Hello guys! If you have already found this article, then all is not lost. Yes, the owners of the metro personal Wi-Fi account and the “Like at Home” tariff hid their settings deeply, but today we will definitely understand all their nuances: how to get into your personal account, how to pay, how to unsubscribe from a paid subscription without advertising and much more interesting.
Everything you are interested in will be below. Go to the desired item in the table of contents. If you have any questions, write them in the comments!
General complete information about Wi-Fi in the metro was given by me HERE. If you didn't find something here, try reading this article.
Update as of June 30, 2019. Moscow Wi-Fi now has a technical support service by phone 7 (800) 300-69-89.
Maximatelecom phone number – +7 . They can help you cancel your subscription.
Cost and auto payment
The price tag may change right now, but this section is more about understanding the need to disable auto-payment for a subscription.
We remember that Wi-Fi in the metro is available to everyone in Moscow and St. Petersburg. With St. Petersburg everything is clear - only a monthly tariff is available there. In Moscow, there is payment for 1 month with a subscription and package rates for 3, 6 or 12 months:
And here’s your attention – payment for packages is charged once, but a monthly payment can come with a subscription, which will automatically withdraw money from you every month!
How to disable the service; Everywhere feels like home; from MTS from phone
In this case, roaming comes into effect, and paying for it is much more expensive, since you pay not only for all outgoing, i.e., your calls, but also for incoming ones. However, in order to avoid such expenses, MTS introduced the “everywhere at home” option. It is paid, but it is more profitable to call if you have to make a lot of calls on business trips or vacations. If you have this application on your phone, then you can use it. When you open the application in the center, you will see the “Services” directory. By entering this directory, you will see a list of all the options you have connected, divided into two categories: paid and free.
A one-time connection costs from 30 rubles, plus a daily debit of 5-7 rubles.
Hidden text
To disable the “Everywhere at home” service using SMS, you need to send a message to the short number “ 111 ” with the text “ 33330 ”. As a result, you will receive a message that it is disabled.
Questions about
General information
The service operates on a subscription basis, is tied to a Mac address and involves automatic renewal after the end of the paid period from the means of payment from which the initial payment was made.
All conditions for the provision and operation of the service are contained in the offer, available at the link: https://static.wi-fi.ru/docs/offers/portal/premium.pdf
What is a MAC address?
This is your device's unique identifier. It is usually listed in the device information or in the additional wi-fi settings.
He looks like this - xx:xx:xx:xx:xx:xx. On the iPhone this is called the wi-fi address.
How to disable a subscription?
You can disable your subscription (automatic payment) through your personal account on the wi-fi.ru portal, the entrance is located in the upper left corner:
1. Enter your phone number and click “request code”, it will arrive as an SMS. 2. After entering the received code, confirm your phone number by entering the last 4 digits. 3. In the window that opens, in the “devices and services” menu, select your device (Mac address) on which the subscription is valid.4. In the menu that appears, in the “Like Home” section, select the connected service and click the “delete” button.
You can perform this operation at home or in another convenient place.
If you cannot disable your subscription yourself, please contact us by email. address In the letter you must indicate: - the phone number that you used to register in our network; - the MAC address of the device on which the service was active; - what date and method the payment was made. — if the payment was made using a card, then indicate the first 6 and last 4 digits of the number.
My subscription is not renewed, what should I do?
Check the balance of the method you originally paid for the service (bank card, phone account or PayPal)
If this is not the reason, please try to disable the current subscription and reconnect the service. How to do this is indicated in the section “How to disable a subscription?”
How can I change my payment method or bank card details?
It is necessary to disable the current subscription (automatic payment), wait until the end of the paid period and reconnect the service. How to disable is written in the section “How to disable a subscription?”
How to transfer a service from one device to another?
