Calls are not made on Honor phone: what should I do?

Some owners of Honor mobile phones, produced by the famous Huawei brand, began to complain about a very unpleasant situation for themselves. People are reporting that calling is not working in Honor. That is, they are trying to call someone, but the connection with the selected subscriber is simply not established.

Naturally, the question immediately arises - what to do? After all, the problem concerns not only incoming but also outgoing calls. And also attempts to send SMS messages in some cases.

Why could such a situation arise?

The reasons for a possible situation in which a call is not made on an Honor phone are very important. Understanding them will allow you not to “wander in the dark,” but to move immediately in the right direction, saving time and effort.

What can cause this situation:

Problems that relate to the quality of services of a particular operator;
SIM card malfunction or incorrect installation;
Hardware failure;
The firmware or some software used causes such a conflict;
The trouble arises due to problems with the network (4G and LTE).

Based on this information, you can begin the treatment procedure itself.

Why is a second line needed?

The most striking example is waiting for an urgent call from work or from relatives. Let's say you're talking on the phone and someone else calls you. If the second line option (or “Call Waiting”) is disabled, the person will receive short “Busy” tones. If call waiting is enabled in the settings, you will receive a second call and you can switch between them. In simple words:

The second line is the ability to switch to an incoming call during an active conversation on the phone. On smartphones this option is called “Call Waiting”.

Instructions for correcting the error

Fortunately, representatives of the company that produces such mobile phones always try to help their customers. Therefore, they have provided detailed instructions on what to do if the call does not work on your Honor or Huawei phone:

We need to start with the simplest things. Make sure that the quality of coverage is sufficient for making calls - the signal is not lost periodically. Pull out the SIM card and make sure it is correctly placed in the correct slot. Restart your mobile phone;
You can also move the card to another smartphone and check its functionality there.

These steps usually only take a couple of minutes. If they don't help, move on to the next ones. Namely, to the correct setting of the network used:

Through the settings menu, go to “Wireless networks”, find there and use the “Mobile network” section. Click on “Select network”;
Now you should pay attention to what is written there. If the “4G only” option is selected, then it is recommended to switch to “Auto 4G/3G/2G”. Or, if the phone is not Honor - to “Dynamic.

You can leave the “4G Only” option only if the operator providing the service for providing access to mobile communications has officially stated that in this particular region there is special support known as VoLTE.

But! It is very important that this support is enabled on the phone itself! You can find the functionality you need in the settings of the “SIM cards and mobile networks” section.

Choosing which SIM card to use to make a call

The phone supports two SIM cards (function 2 DUOS), but the call is always made from one without a request or confirmation (if the settings are default). By default, this feature is not installed; you have to manually select which SIM card to use by default before calling. Or an option is to dig into the settings so that it automatically issues a request when you call... Well, you can make all calls from a certain SIM card without requests, if one has a certain tariff for calls... Although many people use both, and always determine it themselves, in this case, it’s better to let The device provides a choice...

Let's go to the section:

Settings/SIM Card Manager/Voice Call/Always Ask

On the last right screen we see what request is executed when calling any contact

By the way, I found and tested a working version, without settings. In the call log, click on the caller’s avatar (only on the avatar and not the contact name and a window will open with a choice of SIM card...

What to do if this method did not help?

In such a situation, the manufacturer suggests resetting certain settings. You should start with the Phone application. This is done very simply:

Go through settings to applications;
Select the one you need from the list;
Go to its settings;
Clear cache and data;
Don’t forget to roll back the software to its original settings: “Settings”, then “Applications and notifications”, then “Applications”. Select “Show system” from the menu. Find “Phone”, click on “Memory”, perform the necessary “Reset”.

The last option is to roll back the smartphone settings to their original factory settings. Can be done in two ways. The first, directly from the menu of the gadget itself:

Through “Settings” go to the “System” menu;
Click on “Reset”, then on “Reset network settings”;
Confirm your actions and reboot the device.

