I encountered a problem on my laptop. When working with the MTS 3G modem Huawei E171, the connection passes, but there is no Internet. It says that the connection is limited and without access to the Internet. Although there is money in the account and the modem is in perfect order.
Reinstalling and configuring TCP/IP did not help. On a neighboring beech with WIndows 7, the same modem works flawlessly. It turned out it was all about Windows 8.
1. Connect the 3G modem.
2. In the lower right corner, where the time is, right-click on the network icon and select Network and Sharing Center and then change adapter settings.
3. Next, go to the network . In Windows 8 there will be one more component that needs to be removed (with the word accelerate) .
We delete it and accept our changes with the OK . Everything should work. If it doesn’t work, reconnect the modem itself. Good luck!
If it doesn't help, there is method 2
1. Control Panel Network and Internet Network and Sharing Center 2. Create and configure a new connection or network
Why MTS Internet malfunctions occur
When the ability to freely access the Internet from MTS suddenly disappears, you need to find out as quickly as possible why it is not working and take urgent measures to restore traffic.
There are several reasons why 4G does not work on a computer. Most often, the reasons that the Internet does not work in the MTS network is a lack of funds on the personal balance to pay for traffic or the use of a prepaid traffic package.
- go to your personal account on the official MTS online website (of course, you must first register your account there);
- open a mobile application called “My MTS” (you need to download it and install it on your own phone);
- send a request from your smartphone by dialing *111*217# one by one (after that you can press the call).
If it turns out that mobile Internet access was blocked due to lack of money or exhausted traffic, then you just need to top up your own account.
If the Internet does not work on the MTS network, and there is almost a hurricane raging outside the window, gusts of wind are knocking over trees, breaking electrical wires, and in general the view from the window is alarming, then you should not be surprised that the modem will not work. Often, due to poor climatic conditions, the connection speed is reduced to almost 30-50 kb/s or even to zero.
Another reason that the modem does not work in the MTS network is network overload. That is, if the network is extremely loaded, then the connection speed decreases. If there is an important holiday, the Internet may be overloaded. In this case, after some time, the network will recover itself.
MTS does not work at all if technical work is ongoing. Communications technicians can perform repair work while users are trying to access the Internet. It is important to consider that for the modem to operate, it is necessary that the technical equipment on the communication tower is in good working order. And all equipment ever breaks down or needs diagnostics.
At the same time, you should install a new version of drivers for your modem - they can be found on the operator’s official website or using search engines. You should check the settings of your antivirus program or any program with Firewall options. If there is no antivirus program, then you need to install it and conduct a full scan of your computer.
In fact, sometimes technical reasons arise indicating that communications and the Internet are not working for the MTS mobile operator. In this case, if the 3G MTS standard does not work, then the automatic registration performed on the network has failed.
Problems with the Internet could arise due to the fact that the user was outside the MTS coverage area for a certain time, in particular, he went down to the basement or drove along a remote highway located somewhere outside the city. When returning to the user's network, the automatic registration of the smartphone could fail.
This is evidenced by the fact that there is no network icon on the iPhone LTE screen. If you turn off your smartphone and then turn it on again, it is likely that the smartphone will register on the network, and its owner will again gain access to the global network. When, after turning on the smartphone again, the signal strength symbol observed on the network does not appear, then either the user has still not reached the coverage area or his smartphone has become faulty.
What should the Internet speed be?
There is no one “good” internet speed, but by modern standards, download speeds should be at least 12 megabits per second (Mbps) for comfortable internet browsing. The more Mbps you have, the better.
Internet speed can be divided into three categories:
- basic;
- average;
- advanced.
If several devices are using an Internet connection at the same time, they will require an Internet speed of about 25 Mbps to operate.
The desired speed depends on what you use the Internet for in Mitino, and on how many devices will use it at the same time. For example, checking email requires much less internet bandwidth than downloading files, streaming video, or using a video conference.
It is worth considering that Internet providers in the Moscow region, including MTS, may have different download and upload speed standards. Loading speeds are generally faster. Research your download and upload speeds to choose the best option.
Why does the 3g modem not connect to the network?
For people who prefer to always be aware of events and stay online, the inability to connect to the Internet can be a tragedy. If an error occurs on your Megafon modem device, do not panic. Mostly the problems are related to the incorrect use of the USB modem. Any user who does not have special knowledge and experience can cope with many problems on their own.
If a megaphone modem or 4g router does not connect to the Internet, the problem of a broken connection can be solved using the following methods.
Problem code 619 can be resolved using the same methods. But instead of the last point, you need to find a connection called “MegaFon Internet”. Next, it is recommended to check its Properties. The tab should indicate the 3g modem used.
