Quite often, inexperienced iPhone users (as well as other smartphones) are faced with the problem of receiving incoming calls. More precisely, other devices simply cannot reach the subscriber, and this can happen for a number of reasons, which complicates the diagnosis.
In this manual, we will list the most common situations that lead to blocking of incoming calls on the iPhone, as well as ways to resolve them.
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They can’t get through to you – Do Not Disturb and Airplane Mode are turned on
Perhaps the most common case is that the user raises the “curtain” of the Control Center and accidentally activates “Airplane mode” (the button with the image of an airplane) or “Do not disturb” (the button with the image of a crescent), after which it becomes impossible to reach the subscriber.
- If you call a contact who has Airplane Mode activated, the handset will tell you that “the subscriber’s device is turned off or is out of network coverage .
- If you call a contact who has Do Not Disturb mode activated, then no matter how many times you call, the handset will always be busy (details).
The activation of these modes will be indicated by the corresponding icon in the desktop status bar, and you can disable them in the same Control Center or in the main settings menu. Also note that Do Not Disturb mode may turn on automatically at certain times of the day if such a condition is specified in its settings.
The mechanism of how the Do Not Disturb function works is described in more detail in this article.
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Update WhatsApp.
As mentioned earlier, the problem may be due to a bug in the WhatsApp application. Update WhatsApp on your iPhone to the latest version and check if the problem persists. Update WhatsApp from your device's App Store and click the Update WhatsApp button below.
Update WhatsApp
If you are still experiencing this issue on the latest version of WhatsApp on your device, it is surely a result of some configuration glitches on your iPhone or in the app. Proceed to the following solutions to fix this.
They can't reach you (or you) - TTY or virtual TTY mode is on
Sometimes, when exploring the capabilities of a smartphone, a novice user resembles a puppy in a new apartment - he tries out all the possible functions, options and modes that he finds in the settings. The result is usually unpleasant, but easily reversible consequences. For example, you won't be able to get through on your iPhone if you enable the TTY feature (designed for people with hearing loss or hearing loss) in Settings → Accessibility → TTY. The activation of this feature will also be indicated by an icon at the top of the home screen.
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Re-enable WhatsApp notifications.
This issue can be resolved by re-running WhatsApp notifications on your iPhone. Let's see how to do this.
Step 1: Launch the iPhone Settings menu, scroll down and select WhatsApp.
Step 2: Select Notifications.
Step 3: Disable Allow notifications.
This will turn off all notifications for WhatsApp. Wait a few seconds or a minute and turn WhatsApp notifications back on.
Step 4: Enable this option again.
Step 5: Next, make sure the three alert styles (lock screen, notification center, banners) are checked and enabled.
And most importantly, you should also make sure that the sounds are turned on.
They can’t get through to you (or you) - check the “Black List”
In the case when only one or several subscribers cannot reach you, especially if it is an ex-boyfriend or an annoying work colleague, then it would not be superfluous to check the list of blocked contacts.
To remove a person from the “black list”, go to the “Settings → Phone → Blocked contacts” menu, swipe left on the contact you want to amnesty, and click “Unblock”.
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iPhone drops calls, how to fix it
Dropped calls are nothing new, but iOS 13 introduced a bug that made the situation much worse. Here's how to fix your iPhone from dropping calls (or at least dropping them that often).
Reasons for dropped calls on iPhone
Calls are dropped for several reasons, many of which are often beyond your control, including:
– Out of range:
If you move out of range of the towers, your call may be dropped during a “transfer” from one tower to another.
– Poor reception area:
the call may be dropped if you enter an area without reception.
– Antenna damage:
If your phone's internal antenna is damaged, you may experience dropped calls.
– Software problem:
Faulty software and/or glitches may cause calls to fail.
How to fix an iPhone that is dropping calls
Tower-related hardware issues are out of your control, but you can reduce the chance of dropped calls by making sure your phone is in working order.
Keeping the latest updates and turning off potentially problematic settings helps reduce the number of missed calls. Take the time to familiarize yourself with your phone and carrier settings in the following steps so you can better determine why your calls are being dropped.
1. Make sure your iPhone is updated
.
Since iOS 13
, Apple has released several updates to address unexpected glitches.
To make sure your phone is up to date, go to Settings
>
Software Update
. If an update is available, you will be prompted to install it. You can even update iOS wirelessly.
To avoid this happening in the future, turn on automatic updates to automatically keep your phone up to date.
2. Disable silence from unknown callers.
iOS 13 has a new feature that allows you to mute calls from numbers that show up as "
Unknown
", which helps eliminate a huge amount of spam. However, a small group of users have found that disabling this feature seems to help with dropped calls.
