How to recover your Yandex mail password; recover your mail password on Yandex; Email

Password recovery in Yandex mail is one of the popular topics among users using this service. This is usually due to the fact that after authorization, access to mail is always open, and during this time you can easily forget the password for your profile.

In such cases, additional options provided by the Yandex service are used. This is recovery using a password, a secret question and, as a last resort, password recovery using an individual request. Today we will look at all these cases in more detail and in the process we will figure out how to recover a password in Yandex mail.

How to recover a password in Yandex.Mail

Switching between boxes

If you use several mailboxes on Yandex, you can switch between them without entering your username and password:

You can choose an account in Mail, Passport and other Yandex services that support this feature. The selected account is considered the main one: with it you will be authorized on services that do not yet support switching.

You can add a maximum of 15 accounts to the list. To remove an account from the list, switch to it and in the account menu in the upper right corner, click Exit Yandex services. The current account will disappear from the list and you will automatically switch to the next one.

To remove multiple accounts from the list:

Click Add User.
Click the icon in the top left corner
Click the icon to the right of the account you want to remove.
In the menu that appears, click Sign out and remove from list.

By phone number

It’s worth noting right away that you can recover a password using a phone number only if a number is linked to your email.

Otherwise, you will be prompted to restore using a request or security question. We'll talk about these cases a little later, but now let's look at how recovery occurs using a phone.

On the computer

Restoring access in the desktop version of Yandex mail:

Open the page https://mail.yandex.ru/ in the browser, enter your login and click on the “ Login ” button.

Next, select “ Recover Password ”.

Enter the captcha to complete identification. After this, click on the “ Continue ” button.

As a result, enter your phone number and click on the “ Get code ” button.

Next, enter the code that came to your phone and click on the “ Confirm ” button.

Next

Ready! The password in your account has now been restored.

On the phone

Restoring access to your Yandex mail account in the mobile application:

Launch Yandex mail on your phone, enter your login and click “ Next ”.

In the window that appears, click on the “ I don’t remember my password ” button.

Next, enter the captcha and click on the “ Continue ” button.

Enter your phone number and click on the “ Get code ” button.

Next, enter the code that came to your phone and click “ Confirm ”.

Next

After this, the password will be changed to the one you specified.

If you have forgotten your login (mailbox address)

Login is a unique address in Yandex to which you receive letters. You must know it to log into your mail, because it is by this that the system recognizes the user. It is indicated before the @ sign in the email address.

The login may consist of letters and numbers, and may contain intermediate characters, for example, a dot or an underscore. To log in, it is important to enter all the characters correctly, because if you make an error, the system will not recognize you and will not let you into your personal account.

For example, an email address, and when you log in, the user types petrov.ivan36. There is only one character missing (a hyphen), but the system still won’t let it through.

How to find out your login. If you don’t remember your exact login, you can try to look it up in your browser - the program with which you use the Internet.

To do this, go to mail.yandex.ru. Left-click in the “Enter login, email or phone” field. If you're lucky, a window will appear with the names you used to log in.

Another simple way to find out your login is to ask the person with whom you were corresponding. Ask him to find an email he received from you or sent to you (in the Sent folder). If you open the email, your email address will be written at the top.

On a note. When you try to log in, a message may appear that there is no such account. Don’t be alarmed: the system did not delete the mailbox, it simply could not recognize you and offers to register a new address.

You may have missed a period or intermediate character while entering. Or you entered the wrong letter/number. Try other spellings.

On a secret question

This method is only suitable if your phone is not linked to your account. Otherwise, the system will offer to recover your password via phone or a recovery request.

On the computer

Recovering the password for the secret question:

Open Yandex mail in the browser and enter your login, then click on the “ Login ” button.

Next, click on the “ I don’t remember my password ” button.

In the form that appears, enter the captcha and click on the “ Continue ” button.

Afterwards we are asked to answer the security question that was asked during registration. We answer it and click “ Continue ”.

If the secret question was entered correctly, then all we have to do is come up with a new password and click on the “ Continue ” button.

Mail access is now restored, congratulations!

On the phone

Recovering your password in Yandex mail on your phone:

We launch the official mobile application on the phone, enter your login and click on the “ Next ” button.

Next, tap on “ I don’t remember my password .”

Next, enter the captcha and click on the “ Continue ” button.

As a result, enter the security question and click “ Continue ”.

Finally, enter a new password and tap on the “ Continue ” button.

Ready! The email password has now been restored.

Go to your mailbox

You can access your mailbox from any device connected to the Internet. To do this, type mail.yandex.kz in the address bar of your browser, enter your Yandex username and password and click the Login button. If you use two-factor authentication, you need a one-time password generated by the Yandex.Key application for authorization.

Advice. To have quick access to Yandex.Mail, add the Mail page to your bookmarks or make it the starting page in your browser. You can also make sure that when you click on an email address on any website, a page for a new letter opens in Yandex.Mail - to do this, configure the processing of mailto links. Note. If you access the Internet from someone else's device and do not want the browser to remember your login and password, use incognito mode in the browser.

If you want to log in using your profile on a social network (for example, Facebook), you must provide Yandex with access to your personal data.