If the first method, for some reason, does not work, then you can achieve the desired result like this:

Completely disable the gadget. Just turn it off, not restart;
After a couple of seconds, simultaneously hold down the power and volume up buttons;
Wait until the special menu is activated;
Moving using the volume buttons, click on “wipe data/factory reset;
Wait for the process to complete and use “reboot system now”.

Evaluate the result.

Important! When you reset the settings to factory settings, all data on the gadget will be erased. Therefore, it is worth taking care to save important information somewhere else. For example, you can use a removable memory card for this.

Some more useful tips:

If resetting all kinds of settings does not lead to the desired result, and the card does not want to function normally on other devices, then most likely it will have to be replaced with a new one;
Call the operator’s technical support and find out whether the number may have call barring or call forwarding enabled;
If absolutely any SIM card produces the same error on one particular phone, then you should send it to a service center - there may be some kind of hardware damage.

How to enable a second line (call waiting)

For example, we will write instructions for Xiaomi Redmi 5 smartphones. On models from other companies, the actions are similar.

Open the smartphone settings, go to “Applications”, System applications.” Your item may be called “All applications”.
We look for the “Phone” application in the list and go there.
Now go to the “Call waiting” item and open it.
We activate the notification slider for incoming calls to the activated position.
Now you can call someone and have the third person dial your number.
When such a call comes in, you can answer the incoming call on the screen.
The previous call will be in “Standby Mode”, but you can freely switch between them.

If you cannot find any of the items in the settings, use the search. In the top line you can immediately type the corresponding settings section or function name. This feature is implemented on all Android smartphones of the latest generations.

You can combine incoming calls and talk with three or even four people. To do this, when there are two calls, the words “Merge” or “Conference” will appear on the screen; click on this button to start a simultaneous conversation with all participants in the conversation.

Reviews

Reviews from Honor phone owners make it easy to understand exactly how they dealt with this problem:

Arthur. I live far from big cities. The nearest ten-thousander is 90 km away from us. Naturally, mobile communications in my area are provided only to the extent that they exist. That is, very weak. Therefore, this problem occurs very often. If you absolutely need to get through to somewhere, everyone goes to a small hill on the edge of the village. There are always a few people hanging around there.
Igor. Previously there was Sony. But I decided to upgrade and took Honor. And immediately problems began with the impossibility of dialing. I tried all the methods - it didn't help. In the end, it turned out that the problem was in the old SIM card, which had simply exhausted its resource. As soon as I changed it, everything stopped.
Marat. Thanks for the instructions - I was struggling for several months. I was already thinking about changing my smartphone to something else. And then it turns out that you just needed to change the network settings. Which is what I did. I restarted my mobile phone and this problem didn’t bother me anymore.
Ulyana. I was immediately advised to reset the settings. Which I did immediately. And then I regretted my haste for a long time. Yes, calls are no longer dropped - that's good. But I somehow forgot that all the data will be erased too. So think before you take such a step. I forgot about it and lost a lot of important things.
Natalia. My boyfriend gave me an Honor 7A Pro. My old one just stopped working completely. I liked the mobile phone - everything works well. Initially there were problems with calls. But they changed my network settings and everything began to function properly.
Peter. This failure began to occur after I somehow carelessly dropped the phone on the asphalt. It was not possible to solve the problem using software methods. I had to send it in for repairs - they replaced some kind of board, but got rid of this trouble. So always keep such equipment in your hands well.
Marina. The problem does not always occur. But it happened once a week. As I was told, the reason is some programs that sometimes lead to such a conflict. I did a restore to factory settings using the recovery menu. Now I carefully study what I download into the device’s memory. I don't install anything unnecessary.

That is, there are simple cases and more complex ones. With the latter, unfortunately, you have to pay money for repairs. Fortunately, this happens extremely rarely; more often you can solve everything yourself, using the instructions suggested above.

Problems on the operator's side

Do not miss:

Simple instructions on how to forward calls and SMS to another number
Why don’t I receive SMS messages on my phone from banks, services, friends...
How to block a phone number to prevent unwanted calls...