When the computer does not see the modem, the first thing you need to do is reboot the device and reconnect it to another connector. This will also help in solving the problem with code 633. If these steps do not help resolve the problem, you need to install the driver from the kit located on the MegaFon Internet device. These actions are also suitable when the PC or laptop does not see the 4g megaphone modem.
The problem with code 628 can be resolved if the SIM card is correctly installed in the 3g/4g modem slot. It is also usually associated with a PIN code. It must be entered correctly.
If the computer refuses to see the USB modem or the connection is not established, you need to contact the operator at the technical support center.
You can also visit the company's office. Consultants will determine why the 3g/4g modem is not working correctly, and will also identify the reasons why the device constantly turns off.
Using utilities to bypass restrictions
The last method used to increase Internet speed on an MTS tariff for PC or Android is to use special programs like Internet Speed Master. This application can be downloaded for free for all Android phones and run the utility. The app was designed for rooted Android smart phones, but it works on non-rooted phones as well.
Users note that if before installing the application the download speed was less than 1 Mbit/s during speed testing, then after installing the program and rebooting the phone, an increase in speed to 2 Mbit/s was noted.
IPv4 without internet or network access
If the connection is via cable, you can try removing the network card in Device Manager and restarting the computer. Hello, I have the following problem: periodically (every day) my ping changes. I noticed that when the ping is low, nothing changes in the router settings except the WAN connection status via IPv4. In the case of low ping, I have the following IPv4 address 10.6.91.110; WAN type: PPPoE; and when the ping is higher, then IPv4 10.6.132.209; WAN type: PPPoE. What do I need to do to ensure that the ping is always low? Depending on the problem you find, you may be able to apply the solutions in the following articles (if Windows doesn't fix it automatically).
Where to call?
When the user runs out of possible options for action, and the problem persists and the MTS Internet on the phone persistently does not work, you should call the contact center. To do this you will have to type:
- short combination 0890 when calling from an operator’s SIM card;
- service number 88002500890 when using a city line or SIM cards from third-party companies;
- +74957660166 in roaming.
There are alternative ways to contact consultants, but a telephone call is the most convenient and accessible approach. The only safer option is a personal visit to the nearest telecommunications store.
How to setup
In the window that opens, click on the link Change adapter settings . A list of network adapters will open. Right-click on the network adapter through which we connect to the router and select the menu item Properties : This is the most common situation. The reason for this problem is most often the following.
The vast majority of users do not even know what an IP address is and believe that to connect to Wi-Fi they just need to enter the network security key. In most cases, this may indeed be enough, but not always. If the DHCP protocol is disabled on the WiFi router, then you can easily connect to the network, but your wireless adapter on your laptop, tablet or smartphone will not receive an IP address.
Accordingly, you will not have access to the Internet, although the network is actually connected, but only partially. By the way, this is also possible with a wired connection - the cable was plugged in, but the address was not received. What to do? Register the IP address manually. To register an IP in Windows 7 or Windows 8, you need to do the following: Go to the Control Panel and click on the Network and Sharing Center : The network card properties window will open. Select Internet Protocol Version 4 (TCP/IPv4) and double-click on it with the left mouse button. This is where you need to enter the IP address, network mask, gateway and DNS address.
First steps
First of all, let's reboot the router. Very often this helps, since the Wi-Fi module, which constantly receives and sends information packets, can overheat. Find the ON/OFF button and turn off the device.
Wait about 2 minutes and turn it back on. If there is no such button or you are afraid to click on something wrong, then simply unplug it from the socket, wait a couple of minutes and insert the power supply back again.
If this does not help, then try connecting another device: phone, tablet, laptop or computer. If you can't connect from just one device, then the problem is not with the router, but with the settings or system of that device.
Another sure way. Go to the transmitter and check the integrity of the wires, as well as how tightly they are in the ports. To be convincing, you can push them in there more forcefully - but without fanaticism. If you have pets, they may have chewed through the wire.
I would also advise connecting the Internet cable directly to the network card of your laptop or computer. If in this case there is no Internet, then it means the problem is with the provider and you need to call their technical support. The phone number must be in the contract.
Wi-Fi network without Internet access
Right-click on it and select “Network and Sharing Center.” If it turns out that you have a problem with your laptop and the network without the Internet is only on it, then you need to check the settings of the wireless network connection. Perhaps during the process of setting up the router, you changed some settings on the laptop, or you previously set up some other network.
Personally, on my laptop with Windows 7, there are parameters by which the laptop automatically receives an IP address and DNS server from the router. Let's go in order. First, we check whether the Internet is working, otherwise you never know. To do this, simply connect the network cable directly to the computer, without a router.