The transfer can be done through the MT_Cabinet application or through your personal account on the wi-fi.ru portal - the entrance is in the upper left corner:
1. Enter your phone number and click “request code”, it will arrive as an SMS. 2. After entering the received code, confirm your phone number by entering the last 4 digits. 3. In the window that opens, in the “Devices and Services” menu, select your device on which the subscription is valid.4. In the menu that appears, in the “Like Home” section, select the connected service and click the “transfer” button5. In the menu that opens, select the MAC address of the new device and confirm your choice.
In the MT-Cabinet mobile application (can be installed via Google.play (https://play.google.com/store/apps/details?id=ru.mt.mobilecabinet) and App store (https://itunes.apple. com/us/app/id1221562688) you need to select the device on which the service is valid, then go to the appropriate section (in the metro, in ground transport, CPPC, etc.), click on the “transfer” button and select the current device from the proposed list.
This operation can be performed at home or in another convenient place. Independent service transfer is possible only within one phone number and up to 5 times within 30 calendar days.
If you cannot transfer your subscription yourself, please contact us by email. address In the letter you must indicate: - the phone number that you used to register in our network - the MAC address of the device on which the service is valid. - the MAC address of the new device - what date and how the payment was made. - if the payment was made using cards, then provide the first 6 and last 4 digits of the number.
The paid service does not work. What to do?
Please write to our email. Address The letter must indicate:
— the phone number you used to register in our network
— MAC address of the current device
- what date and how the payment was made.
— if the payment was made using a card, then indicate the first 6 and last 4 digits of the number.
I didn't find an answer to my question. Where to go?
Please write a letter describing the problem to
faq.wi-fi.ru
Quality of Wi-Fi in the metro
Maxima Telecom: WIFI in the metro, rules of use
According to the developers, the stability and quality of the Network are at a high level. But users notice that the quality of the Wi-Fi connection has begun to decline compared to the time when the Network was just launched in the metro.
This may be due to the fact that a large number of people use free internet access every day. The load increases, throughput decreases and, accordingly, connection speed and stability.
The observations are confirmed experimentally. So, it takes about 1 thousand milliseconds to send a data packet to the network. Under normal conditions, this figure does not exceed 500 milliseconds.
Answer from MaximTelecomCompany representative11/10/2018
Good afternoon. This is a Wi-Fi operator in the Moscow metro. , which involves disabling advertising on the MT_FREE network, works on a subscription model, so the subscription is regularly renewed (in your case, once a month). You can disable the service yourself in your personal account on the website wi-fi.ru or in the MT_FREE application. To do this, select “My devices”, in this menu you will see the smartphone to which it is connected, as well as the type of subscription (in your case, “In the metro” for 1 month). Click on subscription and turn off the auto-renewal toggle switch. If you still have questions, please write to [email protected] indicating your device's MAC address and phone number. Sources used:
- https://wifigid.ru/poleznoe-i-interesnoe/lichnyj-kabinet-wi-fi-metro
- https://runos.ru/kak-podklyuchitsya-k-wifi-v-metro
- https://rv-mo.ru/dengi/wi-fi-ru-kak-otklyuchit-snimayut-dengi.html
- https://vpautinu.com/public-areas/wi-fi-v-metro-kak-otklucit-platnuu-podpisku
- https://web-shpargalka.ru/cabinet-wi-fi-ru-kak-otkljuchit.php
- https://www.huzhe.net/maksimatelekom/maksima-telekom-avtomaticheski-ezhemesjachno-spisivajut-za-uslugu-v-metro-bez-reklami-c744999
Disable auto payment
Typically, auto payment is also registered with your bank. Therefore, as a bonus, you will need to go to your online bank, enter the autopayment settings and delete everything unnecessary. Using Sberbank as an example.
- Go to the Sberbank.Online website and enter your username and password (you need to get it in advance through an ATM - they didn’t have any other methods):
- Go to the “My auto payments” section:
- Here we look for our subscription and disable it.
