For people who bought iPhone smartphones, iPad tablets, MacBook Air and Pro laptops or other types of company products Apple in Russia There is a free hotline.
You can contact the Apple campaign support service if you go to the official website in the support section or in English it will be support. If you select a specific device and go to this site and write your reason, they will answer you either by email or connect you with a specialist by phone.
You can also write to the support via email (this is the best existing option for users in Ukraine, Belarus and Kazakhstan), but finding one on your own is very difficult.
If you have lost or found an Apple product, contact local law enforcement and report the incident. You can also find a list of serial numbers associated with your Apple ID and learn about using Find My iPhone for your iPhone, iPad, iPod touch, or Mac.
Customers who purchase Mac computers, iPhones, iPods, iPads, Apple TVs or Apple displays receive free phone support for 90 days from the date of purchase. Online technical support for Apple products is available for 90 days from the date of purchase.
Apple Hotline
General toll-free number for Apple technical support in Russia :
The 24-hour phone number for Apple's technical support service for Moscow and residents of the capital region is:
Incoming calls to the specified numbers are charged at the prices of your operator. Apple's technical support team for iPhone, iPad, iMac, Macbook products works around the clock.
If you are faced with a problem related to Apple technology or one of the Apple services, and you could not solve it on your own or with the help of forum specialists, it’s time to ask for help from technical support specialists.
Reasons for the error on iOS
This problem is of an international nature, and is observed among many Yabloko members around the globe (the English version of the message – “for assistance contact iTunes support...” occurs no less regularly).
According to indirect data, the occurrence of this error in most cases is associated with IP filters, which are installed on unreliable IP addresses of individual users (for example, incorrect registration with incorrect data was previously carried out using IP data, there were problems with a payment card, and so on) .
Also, the cause of this error is a standard failure on Apple servers, which also happens sometimes.
Apple Technical Support
Apple has provided its users with convenient and prompt support service. Having any product of the company, you can dial support service from your iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings of certain functions. You will also be able to learn about new properties of the company's products.
Contact Apple Support by phone or live chat, submit a repair request, or schedule an appointment with a Genius Bar technician for your iPhone, iPad, Mac problem or other issue. Contact an expert via online chat or ask Apple operators to call you back. You can also specify a convenient time to call.
Members of the Apple Support community can help answer your question. Or, if such a question has already been asked, you can find the most suitable answer.
Check out the online support sections. The Apple Support site provides answers to frequently asked questions, guides, and in-depth technical articles. Customer support is one of the components of first-class service.
The essence of the question that has arisen
This is a fairly common problem for novice users and parents who entrust their gadgets to their children. A child or non-English speaking user accidentally clicks on a link (for example, posted in the form of an advertising banner on Facebook or in a gaming application), and then responds affirmatively to all pop-up dialog boxes, thereby agreeing to sign up for a paid premium subscription in a third-party application.
What happens next? A certain (usually quite large) amount of money is regularly automatically debited from the user's account until there are enough funds on the balance of the card linked to iTunes. Next, Apple sends a notification that the card is rejected for purchases on Apple services (in fact, this is due to the fact that there is not enough money to pay off the debt), and its inattentive owner stops using the account so as not to pay off the resulting debt.
ON THE TOPIC: Apple Easter eggs: 10 striking examples of the company's attention to detail that you might not know about.
Comments and suggestions
Good afternoon Thank you all so much for your specialists. My phone was locked, of course I didn’t remember my password or login. For a long journey of three weeks, your specialists were on the line with me. Unfortunately, I don’t remember the first girl’s name, but Vladislav and I worked a lot on my dead phone. He listened to my groans and tears and indignations completely calmly. One phrase of his is worth it - “Don’t be nervous if I annoy you.” God, what amazing people. And when all the work was successfully completed, he thanked me for helping me. Good luck to you Vladislav in all your endeavors and patience!! Thank you very much.
Apple technical support phone numbers in Russia
Apple, like any normal company, has its own hotline whose employees will answer any question related to the iPhone and iPad. Here are the phone numbers for the Russian Federation:
- 8-495-580-95-57 (Moscow number).
- 8-800-555-67-34 (Toll-free number for calls from any region of Russia).
- 8-800-333-51-73 (Apple Store Customer Support Service).
At any of these numbers, Russian-speaking employees will be ready to advise you from 9.00 to 21.00 on weekdays.
Other ways to talk to Apple technical support in the Russian Federation
When you call any of the phones, you are greeted by an answering machine. If for some reason you cannot get through his commands or do not want to do this, then you can order a call back - the company itself will call you. To do this, go to this page and:
- We select the product for which we need help (anything, I usually indicate iPhone).
