Apple technical support phone number: 24/7 App Store service center

Apple has long established itself as a responsible manufacturer of electronic equipment. Especially in demand in the iPhone market. In order to improve the quality of customer service, smartphone manufacturers offered owners to use a special support service. Thus, every iPhone owner has the opportunity to contact qualified specialists with all questions of interest in order to quickly resolve difficulties that arise while using the iPhone.

Apple hotline number

An iPhone hotline is an excellent opportunity to instantly contact a company specialist to resolve issues of various types: an explanation of the functioning of certain keys, features of setting up an iPhone, as well as an explanation of the operation of various built-in programs. In addition, each user will be able to find out information about the company's innovations and the properties of each Apple product.

iPhone hotline specialists can solve a number of problems for the owner

Apple hotline phone number in Russia:

Using this number, you can consult with a specialist regarding the purchase, as well as warranty and post-warranty service for an iPad, Macbook, iMac, iPod or other products. Specialists will always solve the client’s problem, regardless of which gadget the problem is with.

You can call the specified number from all mobile or landline phones from any region of Russia. Calls are free.

Phone number of the iPhone technical support hotline (specifically the corporation’s smartphone):

iPhone technical support answers the phone on weekdays from 9.00 to 21.00.

Calls from landline phones are free. You can contact a support specialist by mobile phone for an additional fee.

Attention! In some regions of Russia, calls to this phone number may not be available. Everything depends on the mobile operator, so if difficulties arise, you need to contact the current operator.

iPhone support service for those living in Moscow and the Moscow region:

This phone number is 24/7. Calls are paid depending on the tariff of the telecom operator.

Any iPhone user can call the hotline using the phone numbers listed above.

Call the hotline

Ways to contact Apple technical support

Other methods of communication include:

online chats;
user groups of Apple device owners.

To get advice via online chat it is recommended:

8-495-580-95-57 – for residents of Moscow.
8-800-555-67-34 – all-Russian number. Operators are available on weekdays from 9 to 21 hours. Calls from a landline phone will be free. When calling from a mobile phone, you may be charged, and some operators do not allow such calls. You can find out more about this from your mobile operator.

Experts will answer the following questions:

device selection;
characteristics;
connection and software settings;
problems that can be resolved using settings.

Technical support will not be able to help you if, during the process of studying the problem, it turns out that technical replacement of any parts or repair of the device is required.

Contacting Russian Apple support from another country

In many countries, contacting iPhone support may be difficult or even impossible. In many cases, technical support is provided in a language other than Russian. What to do in this situation? Is it possible to contact the Russian-speaking support service while being in another country?

Why don't I receive SMS messages on my iPhone or iPad?

There is such a possibility. To do this, select one of the available methods:

Call available hotline numbers. In this case, you can make calls to a nationwide number or to a number available to residents of Moscow and the Moscow region. However, when making calls from another country, you should focus on the cost of international calls. The waiting time can be quite long, which can easily result in unnecessary financial costs. To save on communication costs, you can use additional installed programs (for example, Skype).
Online chat. Chat is a kind of reference book where you can get reliable information from a company representative.

Attention! When going to the “Support” section, a page may open not in Russian, but in the language of the country where the user is currently located. However, there is no need to be afraid. If necessary, you can always change your region of residence in the settings.

To change the chat language you need to follow a few simple steps:

Open the chat page on the official website (in the support section).
A line with the region will be displayed at the bottom of the page.
You need to click on this line and then change the location by selecting Russia.

Additional communication method

Ways to contact Apple technical support

Support specialists will not be able to assist remotely with problems related to the physical condition of the electronic device. If your Apple device requires repair, you must contact your local authorized service representative.

In many countries, Apple technical support is either absent or not in Russian. To contact Russian support, use one of the following methods:

Ask for help in chat, having first changed the country in the settings.

Calling the Russian hotline can be very expensive, so call the number using an app (such as Skype).

Other methods of contacting Apple technical support abroad are not available.

Apple Online Store: hotline

Manufacturers of Apple products have created the Apple Online Store, where you can purchase Apple software, necessary equipment for gadgets or accessories from third-party manufacturers.

iPhone and iPad won't turn on - frozen and not responding to charging

For the most productive interaction with Apple, there is app store technical support.

Phone number:

Technical service specialists will answer the following questions:

How can I change my order?
how to return a purchased apple product;
How can you update your account information?
how to choose the right device;
what are the technical characteristics of gadgets, etc.

For reference! Operators are ready to provide assistance remotely during business hours from 9.00 to 21.00.

Apple Support app in the App Store

How to install Telegram on iPhone or iPad

Not long ago, Apple product manufacturers developed a special application that contains a large number of articles and instructions dedicated to the products of this company. For existing customers, this application is an additional opportunity to contact a technical support specialist.

