Apple hotline: phone number, support service

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For people who have purchased iPhone smartphones, iPad tablets, MacBook Air and Pro laptops or other types of Apple products in Russia, there is a free hotline.

Apple Hotline
Contacts: official website, personal account, service centers
Technical support service
How to write to Apple support
Comments and suggestions

You can contact the Apple campaign support service if you go to the official website in the support section or in English it will be support. If you select a specific device and go to this site and write your reason, they will answer you either by email or connect you with a specialist by phone.

You can also write to the support via email (this is the best existing option for users in Ukraine, Belarus and Kazakhstan), but finding one on your own is very difficult.

If you have lost or found an Apple product, contact local law enforcement and report the incident. You can also find a list of serial numbers associated with your Apple ID and learn about using Find My iPhone for your iPhone, iPad, iPod touch, or Mac.

Customers who purchase Mac computers, iPhones, iPods, iPads, Apple TVs or Apple displays receive free phone support for 90 days from the date of purchase. Online technical support for Apple products is available for 90 days from the date of purchase.

How to write to Apple support?

The support service provides technical assistance to equipment owners on various problems. All customers of new equipment can take advantage of free support or sign up for a paid subscription within 90 days from the date of purchase.

To get a consultation, you need to fill out the form on the website -. Through the official Apple website, you can familiarize yourself with frequently occurring problems and resolve them yourself.

There you can open a chat and communicate with a manufacturer’s specialist in real time.

Contact information and frequently asked questions are available at the link -.

Will Apple technical support help?

Let's start with the fact that I called Apple technical support twice in a row. The second time, to record the conversation... by the way, they also record all conversations (for educational purposes).

Both times I was answered by a nice girl who showed interest in my problem and tried with all her might to solve it... To the best of her ability and strictly according to the instructions, of course.

In general, they can help you with a lot of things, but to do this you will need to prove that the phone is really yours.

Let's say you found a phone or bought it secondhand from a stranger. Such a phone could potentially be stolen and, you see, in this case it does not rightfully belong to you.

After some time, this phone became locked and required activation using someone else's Apple ID. Many users, faced with such a problem, ask in the comments “What to do?”

In this case, you can unlock the device only by entering the Apple ID data of the real owner, or contact Apple technical support for help, but they will require you to provide a sales receipt confirming the legality of purchasing this phone.

What is the Apple hotline number?

Millions of users around the world require careful attention. Therefore, in addition to a convenient and informative electronic form, the company recommends using more efficient means of communication.

Today, the hotline stands out among them. The hotline number for each country is set up differently, which ensures coverage for the company’s clients around the world.

In Russia there is a toll-free number in all regions; you can call from any city (Moscow, St. Petersburg, Kazan, Krasnodar, Yekaterinburg, etc.). By calling this number you can find out any technical information.

If you are interested in purchasing equipment, accessories, or equipment support, call the single reference number - 8. It is free from all stationary and mobile devices.

Considering the large number of clients in the Russian Federation, it is not always possible to get through on the first try and you have to wait 10-15 minutes for an available operator. To resolve this problem, residents of the capital can call on a separate channel dedicated to them - +7. The call is paid, tariffs depend on the company.

Cases in which technical support operators will not be able to provide assistance

Please understand that specialists responding to inquiries via the hotline provide remote assistance. In this regard, they will not be able to eliminate problems in the event of:

the need for repair work;
the need to replace any technical elements in the iPhone.

If suddenly the user encounters problems of this nature, then to resolve such problems, you should contact directly an official Apple service representative in your home region. In this case, the hotline employee will directly say that the problem cannot be solved remotely.

Competence of Apple specialists

Apple support employs competent specialists who are ready to fix the problem in a short time. This often takes a few minutes, because many problems can be solved by standard device settings. If the employee cannot localize and solve the problem, he transfers the call to a more competent technician.

Consultants and operators are always ready for a productive dialogue with clients. This allows you to troubleshoot your device as quickly as possible.

How to submit a complaint or feedback

You can complain about a company or, conversely, praise it through the same technical support, whose employees will listen to you and try to help if necessary. After any support request, you will receive an email in which you can evaluate the quality of the assistance provided.

If you want to leave a complaint or review about any gadget, follow these instructions:

go to the feedback section at apple.com/feedback;
select the device or application you are going to write about;
fill in all the required fields and click “Submit feedback”.

You can complain about the company in the feedback section.
However, you can only write in English (or use a translator). In addition, your request may remain unanswered, although Apple claims that it reads all user requests.

Apple Company Description

Apple is one of the companies that creates modern gadgets: smartphones, tablets, computers, laptops, headphones, equipment for smart homes, as well as software. Its main office is located in Cupertino (California, USA), and production is mainly carried out in China.

The company's products are used by Google, Twitter, Facebook and many other large companies.