- We answer the question - what problem arose with the iPhone device? The best thing to do here is to click on “iCloud, FaceTime and Messages”. This is the only point after which it immediately redirects to the feedback form, without any clarification.
- Click on “Talk to support now.”
- We enter the product serial number (how can you find it out?) or log in with your Apple ID (this is necessary in order to understand that you are really a real person).
- We order a call back.
The incoming call will not be from the numbers listed above, but from others. This can be a number from any country (I received calls from the Philippines, Bangkok and somewhere else in Asia). There is no need to be afraid - a Russian-speaking employee will talk to you and this call will be free.
For some reason you don't want to talk? You can always communicate with technical support through a special chat. To do this, we repeat all the steps indicated just above, the only thing is that on the third point we select: “Chat”. The approximate waiting time is also shown here, which is convenient.
How to contact Russian Apple technical support if you are in another country?
There are a large number of countries where there is either no technical support at all, or there is, but in a language that the Russian-speaking user does not know. How to be in this case? How to contact and talk specifically with Russian technical support if you are in another country?
There is nothing complicated about this, there are several ways:
- Use phone numbers. You can call both Moscow and all-Russian. Here it is important to look at the price, because the waiting time can sometimes be long and such an international call can cost a pretty penny. To save money, use calling programs - like Skype.
- Chat via chat. However, when you go to the website’s support section, a page may open in a different language (for the country where you are located). But there’s nothing wrong with that; you can change the region yourself. At the bottom, click on the name of the country and change the region to Russia. In this way, you can contact a technical support operator in absolutely any country, regardless of your current location.
- Call US technical support using Skype (it's free) at +1-800-275-2273. Well, then: either explain the situation (if you speak English), or by hook or by crook, persuade the operator to switch you to a Russian-speaking employee.
But ordering a call back if you are in another country will most likely not work (unless, of course, you have a Russian SIM card). The fact is that the call back form requires specifying a number starting with +7 (prefix for Russian numbers). You cannot erase it and replace it with another.
PS If you suddenly have questions, write in the comments. And of course, put “like”, then the conversation with technical support will be favorable and successful!
Apple Support app in the App Store
In 2022, Apple launched an application that contains various articles and instructions on the company's products. Cool? Not bad!
However, you and I are interested in another opportunity of this program - getting help from a technical support specialist. What should be done?
- Download and install the application (link to the App Store page).
- Enter your account information (Apple ID and password).
All you have to do is select the device and the problem you are facing. The application will offer various solutions:
- Articles and instructions.
- Chat with a specialist.
- Call support yourself.
- Order a call back.
Agree, the choice is simply excellent. Let's use it!
What is important to know before applying?
The most important thing before applying is to prepare all the data that you remember about your ID: old login, password, when was the last time you used your ID, what recovery methods have you already used. All this information will help the support team find a solution to your issue faster. When contacting, employees will not be sure that you are the owner of the identifier, so it will be important for them to get as much information as possible from you to make sure that the identifier really belongs to you. Additional questions help corporate employees identify intruders. After all, it may happen that some person wants to gain access to someone else’s ID. Therefore, if the support service doubts you, then you will receive a refusal of your request.
Before calling, have all the information ready to prove that you are the owner of this phone. They may even ask you for a receipt. But here it is important to understand that only if you purchased a certified device, then it will be valid. If you brought a device from abroad, it will be considered uncertified, so a receipt for it will obviously not work.
To contact the help desk, go to the interactive assistant, which will guide you through all the steps described above so that you are guaranteed to receive help.
Contact support
Still have questions?
Call us
+7-978-773-77-77
Write to us
Come to us
Address and work schedule.
What's next?
Apple iPad Air 2022 review: release date, price, specifications
Apple hotline number
Apple hotline numbers are divided into areas:
8-800-333-51-73 – questions related to the purchase of Apple equipment, accessories, software
8-800-555-67-34 – technical support
The service answers calls on weekdays from 9-00 to 21-00. Calls are free if you call from a landline. When making a call from a mobile device, calls may be subject to charges or may not be available at all on the networks of some telecom operators. If you cannot get through, it is recommended to contact your operator.
Hotline number for Apple users in Moscow and the Moscow region:
Calls to this number are charged according to the tariffs of your operator.
Order a call back
You can order a call back on the company's official website. To do this, select the “Support” section in the top line of the site’s main page. In the link that opens, scroll down the page to the next image.
Select the "Contact Apple Support" link. Before you are connected to an expert, you need to select the device with which you are having problems, select from the list or otherwise determine the topic of the problem, and select a convenient communication option (call). Next you will have to enter the serial number of the device. The operator calls back within 2 minutes.