If the Internet works fine, then everything is fine, let's move on. If not, then solve this problem with your provider.
USB modems from cellular operators have long ceased to be something out of the ordinary and have gained unprecedented popularity among Internet surfers due to their ease of setup and use. MTS provides users with a fairly wide range of options when purchasing such a device and concluding a contract for payment for services. However, quite often you can encounter situations when the MTS modem does not connect to the Internet, despite the fact that most of the settings are fully automated, and the user’s special participation in all processes is minimized. We’ll look into what you can do if such problems are noticed.
MTS hotline menu structure
The structure of any voice menu is based on sequential selection and making the necessary decisions to answer your question. It is clear that a pre-recorded voice will respond to the person, giving appropriate instructions. This also applies to MTS.
How to connect MTS Internet for a modem: choosing a tariff and conditions
The structure of the company's voice menu is as follows:
- “Interested in home Internet, digital, cable or satellite TV.”
- “Mobile communication and mobile Internet services from a phone, tablet, USB modem.”
- "MTS Money bank cards."
These are three main points that branch out into many other sub-points and sub-categories of actions. So, the first point, obviously, allows you to solve technical issues, cope with emerging errors, check your account balance or recover your personal account password, learn about payment methods and new offers, connect your home Internet and satellite TV.
The second section contains the following subsections: “Pay for services with a bank card, activate the “Promised Payment” or take advantage of the “Zero Opportunities”, “Protect yourself and loved ones from unwanted charges, calls and SMS”, “Learn about favorable tariffs and management. That is, everything related to Internet services for mobile phones, tablets or USB modems.
The last section makes it possible to manage the MTS Money bank card, receive a pan code or request information about the balance of funds, set up remote Internet, various SMS services and auto payment services, find out about replenishing an account or paying for services, manage additional options and change the number for "MTS Smart Money".
Important! Through any section and subsection you can have a personal conversation with the operator in order to ask him all your questions and not wait for information from the voice menu. This is convenient, but if the line is overloaded, you will have to wait until a specialist can answer.
How to connect to the Internet via an MTS USB modem?
As a rule, the user does not need to do anything special when connecting a modem to a USB port.
The modem is detected in the system as a removable disk, after which, if autorun is enabled, the installation of drivers and Connect Manager software starts. If autostart does not work, you need to go to the root of the removable disk and run the Autorun.exe file yourself. Next, you need to follow the instructions of the “Installation Wizard”, and upon completion of the process, a shortcut will appear on the “Desktop” for making an immediate connection.
How to connect to the Internet via an MTS modem? Double-click to call the connection console, after making sure that the SIM card is inserted and there is money on the balance. After registering the device on the Internet, press the connect button and wait until the connection is established. Please note that at first a message may appear in the status bar stating that the modem is not connected, but this is a temporary phenomenon. Wait a little.
Main types of errors
But let's look at situations when the MTS modem does not connect to the Internet, despite the fact that you have completed all the steps according to the instructions. Indeed, failures in the operation of such devices are observed quite often.
If connection is impossible for some reason, you will have to take several steps to eliminate them. The most common is error 619, indicating that there are not enough funds in your account.
However, you can encounter other failures, among which the most typical are the following:
- modem failure;
- missing or damaged original device drivers;
- disabled USB ports;
- conflicts with other equipment;
- overlapping frequency ranges when distributing a signal wirelessly using a router;
- blocking the connection by third-party applications;
- failures in the operating system,
- problems on the operator's side.
Method 1: Checking modem settings
To begin with, we recommend that you make sure that the modem configuration via proprietary software or operating system was performed correctly. You can do this yourself by checking the instructions from the operator, or using the guide from another of our authors by clicking on the link below.
Read more: Setting up an MTS USB modem
The MTS modem connects, but the Internet does not work. What to do first?
So, let's move on to troubleshooting possible problems. The first step is to check the operation of the device on another computer or laptop. If no failures are detected when connecting the modem, you should look for the cause in your own computer terminal. The easiest way out of this situation is to temporarily disable the built-in Windows firewall and antivirus (especially if it is some free software product like Avast). If this does not help, and the MTS modem does not connect to the Internet, move on.
Where to call
For MTS subscribers, the contact center is available by short code 0890. Dial and listen to the computer message. Press the corresponding number to switch to a live operator.
The scheme is similar with numbers of other operators and with landline phones, but the number is different. From Russia, dial 8-800-250-08-90, in roaming – +7-495-766-01-66. Calls will be free in all cases. Support is provided around the clock.