If any problem arises, you can directly email the MaximaTelecom operator (they are the ones who provide communications in the metro) – [email protected]
By mail above you need to send to disable:
- Your phone number
- Device MAC address
- Date of payment
- Payment method
- If the payment was by card - the first 6 and last 4 digits of the card number
Tuesday, December 27, 2016
Unlinking devices from a Wi-Fi network in Mosmetro
And again, an article with up-to-date information about problems connecting to the Internet via a wireless Wi-Fi network in the Moscow Metro (someday the blog will fall under the AGS for duplicates). BOMBERuss just noticed that there are enough problems with the “waffle” in Mosmetro and users constantly ask these questions to search engines, which prompted us to study the FAQ of the MaximaTelecom provider, as well as send an e-mail request to the support service for more detailed information about decoupling devices from the network. I’ll be honest that Maximatelecom support responded quickly and on topic, for which I express my gratitude to them.
Request for Wi-Fi technical support in the Moscow metro
My support email contained several poorly worded questions that I typed on my keyboard in the morning while half asleep.
- Does unlinking devices from a subscriber number work by sending an SMS to the number 8 (903) XXX-XX-XX with a request to unlink all devices?
- Is it possible to independently decouple devices from the Wi-Fi network in the Moscow Metro?
- What methods can be used to disconnect gadgets from the network by sending messages (telephone numbers for SMS, E-mail addresses.) and what template should I use to format messages?
- Will the function of automatically decoupling gadgets from the Wi-Fi network be implemented in Mosmetro in the future?
Average data transfer rate
The provider provides wireless Internet speed for each metro train of 100 Mb/s. The indicator is divided by the total number of users connected to the network through the Account.
The total throughput is 30Gbps. According to subscribers, the speed is not enough for comfortable work on the Internet. The provider plans to increase this figure over time.
To find out the real speed after connecting, the subscriber downloads a special testing program, for example, Speedtest.net. It is available via direct links:
- Android: https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest
- iOS: https://itunes.apple.com/ru/app/speedtest-net-speed-test/id300704847?mt=8.
The user downloads the application and then launches it on the mobile device. The program automatically connects to the nearest server to conduct testing. Click “Start”.
Speedtest.net sends a test request to it and then waits for a response. The process will take a few minutes, after which the results of the speed test through your personal account will be displayed on the screen.
About
And I will devote this section to some of the nuances of using the service. Let's be brief:
- is provided by subscription; devices are linked in your personal account by their MAC address. Full offer:
- You can connect to the service both on the website wi-fi.ru and through the MT_FREE mobile application (available for Android and iOS). Log in, bind the MAC address of your device, and pay.
- If you want to change the payment method, wait until the subscription ends, disconnect the service, reconnect and pay using the desired method.
- It is possible to transfer the service to another device within the same number - no more than 5 times per month. Everything is done through the same personal account or application using the “Transfer to another device” button. An alternative is to write to MaximTelecom.
- The binding does not apply to the entire account, but to specific devices (up to 5 devices) - if you change your phone, do not forget to rebind.
That's all. Let me remind you once again that if you came to this page and did not solve your problem, describe it in the comments. We will try to figure it out together, and perhaps this will help our readers in the future!
Why do I need a paid subscription?
Everything is very simple! Internet in the metro is free. To use it you need:
- Every time you need to log in to the Wi-Fi network (required by law).
- Watch advertising – reimbursement of costs.
Here is an example of an advertisement that appears right before visiting any page:
And this is how connection and identification occurs:
Want to avoid both? Do you often use the Internet on the subway and want to alleviate such unworthy suffering? For this purpose, the owners came up with the “Like at Home” tariff - you just get into the car and use it right away without unnecessary distractions)
How to connect to the network?
For those who were too lazy to read the article proposed at the very beginning, I offer a brief infographic on free Internet connection in the metro:
To automatically log into the Play Market and App Store, new applications appear and disappear regularly - try at your own peril and risk. In my opinion, it’s easier to wait a little. But for the most impatient, a paid tariff was created.