You can contact a consultant using simple steps:

Download and install the official application.
Provide account information (password and Apple ID).
At this stage, you should select the appropriate device and the problem that needs to be resolved immediately.

Apple Support (app)

The application will provide specific solutions to the user's request:

familiarization with articles and instructions explaining information on a particular issue;
chat with consultants;
call the hotline yourself;
order a call back.

Other ways to talk to Apple technical support in the Russian Federation

When you call any of the phones, you are greeted by an answering machine. If for some reason you cannot get through his commands or do not want to do this, then you can order a call back - the company itself will call you.

To do this, go to this page and:

We select the product for which we need help (anything, I usually indicate iPhone).
We answer the question - what problem arose with the iPhone device? The best thing to do here is to click on “iCloud, FaceTime and Messages”. This is the only point after which it immediately redirects to the feedback form, without any clarification.
Click on “Talk to support now.”
We enter the product serial number (how can you find it out?) or log in with your Apple ID (this is necessary in order to understand that you are really a real person).
We order a call back.

The incoming call will not be from the numbers listed above, but from others. This can be a number from any country (I received calls from the Philippines, Bangkok and somewhere else in Asia). There is no need to be afraid - a Russian-speaking employee will talk to you and this call will be free.

For some reason you don't want to talk? You can always communicate with technical support through a special chat. To do this, we repeat all the steps indicated just above, the only thing is that on the third point we select: “Chat”. The approximate waiting time is also shown here, which is convenient.

Issues that can be resolved by contacting support

Apple's telephone support center allows every owner of iPhones and other gadgets from this manufacturer to receive answers from qualified specialists. They can help in solving difficult situations:

how to choose the right device, what you should pay attention to first;
how to connect and configure the software;
how to resolve problems that have arisen (which can be of a very different nature and of any level of complexity);
what are the functional characteristics of Apple gadgets;
how to choose the right accessories for iPhones;
how long can the gadget last under normal use, etc.

Every iPhone owner can count on timely, qualified assistance from Apple hotline operators.

Important! Experts can indeed fix many problems remotely. However, some problems can only be resolved through local adjustments or through the intervention of an experienced technician.

The support service employs people with their own strengths and weaknesses.

Cases in which technical support operators will not be able to provide assistance

Please understand that specialists responding to inquiries via the hotline provide remote assistance. In this regard, they will not be able to eliminate problems in the event of:

the need for repair work;
the need to replace any technical elements in the iPhone.

If suddenly the user encounters problems of this nature, then to resolve such problems, you should contact directly an official Apple service representative in your home region. In this case, the hotline employee will directly say that the problem cannot be solved remotely.

Alternative ways to contact technical support specialists

The available Apple hotline phone numbers are far from the only way to contact qualified specialists who can help resolve issues related to the use and maintenance of iPhones.

Instructions from the official website

Each owner of gadgets from this manufacturer can use the following communication methods:

communication on the forum where you can get valuable advice from other users;
following the instructions posted on the company’s official website, as well as on other reliable sources;
communication with other users in specially created groups and communities;
receiving answers to your questions by email;
order a call back.

Each of the available alternative methods of communication with company specialists should be described in more detail.

Email

Apple representatives did not provide for the creation of a separate email address for remote interaction with users. However, every iPhone owner can do the following:

go to the official website of the manufacturer;
view all available sections.

Important! Each section of the site is dedicated to a specific topic. There are a lot of messages, so it is wise to use the search.

You can fill out your request in the form and send it to employees. This way, the user will be able to receive an answer to a question of interest (in writing) from a qualified specialist within a certain period of time.

Order a call back

iPhone support is provided not only through direct phone calls. Any user can request a call back.

All you need is:

Open the main page of the Apple website (https://www.apple.com/ru/).
Select the “Support” section (on the top line of the page).
After a new window opens, you need to scroll down the page until the next image appears.
Next, click on the active line “Contact Apple Support”.
Select the device that is experiencing problems.
Indicate the nature of the malfunction (what exactly caused the technical failure, what symptoms, etc.).
Select the most preferable communication option (in this case, “Call Back”).
Enter the serial number of your mobile device or enter your Apple ID (this is required to confirm that all operations are performed by a person and not a robot).
Wait for a call from the operator for some time.

If the user is in another country, then you should expect that it will not be possible to contact technical support by ordering a call back. However, it is quite possible to do this with a Russian SIM card. The thing is that the call back form provides for the indication of a number that begins with “+7” (and this is a prefix only for Russian numbers). This prefix cannot be deleted or replaced with another.