Note. Yandex requires access to your social network profile in order to connect it to your mail. Yandex will not perform any actions with your profile without your knowledge.

For more details, see the section Login to Yandex.

Without phone number and security question

If for some reason you are unable to restore access to your account via a phone number or security question, then in such cases all that remains is to submit a request for restoration. You can do this as follows:

At the point where you need to enter a mobile phone number or security question, click on the button “ Can’t recover? " You can see how to open this page in any previous section.

As a result, we will be redirected to a page where we need to fill out the form in detail. After filling it completely, click on the “ Next ” button.

Thus, an application form will be sent, notification of which will be sent to the specified email.

We hope that our article was useful to you and now you know how to recover your password in Yandex mail. Good luck!

If Yandex responded “An account with this login does not exist”

Probably, in this case, they simply forgot their Yandex mail login and entered the wrong login.

In this case, there are three ways:

If you were recently able to log into Yandex.Mail from this computer, you can try using the “Restore Access” page. In this case, under the field for entering a login or email address, Yandex will try to suggest a login - the login from which you recently accessed the mail.
You can contact your friends or acquaintances and ask them for your email address. The first part of the address - up to the @yandex.ru sign - will be the login.
Well, for those who are prudent - those who have registered their mobile phone in Yandex services - you can restore mail by phone number: the phone number registered on Yandex can be used as a login along with the main one (if in the settings for this number “use the phone number as a login” switch was set to "on").

Recovering the password from Yandex Mail

You may conveniently forget your Yandex Mail password, especially if you previously used the auto-fill function in your web browser. Without a password, you will not be able to enter your email inbox or the mailboxes associated with it, nor will you be able to see new emails. The password recovery function, which is provided in all email services by default, can correct the situation.

How to recover your Yandex Mail password
Option 1: Security question
Option 2: By phone number
Option 3: Fill out the restoration form

A quick way to restore access

Before considering the options offered to users by the developers of Yandex services, it is worth special mentioning the easiest and fastest way to recover a password. Many browsers have an autocomplete feature that allows you to fill out all fields without manual input. To do this, you need to click several times on the column where the login is entered, and the computer will offer the available options.

If the function has been disabled, you will have to turn to the resources offered by the developers of the Yandex mail service.

Yandex.Mail password recovery

Password reset
If you don’t have access to your phone or don’t remember the answer to your security question...
If you forgot your login...
Video on the topic

Unfortunately, Yandex mail users sometimes lose access to their account. This trouble occurs for various reasons: they forget their password, the answer to a security question, their e-mail address (their login) or cannot use the phone number attached to their profile.

This article is designed to help you quickly solve all these problems - restore access to Yandex mail.

I can't log into my email

Select the problem you are encountering:

I don’t remember my password I don’t remember my login or email address I don’t remember the answer to the security question I remember my login and password, but I can’t log into my mailbox I can’t log into my mail because my mailbox is frozen/archived The Mail page won’t load Other problems logging into Yandex

Read about how to restore access in the Yandex.Passport Help.

My email is QIP, TUT.BY, e1.ru, e-mail.ru

If you have a QIP email, unfortunately, you will not be able to recover your password. Yandex.Mail does not have the data necessary to recover the password for the mailbox in QIP Mail.

If you have mail TUT.BY, e1.ru, e-mail.ru, you can recover the password from your mailbox only in your personal account: personal account tut.by, personal account e1.ru, personal account e-mail.ru.

The advice in Yandex.Passport Help can help you.

Yandex freezes and archives a mailbox if it has not been used for more than 24 months. What to do if this happens is described in the section Freezing and archiving inactive mailboxes. Sometimes when working with Mail, the page does not load and you see error messages:

"An error has occurred".
"Try refreshing your browser tab or try again in a few minutes."
"Please wait…".
"The page takes a long time to load."
“Try refreshing the page or use the light version of Mail.”

Most often this happens for the following reasons:

Extensions block Yandex.Mail

Mail may not work correctly due to browser add-ons and extensions. To check this, temporarily disable them. If Mail is not working properly due to an ad blocker or antivirus extension, add the Mail page to the exceptions for that extension. For more information, see the sections Configure ad blockers, Configure exclusions for sites.

You are using an outdated browser

An outdated browser may not support the technologies used to load pages quickly and easily. Install the latest version of your browser.

Internet speed has decreased

Close all browser tabs except Mail. Disable applications that use the Internet and reload the page.

There is a problem with the network connection

To check this, go to Mail via the mobile Internet. If errors do not occur, contact your provider's support. If you use work email, report the problem to your system administrator.

The wrong compatibility mode is selected in Internet Explorer 8 and higher

If you are using compatibility mode for an older version of Internet Explorer 8 or later, this may result in errors.

Set the Browser Mode and Document Mode options according to your browser version.

Press F12 or select Developer Tools from the menu.
Click the icon and select a value according to your browser version. Note: If you are using Internet Explorer 11 or higher, select Edge.

The advice in Yandex.Passport Help can help you.

Problem: I can’t log into the Yandex.Mail @yandex.ru system. What to do? How to recover email?