In some areas, the lack of quality communication is commonplace. Therefore, smartphone owners use signal amplifiers that pick up waves from cell towers and duplicate them. This allows you to receive a stable signal in a small area (for example, in your garden plot).

If the icon on your smartphone screen shows that the signal is strong, but the contact cannot reach you, the reasons are usually the following:

You are in a densely populated area where the operator's equipment cannot cope with the load. The problem appears especially acute on holidays and weekends, when communication will be almost completely unavailable to you.
Repair work on equipment, which leads to the fact that everyone who calls you hears a message that the subscriber is unavailable. In this case, your smartphone may show reliable signal reception, but instead of identifying the operator, there will be a message “Emergency calls only.”
The operator blocked and stopped servicing the SIM card. There may be several reasons for this: violation of the rules for using the network (spam, hooliganism, lack of information about the owner of the SIM card from the operator), debt on the balance, lack of account replenishment for a long time. In this case, callers may hear a message that the number is blocked.

In any of the above situations, you need to contact the operator and ask why no one can get through to me. This can be done from another phone. Be prepared to give the code word and your passport details. If the problem is related to incorrect charges or number blocking for any reason, then you need to contact the operator personally. In some cases, to resolve the situation, it is enough to contact the office of the communication provider; in difficult situations, you will have to write a claim. In any case, it is best for you to exchange the SIM card for a new one, keeping your subscriber number.

With the help of this article you will find the answer to the question why they can’t get through to me. Some of the reasons can be eliminated on your own; in other cases, contact a specialist. If you have any questions, ask them in the comments. Share the article with your friends and chat in the form below.

Why do we need permissions in general?

Permissions are a set of specific rules and capabilities that the user sets for an application. Essentially, this is a “pass” to certain sections of the device.

Every user has at least once encountered an incomprehensible list of program capabilities. Most users give automatic consent without even thinking about the possible consequences.

Such agreements guarantee the absence of viruses and other software that can harm the system.

A clear example can be given. When you download a utility for processing and increasing the quality of a photo, the software will automatically ask you to give access to the camera and some files. If permission is issued, the system response speed will increase. The result is more comfortable operation of the program.

When giving permission to an unfamiliar application, it is very important to familiarize yourself with each step . If some lines are in doubt, you should contact the developer or find additional information on the Internet.

ON A NOTE! Installing a free antivirus will reduce anxiety and alert you in case of a virus threat.

The best option is not to install software from third-party sites. You should use platforms like Google Play or App Store.

Who is the potential victim?

From numerous reviews on the Internet, it becomes clear that the problem appears when creating a contact. A similar bug appears mainly on Android versions 6.0 and higher. There are isolated cases with old firmware.

The following models are most often affected:

equipment from Sony Xperia;
almost the entire Fly line;
Chinese devices HONOR, DIGMA, DEXP, Huawei and Alcatel. By the way, Chinese engines very often have technical problems.

It’s worth talking in more detail about universal methods that will fix the problem on a phone with any firmware.

Fixing the crash

Anyone can customize the device for themselves and add the most convenient operating parameters. Thanks to such “privileges” you can get rid of many problems in the operation of the device, including firmware.

To solve the problem with the “Contacts” tab, you must follow the following instructions:

Open the “Settings” section. As a rule, it is made in the form of a gear and is located on the main screen of the device.
Find the “Devices” tab and select “Applications”.

ATTENTION! Some devices may not have this option.

From the list presented, select “Contacts” and open the special features section.

After following the above instructions, a large list of additional phone options will appear on the screen. To solve the problem, you don’t need to have any special technical knowledge or read every column; just drag all the sliders to the “ON” mode.

HEALTHY! Experts do not recommend resorting to an independent rollback to factory settings. In most cases, the user gets more serious problems with the phone.

In addition, editing modes is available in the “Permissions” section. The quick menu is called up by simply swiping the screen to the side.