Slow and wrong
If mobile Internet starts to work poorly on your Android smartphone or tablet, use our instructions.
What to do if the modem is not detected in the system?
Let’s assume that the installer seems to have performed all the steps automatically, but the modem is still not among the devices in the “Device Manager”. To begin, expand the entire list by using the show hidden devices item. If there is a modem there and it's marked with a yellow triangle, or you see an unknown device, you'll need to update or reinstall the drivers, telling the system to either search for software on your local computer or set the source to a removable device. If this does not help, you need to go to the operator’s official website from another terminal, download the latest drivers for your modem model, and then install it yourself.
Sometimes the problem that the MTS modem does not connect to the Internet or is missing from the installed devices is solved by reconnecting to another USB port.
At the same time, in the “Device Manager” you need to check the status of the drivers of USB controllers and hosts (all without exception), and, if necessary, perform an update or rollback, depending on the current situation.
Method 2: Checking the SIM card
The next reason for problems with network access when using a modem from MTS is a disabled tariff or a blocked SIM card. Check your incoming messages to see if you have been disconnected from the tariff, and also to make sure that you have funds and traffic through the official website or proprietary application. If necessary, top up your balance and activate the tariff, then try again to connect to the network through the driver or operating system.
The modem is detected, but does not work: device diagnostics
In principle, if the modem does not connect to the Internet, but no problems have been identified with it at the operating system level, you can directly use the diagnostic tool provided for this in Windows. In the equipment properties, you need to set modem polling. After this, either a message will appear indicating that the process has started. If this does not happen, the device simply does not work. As an additional measure, you can run “Connect Manager” and see if the modem is detected in this program. If it is not there, run “ipconfig /all” (without quotes) on the command line, and once you know your address, contact technical support.
Constantly need to reboot the router
I had this on my old device from the D-Link company. At the same time, there was Internet over the wire, but there were constant disconnections with Wi-Fi. And the problem was solved by simply overloading the router. On newer models, this problem arises so severely that overloading must be done at most once every few months.
This occurs due to overheating of the Wi-Fi module. Especially when connecting a large number of devices to cheap router models. In my case, Wi-Fi began to fall off more and more often, and I simply bought a new model. If it is specifically broken, then there is no point in repairing it if you don’t understand it, and repairing it can break it even more. If you have a new Internet center, then you need to take it under warranty to the store where you bought it, but this is just a technical defect.
But there is one more point - on cheap models priced up to 3,000 rubles, this can happen with a large number of connected devices. Well, for example, through it there is a connection between two computers, a TV, plus a tablet, laptop, several network cameras.
And if everyone at the same time starts actively downloading something or watching on the Internet, then the system will not withstand it due to weak hardware and may overheat. In this case, the fault is not with the router, since it is cheap and simply not designed for such a large number of connections.
Configuring router settings
Finally, let's see what can be done to correct the situation if the MTS modem does not connect to the Internet through a router, which can be used to distribute a wireless signal.
First, in the IPv4 protocol properties for the created connection, make sure that all types of addresses are set to receive them automatically (this is a prerequisite). Secondly, go to the router’s web interface, go to additional settings and check the options in the USB application settings. They should be like this:
- APN: internet.mts.ru;
- Access number: *99# or *99***1#;
- Username: mts Password: mts.
In addition, the MTS operator must be selected in the list of mobile Internet providers, and Russia must be indicated as the region. As is already clear, if something does not correspond to the described parameters, you need to change the options, save the settings and perform a complete reboot of the router.
Note: when connecting the modem directly to the router via a USB port, it is advisable to check the operation of the port itself. If it is broken, damaged or inoperative, you can’t even dream about the operation of the modem-router combination.
What issues can be resolved
Calling the hotline is completely free. This means that you don’t have to spend money on connecting, listening to information and waiting for a connection with an operator. This applies only to subscribers. Calls to landline service numbers of the contact center from phones of other mobile operators (for example, Megafon, Beeline and Tele2) and from local numbers are charged in accordance with the conditions of the telecom operators used.
Connecting to the Super MTS tariff: amount of Internet traffic
You can solve the following questions by calling:
- Problems with voicemail and other options.
- Consultation on current tariffs and the current connected package.
- Details about special offers, bonuses and promotions that the operator organizes for its old or active clients.
- Please activate/deactivate certain services and additional options.
- Problems with your internet connection or equipment.
- Setting up mobile and home Internet.
- Please send automatic parameters for access or communicate them personally.
Important! If a person is a subscriber of this company, then it is best to add the contact center number to the list of your contacts. No one knows when help will be needed again, and if the number is at hand, then all issues can be resolved much faster.