People in creative professions (photographers, artists, musicians and people who value ease of use along with high quality products) choose Apple devices.

Other methods of communication

Hotlines are not the only way to contact support. You can also ask your question in writing on a forum, in an online chat or on one of the social networks. If for some reason you do not want to call yourself, you can order a call. Your question may have already been answered earlier in one of the articles on the support site.

Social media

There are communities on social networks where users help each other cope with a problem. One of these communities is located on VKontakte (vk.com/the_best_apple_news). Here everyone can leave their question, briefly describing the problem, attaching the necessary screenshots and specifying the device model. Concerned users will try to suggest a solution to you. Similar groups can be found on other social networks (for example, Facebook).

There are Apple-supported communities on social networks.

Order a call back

Apple's assistance doesn't just come through direct phone calls.

Any user can order a call back by following this algorithm:

open the Apple website (apple.com/ru);
go to the support section through the menu on the top line;
Scroll down a little and click on the “Get Support” link;
select the device category that suits your problem;
on the page that opens, select the appropriate category for the problem itself;
select the “Talk to Apple Support Now” option;
follow the instructions on the site and enter your mobile device serial number (IMEI) or Apple ID to confirm your identity;
expect a call for some time.

The user can request a call back.
If you are not in Russia, you will not be able to contact support via a call back. Only holders of Russian SIM cards can order a call.

Email

This communication method is not available to official Apple support in Russia. However, you can still go to a forum or support site and try to find a solution among the many ready-made step-by-step instructions.

If you speak English and are ready to communicate in it, do the following:

go to the Apple website (apple.com/ru);
go to the support section through the menu on the top line;
Scroll down a little and click on the “Get Support” link;
go to the very bottom of the page and change the country to United States;
select the “iPhone” section;
In the search bar, enter “Billing or payment questions” and click on the option that appears (Email will also appear among the proposed communication options);
Please indicate your country in the subject line.

If you speak English, you can write an email.

Special chat

In the online support chat, specialists will advise you in the form of correspondence.

To do this, follow these steps:

open the website apple.com/ru;
go to the support section through the menu on the top line;
Scroll down a little and click on the “Get Support” link;
select the device category that suits your problem;
on the page that opens, select the appropriate category for the problem itself;
select the “Chat” option;
Fill out the required fields and start a conversation.

Apple specialists will advise you via online chat.

https://support apple com/ru_ru/manuals/

Color

White
Black

Capacity1

16 GB
32GB
64GB

Size and weight2

Height: 4.5 inches (115.2 mm)
Width: 2.31 inches (58.6 mm)
Depth: 0.37 inches (9.3 mm)
Weight: 4.9 ounces (140 grams)

Cellular and Wireless

World phone
Support UMTS/HSDPA network/HSUPA technology (850, 900, 1900, 2100 MHz); GSM/edge (850, 900, 1800, 1900 MHz)
In CDMA EV-does revision a (800, 1900 MHz)3
802.11 b/g/n Wi-Fi Internet (standard 802.11 n 2.4 GHz only)
Bluetooth 4.0 wireless technology

Location

GPS help
Digital compass
Internet Wi-Fi Internet
Cellular connection

Display

Retina display
3.5-inch (diagonal) widescreen multi-touch display
960-by-640-pixels at 326 ppi
Contrast ratio 800:1 (typical)
500 cd/m2 maximum brightness (typical)
Fingerprint-resistant oleophobic coating on front and back
Supports displaying multiple languages and characters simultaneously

Cameras, photos and videos

8 megapixel camera
Autofocus
Click to Focus
Face recognition in still images
LED flash
Video recording, HD (at 1080p) up to 30fps with audio
Video stabilization
Front camera with VGA-quality photos and videos at up to 30 frames per second
Photo and video geotagging

Power and battery4

Built-in lithium-ion battery
Charging via USB from a computer or power adapter
Talk time: up to 8 hours on a 3G network, up to 14 hours on a 2G (GSM) network
Standby time: up to 200 hours
Internet usage: up to 6 hours on 3G, up to 9 hours on Wi-Fi Internet
Video playback: up to 10 hours
Audio playback: up to 40 hours

Play Audio

Frequency response: 20Hz to 20,000Hz
Supported audio formats: AAC (from 8 to 320 Kbps), protected AAC (from the iTunes store), on-in AAC, MP3 (from 8 to 320 Kbps), MP3 VBR mode, Audible (formats 2, 3, 4, audio enhanced audio, AAX and AAX+), Apple lossless, AIFF and WAV
User adjustable maximum volume