First of all, check that the login and password are entered correctly. Make sure that the “CapsLock” key has not been pressed (the “CapsLock” state is indicated by a glowing indicator on the keyboard), the correct keyboard layout is selected (English - “Yandex”), while users of programs that automatically select the layout based on the entered text (such as Punto Switcher) you need to make sure that the selected layout has not suddenly changed. Perhaps checking that your login and password are entered correctly will solve the problem.

Of course, you can always contact Yandex technical support - https://feedback2.yandex.ru/mail/. But this is a relatively long way. And before contacting technical support, you should try to restore your mailbox yourself.

Password reset

If you have forgotten your account login key, do the following:

1. In the form for authorization in mail (on yandex.ru), click the “question mark” icon in the “Password” field.

2. Enter your email login. In the lower field, enter the verification code (the word shown in the picture) and click “Next”.

3. Enter the mobile number in international format that is specified in your account. Click "Get Code".

4. To activate the restoration of access to your profile, enter the verification code from the received SMS. Click "Confirm".

5. Create a new, complex password. It must be at least 10 characters long and consist of special characters, numbers and English letters. Then enter it 2 times and click “Next”.

6. After completing the reset procedure, to go to your profile, click on the “Return…” button on the page that opens.

Yandex asks you to enter characters from the image

If Yandex asks you to enter characters from the picture when logging into your account, this means that your IP address has recently entered the wrong password too often.

This may happen because:

You have entered your Yandex login or password incorrectly several times in a row.

Other users of your local network (work or home) have entered their login and password incorrectly several times in a row. To resolve this issue, contact your network administrator.

You specified an incorrect login or password in your email program (Outlook, Thunderbird, Mail, Opera email client, etc.).

Your computer is infected with a virus that is trying to guess the password to your Yandex account. We recommend that you check your computer for viruses with free online antivirus software. Many antivirus manufacturers offer free versions of their programs.

If you don’t have access to your phone or don’t remember the answer to your security question...

1. To reset your password without verification data, follow steps No. 1 and No. 2 of the previous instructions.

2. On the “Restoring access…” page, click the link “Can’t restore?”.

3. Submit a request to technical support to restore access:

enter your other valid e-mail for feedback;
enter your first and last name, date of birth (the data must be the same as in your account);
try to remember the password - old or partially current (some sequence of characters from it);
indicate the date of the last successful authorization in your profile;
Click “Next”.

4. Wait for a response from technical support. To complete the restoration, follow the service instructions received (you will need your photo and a copy of your passport or other identity document).

Contacting support

When restoring, you may encounter a situation in which the user cannot remember contact information or the answer to a question. Even in such a case, Yandex has a way out:

1. After entering your login, on the next page, click on the link “Can’t restore?”.

2. Fill out the form with real information about yourself and contact information for feedback. The service administration must make sure that the account really belongs to you.

3. After reviewing the application, a response with a decision will be sent to your contact email. If all the data was entered correctly, Yandex employees will find a way to return access to the owner.

If you forgot your login...

You can find out your email address in different ways, depending on the available data:

By Yandex.Money account number

1. Open in your browser - https://money.yandex.ru/feedback/.

2. Complete the application. In the “What happened” field, write that you cannot remember your login.

3. In the “Wallet number” field, enter your account number in the Yandex payment system. Enter the address of your other mailbox.

4. Click "Submit".

5. If the profile is successfully identified, the service will send you a login to the specified e-mail.

By ID Metrica.Yandex

If you are the owner of a website and use a Yandex visit counter on it: 1. Go to the page - https://yandex.ru/support/metrika/troubleshooting/login-access.xml.

2. Provide your name and email for feedback.

3. Indicate the meter number (ID can be viewed in the script on the website) or the address of the site where the meter is installed.

4. In the “Message” field you can place additional information related to login recovery.

5. Click "Submit". After some time, you will receive a message with your login by email.

By advertising campaign number

If you used the services of the Yandex.Direct service and remember the ID of the created campaign:

1. On the page https://yandex.ru/support/direct/troubleshooting/access_forget.xml, open the spoiler “Fill out the form” by clicking the mouse.

2. In the form for submitting an application, please provide your name, e-mail (for contact) and campaign or advertisement number.

3. Click “Submit”.

4. Wait for a message from Yandex.

Good luck restoring access to Yandex mail!

Cookie settings

Another reason for failure to log in may be incorrect settings (or disabling) of the so-called “cookies” - data that the browser saves on the user’s computer when visiting sites. In particular, the browser can save passwords to sites, including the Yandex site.

To work correctly with Yandex services, cookies must be enabled. But storing cookies is often prohibited for security reasons (malicious sites can record their information in cookies). In this case, you should add the Yandex website to the list of exceptions in the cookie settings. Setting cookies in different browsers is similar, but the details may vary. How exactly you need to configure cookies for a specific browser is described in detail on the page https://help.yandex.ru/common/browsers-settings/browsers-cookies.xml.

If cookies are allowed (for all sites, or at least for Yandex), you may need to clear the cookies to remove incorrect data from them. This is also done in the browser settings.