This fix may not work for everyone, but until the cause of the dropped calls is known, it's worth a try. To disable this feature, go to Settings
»> «
Phone
»\u003e “
Silence of unknown callers
” and turn off the slider.
3. Update your carrier settings.
Besides operating system and firmware issues, call quality and consistency largely depend on the service provider. If your carrier has released new settings that you haven't downloaded, you may experience more dropped calls than usual.
Please note that operator settings are usually automatically updated and do not require user input; However, it's worth checking to be sure. Select Settings
">"
Basic
">"
About the program
". If an update is available, you will be prompted to download it.
4. Reset iPhone Network Settings
. Your network settings store all your preferences for Wi-Fi, cellular, and other network types. By resetting them completely, you can remove glitches and errors that could lead to missed calls. This is one of the most recommended steps to troubleshoot any type of problem. Just remember that you will need to reconnect your devices to Wi-Fi once you do this.
5. Disable forwarding
. Call forwarding is a feature that many people use, especially if they have multiple lines from which they receive calls. However, some users have found that call forwarding can make the dropped call problem worse. If you use forwarding, try disabling this feature and see if it reduces the number of missed calls.
Some networks may not display the call forwarding option. Go to Settings
»> “
Cellular Communications
”> “
Operator Services
” to see a list of numbers that you need to dial to activate these services.
6. Changing network ranges
. If missed calls are a result of poor network quality, you may be able to resolve the issue by switching to a different network band. The options you have will depend on your carrier and your location, but in general you can choose from the following options:
Switching bands can give you a stronger connection and help you maintain a connection during a phone call. To see what options you have, go to Settings
» > “
Cellular
” > “
Cellular Settings
” > “
Voice and Data
” and select one of the available options that is suitable for your network.
Source
Number identification
In the settings of the standard “dialer” application on the iPhone, there is also an option “Display number”, when deactivated you can make calls anonymously. However, such secrecy often has a downside - the operator or network settings of other subscribers may prevent them from calling your iPhone.
At the same time, many users complain that the “Show number” option turns off spontaneously after rebooting the iPhone. To make sure that it is active, you should find the corresponding item in the “Settings → Phone” menu.
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Unsuitable accessories
Sometimes phone calls can be reset due to non-original accompanying protective accessories that cover the front side of the phone along with the microphone and panel. If the owner of the gadget used third-party products (especially Chinese), then the accessories may block the proximity sensor. When the sensor is locked, the phone will not dim the screen during a conversation. Therefore, a conversation can be interrupted by accidentally pressing a button with your cheek or ear.
The film on the screen may be thick, so the sensor will not be able to function correctly. When purchasing third-party accessories, it is recommended to make a test call. In this case, you need to check whether the display goes out during a call. If not, then the device needs to be replaced.
Tweaks, bugs, crashes
Naturally, there are a whole host of very rare, but still probable reasons for blocking incoming calls. These could be incorrectly configured jailbreak tweaks, errors in the test version of the operating system, third-party plugins with user-signed certificates, etc.
If you cannot determine the exact cause, you should reset your network settings, perform a hard reset, or reinstall (restore) iOS, using our detailed guides if necessary.
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Types of problems and their causes
Incorrect handling of calls may manifest itself in one of the following ways:
- The notification about a new call does not appear on the screen, and after the call ends, the “Missed” icon appears in the notification center. The cause of this type of error is that the voicemail function is not configured correctly. The phone automatically redirects any signal to it, so you learn about the presence of an incoming call after it is reset;
- There is no ringing or vibration during a call, but a call notification is displayed on the screen. In this case, you should check the operation of the speakers and, if necessary, replace them with new ones;
- There is no connection on the phone, even if the SIM card is inserted into the phone. The cause of the malfunction is the incorrect placement of the card in the tray or a hardware failure of the communication module.
Problems with SIM card and operator settings
They can’t get through to you even after completely flashing the iPhone through recovery. In this case, you need to make sure that there are no problems with the SIM card itself (the easiest way to do this is by installing it in another phone), and also contact the operator that provides mobile communication services.
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Can't call on iPhone
Recently, an acquaintance turned to me for help, complaining that no one could get through to him the first time, but only the second. He said that he had already rebooted his iPhone SE several times, installed all the latest updates and even got a new SIM card from the operator because he thought the problem was with the old one. Needless to say, neither the first, nor the second, nor the third corrected the situation. Moreover, no matter what SIM card he inserted into the tray, calls invariably went through only the second time, and the caller received a notification that the called subscriber was busy.