TV and video

AirPlay video replay on Apple TV supports 720p
Stream AirPlay video to Apple TV (3rd generation) at up to 1080p and Apple TV (2nd generation) at up to 720p
Video mirroring and video output support: up to 1080p with Apple Digital AV Adapter or Apple VGA Adapter (adapters sold separately)
Video support 576p and 480p via Apple Component AV Cable; 576i and 480i resolution via Apple AV Combo Cable (cables sold separately)
Supported video formats: H.264 video up to 1080p, 30fps, Level 4.1 high profile with AAC-LC in audio up to 160Kbps, 48kHz, stereo audio in .m4v, .MP4, and .mov file formats; MPEG-4 video up to 2.5 Mbps, 640 x 480 pixels, 30 fps, simple profile with AAC-LC in audio up to 160 Kbps per channel, 48 kHz, stereo audio in .m4v .MP4, and .mov file formats; motion jpeg (m-jpeg) up to 35 Mbps, 1280 x 720 pixels, 30 fps, ulaw audio, PCM stereo audio in .avi file format

Headphones

Apple headphones with remote and MIC
Frequency response: 20Hz to 20,000Hz
Impedance: 32 Ohm

Mail Support

Support Viewing Documents of the Following Types : JPG format, Tiff format, GIF format (images); .DOC and .DOCX (Microsoft word) files; .HTM and .HTML (web pages); .key (main); .digits(numbers); .page(s); .PDF format (Preview and Adobe Acrobat versions); .PPT and .pptx (Microsoft PowerPoint); .txt(text); .in RTF (rich text) format; .VCF filter (contact information); .XLS and .XLSX file (for Microsoft Excel), both

Sensors

Three-axis gyroscope
Accelerometer
Proximity sensor
Light sensor

System requirements

From an Apple ID (required for some features)
Internet access5
Sync with iTunes on Mac or PC required: For Mac: OS X V10 v.6.8 or later
PC: Windows 7; for Windows Vista or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.5 or later (free download from www.itunes.com/download)

Environmental Requirements

Operating Temperature: 32°F to 95°F (0° to 35°C)
Storage Temperature: -4° to 113° F (-20° to 45° C)
Relative Humidity: 5% to 95% non-condensing
Operating Altitude: Tested to 10,000 ft (3,000 m)

Languages

Language Support English (US), English (UK), Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Spanish, Arabic, Catalan, Croatian, Czech, Danish, Dutch, Finnish, Greek, Hebrew, Hungarian, Indonesian, Malay, German, Norwegian, Polish, Portuguese, Portuguese (Brazil), Romanian, Russian, Slovak, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Keyboard Support English (US), English (UK), Chinese - Simplified (Character, Pinyin, Wubihua), Chinese - Traditional (Character, Pinyin, Zhuyin, Cang Jie, Wubihua), French, French (Canadian), French (Switzerland) , German (Germany), German (Switzerland), Italian, Japanese (Romaji, Kana), Korean, Spanish, Arabic, Bulgarian, Catalan, Cherokee, Croatian, Czech, Danish, Dutch, Emoticons, Estonian, Finnish, Flemish, Greek, Hawaiian, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Polish, Portuguese, Portuguese (Brazil), Romanian, Russian, Serbian (Latin/Cyrillic), Slovak, Swedish, Thai, Tibetan, Turkish, Ukrainian, Vietnamese

Dictionary support (predictive and auto-correct) English (US), English (UK), Chinese (Simplified), Chinese (Traditional), French, French (Canadian), French (Switzerland), German, Italian, Japanese (Romaji, Kana) ), Korean, Spanish, Arabic, Catalan, Cherokee, Croatian, Czech, Danish, Dutch, Estonian, Finnish, Flemish, Greek, Hawaiian, Hebrew, Hindi, Hungarian, Indonesian, Latvian, Lithuanian, Malay, German, Norwegian, Polish, Portuguese, Portuguese (Brazil), Romanian, Russian, Slovak, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Siri Languages English (US, UK and Australia), French, German

In field

Iphone 4s
Apple headphones with remote and MIC
USB cable docking connector
USB power adapter
Documentation

iPhone and the environment

Apple considers all stages of a device's life cycle when calculating its environmental impact. To learn more

Apple embodies continuous environmental progress in the iPhone 4C. It is designed with the following features to reduce environmental impact:

Mercury screen with LED backlight
Screen glass is arsenic-free
Does not contain brominated flame retardants
Free shipping
Most of the packaging is made from recycled fibreboard and bio-based materials.
The power adapter exceeds the world's strictest energy efficiency standards

Apple and the environment

Learn more about Apple's commitment to reducing the environmental impact of our products and processes. Apple Product Environmental Reports detail the environmental performance of our products.

Treatment

Apple takes a holistic approach to managing materials and reducing production waste. Learn more about how to restart your iPhone.

