on the device on which you want to install the application and on the website match. That is, if you use several accounts, for remote installation you need to make one active.
And the most radical option is to reset the device to factory settings. But at the same time, all user data will be deleted: downloaded applications, photos, music, contacts, etc., the smartphone or tablet will return to the same state as when purchased.
Video: Play Market - server error, what to do
If there are problems with the Play Store, first restart your device; this helps with most problems. If the error remains, then one of the above methods will definitely help eliminate it. Do not forget to clear the application cache; due to its overcrowding, not only the Play Market, but also the system as a whole cannot work correctly.
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Comments - 2: Akaevna Paradetskaya Feb 23, 2022 at 20:36
I have an installation error but the play market seems to be normal
Answer
Konstantin Kazakov Apr 10, 2022 at 08:19
Thanks, clearing the cache helped solve the problem
Answer
How To Fix Error Retrieving Information from Server RH-01 in Google Play Store
There are four solutions to Fix Error Retrieving Information from Server RH-01 in Google Play Store.
Solution 1 – Set Correct Date and Time:
Most of the time Error Retrieving Information from Server RH-01 in Google Play Store is caused due to incorrect date and time set in your android phone. So, this is the first solution you should try. Follow the below steps for the same.
- Navigate to Settings>>Date and Time.
- Now, check if date and time is correct or not. If not, then turn OFF the Automatic Date and Time feature and set the correct date and time.
- Also, check if you have set the correct Time Zone too. If not, switch to Manual Mode and look for the time zone of your region.
Most probably, this solution would fix your problem. If not, then follow the below solutions.
Also Read: Tekken 3 APK for Android – Free Download & Install Guide.
Solution 2 – Restart your Android Device:
Most of the time, many android errors get fixed by a simple restart. So, try restarting your phone and see if it helps. If not, then follow the below solution.
Solution 3 – Clear Cache and Data of Google Play Store:
Follow the below steps to clear Cache and Data of Google Play Store to Fix Error Retrieving Information from Server RH-01 in Google Play Store.
- Go to Settings.
- Click on Application Manager.
- Now, scroll right further to open All tab.
- Now, scroll down and look for Google Play Store app. Click on it.
- Here, you will see three buttons – 1. Force Stop, 2. Clear Cache, and 3. Clear Data. Click on them in the given sequence.
- Now, go back to All Apps list and follow the same steps for Google Service Framework and Download Manager app.