You can order a call back by specifying a convenient time to contact you

Communication on the site, online chat

Online communication on the official website is one of the most convenient ways to communicate with iPhone technical support specialists (in addition, this method eliminates the need to make phone calls).

In order to contact a specialist in a timely manner, you should carry out the entire sequence of actions outlined in the previous section.

But when choosing the most preferred method of communication (step 7), you should specify not a call back, but an online chat. The consultant will definitely see the message from the user and will be able to respond to the request within a few minutes.

How to call Apple technical support from outside Russia

I don’t hide from anyone that I live in Ukraine (Poltava). And despite this fact, I did not give up the idea of calling Moscow... yes, this is where the call center of Russian Apple technical support is located.

If you are from Ukraine, Belarus, Kazakhstan, Kyrgyzstan, etc. then you should also call this call center.

Apple Technical Support phone number in Russia: 7 495 580 95 57
Free call within Russia: 8 800 555 6734

Recently, there have been some changes to Apple support phones. Now, having called the first number, you come across a robot who, pretending to be a woman, tells you “Thank you for your call to Apple. Our phone number has changed..."

What follows is a call to hang up and call the toll-free number 8 800... But wait a minute! It turns out that this woman is not telling her something!

Just wait until she finishes and goes on to list the buttons that need to be pressed to connect to an operator for a specific problem. If the problem is with the iPhone, press 1, etc.

I tried it myself and was connected to a man named Leonard... So the old number is still working. Try it, and then write in the comments what the name of your Apple consultant was and whether he was kind enough.

What is the cheapest way to call Apple from Ukraine? At first I had the idea of paying for some tariff of the Ukrainian MTS or Life, with which I could call Russia (and other countries) cheaper than usual, but then I loaded the Skype website and looked at what tariffs they offered.

You won’t believe it, but here it is – a FREE! Calls to landline numbers in Russia, the USA, Germany, the UK and a number of other countries are charged at a rate of 2.3 American cents per minute. And this, for a moment, is 1.5 rubles/min or 0.60 UAH/min.

Now looking for technical support: Adding a site to Yandex services

In my opinion, this is more than affordable for most citizens... who bought an iPhone. So, let's return to our sheep... In order to communicate with a representative of the nearest Apple support service (for residents of the CIS so far only in Russia), it is absolutely not necessary to call the rail.

All you need is to top up your Skype account with at least $5 (this is the minimum payment) and get a computer connected to the Internet.

By fulfilling the two conditions above, you can call and try to solve the problem with your iPhone completely “inexpensively”. Below I have provided a screenshot of the completed call statistics.

I didn’t have to wait long for the specialist’s response (about 10 minutes). The entire call lasted 19 minutes and cost me only 0.51 US dollars.

Since the phone number was not mine, I had to introduce myself under a different name. I don’t like to do this... I adjusted the audio recording a little and cut out large blocks of music so as not to “clog up the airwaves.”

The recorded call was repeated over the course of one hour... and something, damn it, tells me that this was the first time I spoke with the same girl. Most likely that's why she didn't ask for the IMEI number of the phone, because... I already punched it through my base for the first time.

Audio recording of my call to Apple technical support – DOWNLOAD

Before calling technical support, I strongly recommend (although it is not required) that you submit a ticket corresponding to your problem on the Apple website.

You can do this on this page. As a result, you will be given a ten-digit call code, which you will have to enter from the telephone keypad during the call.

Competence of Help Desk Operators

Some iPhone owners believe that turning to specialists for help is always difficult. However, based on the information above, you can be convinced that this is far from the case.

Contact with qualified company employees is a guarantee that the problem that has arisen will be resolved in a fairly short period of time. This often only takes a couple of minutes, because many technical problems can be resolved using standard settings.

Each client can be confident that he will receive a comprehensive answer from the operator that will help resolve the problem. In the event that a specific employee cannot localize and solve the problem, he transfers the call to a more competent technician.

Manufacturers of Apple products have created all the conditions so that users of the iPhone and other devices of this company can solve a technical problem of any complexity in a fairly short period of time. Consultants and operators are always ready for a productive dialogue with clients. In this regard, all users can receive a detailed answer to their question within a few minutes, which allows them to troubleshoot the device in the shortest possible time. By choosing any of the available methods of contacting the support service (calling the hotline, email, online chat or call back), the client can always be sure that he is guaranteed to receive professional advice.

Apple contacts: official website, personal account, service centers

Get support by phone or chat, or submit a request for iPhone, iPad, Mac repair or other problem.

Write to Apple support

Chat with an expert online or ask them to call you back. You can also specify a convenient time to call. Answer a few questions and the operators will provide you with the best solution.

Currently looking for technical support: MTS Bank: Support service - hotline phone number