Accessories

Apple in ear headphones with remote and microphone

Engineered for extreme audio clarity and fidelity, these headphones let you hear musical details you've been missing. View

Apple USB Power Adapter

Use this ultra-compact USB adapter to charge your iPhone whenever it's not connected to your computer. View

Apple iPhone bumpers

Made from durable rubber and molded plastic, the two-tone iPhone bumper fits tightly around the edges of iPhone 4 and 4S. And adds a splash of color. View

Other Accessories

iPhone 4 dock
iPhone 4 dock inserts
Apple Dock to USB Connector
Apple headphones with remote and MIC
Apple Digital AV Adapter
Apple VGA adapter and
adapter for iPhone TTY
Apple Component AV Cable
Apple Composite AV Cable
Extreme Base Station Airport
Nike + iPod sensor
World Transfer Adapter Kit

See additional accessories in the Apple online store

1 GB = 1 billion bytes; actual capacity after formatting is less.
Actual size and weight will vary depending on configuration and manufacturing process.
CDMA support only applies if iPhone 4s was sold and activated for use on a CDMA network.
All declared battery characteristics depend on network settings and other factors; Actual operating hours may vary. The battery has a limited number of charge cycles and may eventually require replacement from an Apple Authorized Service Provider. Battery life and number of charge cycles are determined by device usage and settings. See www.apple.com/batteries and www.apple.com/iphone/battery for more information.
Broadband wireless connection recommended; fees may apply

Some features, applications and services are not available in all areas. Check with your operator for details. Availability of applications and their prices are subject to confirmation.

How to restore iPhone using iTunes

If things have gone further than you planned, you may need to restore your iPhone. This is a procedure that involves resetting iOS followed by reinstalling the current version of the operating system. iTunes or Finder can help you here, depending on the desktop OS you use. This method is good if your iPhone is stuck on the apple logo, but remember that restoring using iTunes will invariably delete all data from the device.

Launch iTunes or Finder on your computer;
Connect your iPhone to your computer via cable;
Put it into recovery mode;

iTunes can restore iPhone, but only after erasing all data

In the dialog box, select "Restore";
Wait for the recovery procedure to complete;
Disconnect your iPhone from your computer and set it up.

After you use this feature, you will have to set up your iPhone again, roll up a backup with the deleted data, and wait for the previously installed programs to download again. Naturally, this is terribly inconvenient.

Order a call back

You can order a call back on the company's official website. To do this, select the “Support” section in the top line of the site’s main page. In the link that opens, scroll down the page to the next image.

Sberbank hotline phone number, support service

Select the "Contact Apple Support" link. Before you are connected to an expert, you need to select the device with which you are having problems, select from the list or otherwise determine the topic of the problem, and select a convenient communication option (call). Next you will have to enter the serial number of the device. The operator calls back within 2 minutes.

How to get iPhone out of DFU mode

Try simply rebooting your iPhone and it will come out of DFU mode

Since there is a chance that the iPhone into DFU mode yourself (for example, by accident, while it was in your pocket or something was pressing on it in your bag), you just need to try to get it out of there in the most primitive way - by rebooting.

Press the power key on the side or top of the iPhone;
Hold it down until the disable option appears;
Confirm disabling by swiping the slider from left to right;
Press the power button again and wait until it turns on.

If there are no problems with the iPhone or it entered DFU mode by accident - this does happen sometimes - this action will help it return to working mode. But, as sad as it is to report, few people usually manage to get out of the situation so easily, because the iPhone simply does not enter DFU mode. This means we need to move on to more effective measures.

iPhone stuck in recovery mode. What to do

If you are unable to get your iPhone out of recovery mode using standard means, you need to try to get it out of recovery mode using external tools. The ReiBoot utility from Tenorshare just offers the function of inputting and outputting iPhone from DFU . It allows you to do this by pressing just one button, so you don’t have to suffer for a long time and figure out how to act.

the ReiBoot utility on your computer;
Install it and connect your iPhone to your computer;

ReiBoot allows you to remove your iPhone from recovery mode in one click

On the main screen, tap "Exit Recovery Mode";
Wait until DFU exits and disconnect your iPhone from your PC.

The function of removing iPhone from DFU mode in ReiBoot is completely free. Therefore, if you are not ready to pay for advanced features, you can simply install it and keep it on your computer just in case. After all, you never know what will happen to your iPhone and what you will have to do to bring it back to life. And ReiBoot can help even in such emergency situations, when it seems that the only option is to go to a service center.

What issues can experts help with?

Customer service specialists can help with the following issues:

make an order;
change order;
find out about the status of the order;
return purchased goods;
submit a request for equipment repair;
update customer account information;
get advice on choosing Apple equipment;
consult about the characteristics of gadgets;
Consult on connection and equipment settings;
inquire about additional services;
find out the warranty period for Apple electronic devices;
troubleshoot problems that can be solved by tuning.

The list of issues resolved by the support service is open.