Let's look at the reasons why SMS messages do not arrive on Tele2. Tele2 personal account SMS does not arrive

Reasons why Tele2 personal account does not work

There are many objective reasons when it is not possible to log into an operator’s account. Each of them should be dealt with separately.

Writes authorization denied

If the system does not respond when you try to open your account from a tablet, computer, or mobile device, the reason may lie in:

1. Long-term downtime of rooms. It could not be used by the subscriber for a long time, after which it was automatically deactivated.
2. Blocking a subscriber. The reason may be different - lack of activity, fraudulent activities, expiration of the contract, etc.
3. Incorrect username and password. To avoid mistakes, you should carefully enter characters, check the layout language and enable/disable special registers, including capital letters, symbols, etc.
4. Lack of registration of the number on the network. To solve this problem, it is enough to go through the authorization and identification process.

To find out why your Tele2 personal account is not working, you can contact representatives of the operator to clarify the circumstances and make a decision.

SMS sending is blocked for you

If it is not possible to send messages via your personal phone, you should look for the cause of the problem. The problem may lie in:

• Incorrectly entered operator center number. To deal with the situation, you need to dial the number 8-950-8090000, and then enter the correct number in the SMS parameters.
• Incorrect network settings. To assess the situation, you should go to the GSM parameters and check the functionality.
• Faulty phone or defective SIM card. If the memory of the device you are using is full or the SIM card is not functioning, then the messages will not go anywhere. If the reason is in the gadget, you should clear the memory or take the phone to a service center. In the second case, you need to visit the nearest operator center to obtain a new card.

SMS does not arrive

If you cannot receive a sent message from your computer, phone, or tablet, you should check:

1. Device serviceability. To do this, you can insert any other card to which the message was sent.
2. Signal strength. If a subscriber is not in the network coverage area, it will be difficult for him to receive letters, connect to the Internet or make calls.
3. The serviceability of the SIM card, its identification.

Writes the wrong phone number

The lack of letters from a tablet, other gadget, or messages can be directly related to a blocked card. The reason should be found out from the operator by calling 611. After the call, the representative will ask some questions, and then look at the information on the account and make it clear why it is not possible to log into the LAN or verify the phone number.

If necessary, you can request account movements for the last 6 months from the operator.

I can't send SMS

Many people have had this problem. This is often due to phone settings and options. However, third-party failures cannot be ruled out.

The Tele2 SMS center number is entered incorrectly in your phone.

When a subscriber says: “I can’t send SMS from a Tele2 phone,” this often means that the operator’s SMS center is indicated incorrectly. Depending on the model and operating system, the settings sections differ slightly, but it is always related to messages.

• How to block a subscriber on Tele2: detailed instructions

Even if the number is registered correctly, rewriting it can solve the problem. It must be registered using the +7 code assigned for Russia. After the update, the phone should be rebooted.

Additional settings for sending messages are not set correctly on your phone

An error occurs when sending SMS Tele2 during a failure and some additional settings. They must be displayed properly:

I can’t log into my Tele2 personal account

The account allows you to perform various actions with the account, but it is not always available. There can be a lot of reasons for this.

from computer

Often the operator receives complaints of the following nature from the client: “I can’t log into my Tele2 personal account.” If the login is via a computer or laptop, the reason may lie in:

• Poor signal quality.
• No network connection.
• Incorrectly entered login and password.
• Incorrectly entered data.

from tablet

Frequent reasons for failure of the operator portal may be:

1. Faulty SIM card.
2. There is a problem with the device.
3. Lack of network - interference from the operator.

from your phone

The refusal may be due to:

• How to call Tele2 and contact support by phone, online or through social networks

• Damage to the gadget or card reader slot.
• Blocking the number.
• Lack of network or poor connection.

Problems with your phone or computer

First of all, you can suspect technical problems on the part of the company. Tele2, like any other operator, carries out work on the server and updates accounts. In this regard, personal accounts may be unavailable for some time.

If such factors are excluded, then when working with a PC or laptop, the reasons may be:

• low signal quality;
• lack of Internet connection;
• incorrect entry of password or login.

If a subscriber tries to log into the account from a tablet, but fails, you should suspect a faulty SIM card. In the situation with smartphones, the error is most often caused by a malfunction of the gadget or a malfunction of the card slot. With this in mind, it is necessary to take into account the characteristics of the specific device from which the Tele2 subscriber is trying to visit the personal account.

SIM card damage or number expiration

If SMS messages do not arrive because the number has expired or the SIM card has been damaged, you need to replace it with a working version:

1. to replace a damaged SIM card or a smaller card, you need to contact the operator’s office;
2. When applying for a replacement card, you must provide identification documents ;
3. When changing a number, a one-time payment of 50 rubles is made. (the same for all tariff plans), which is credited to the subscriber’s account after the duplicate is activated;
4. funds from the main and bonus accounts , the current tariff plan and the activated package of services are transferred to the new SIM card;
5. another number can be ordered on the website; at the client’s request, the courier will deliver it to his home address; the starter package is handed over upon presentation of identification documents; You can pay for the service in cash after delivery.

Sometimes it is not possible to personally visit the office to get a duplicate. In this case, you can issue a power of attorney for another person indicating your passport details. The authorized person, presenting his passport and power of attorney, leaves an application, pays for the service and then picks up a new SIM card.

Getting a number for your home region

If you have entered an incorrect set of numbers and you need to find out the correct set, we will take the following steps:

1. Go to the Tele2 operator page and find out the information we need
2. The required set of numbers can be found in the customer directory that was issued to you when you issued a SIM card.
3. The surest way is to contact the operator using the short number 611

True, in almost all cases, this problem appears in old phones in which the SIM card has often been changed. The smartphone simply gets confused in the settings left over from the old cards when using a new one. Therefore, if you are the owner of a new phone that does not yet have any SIM cards, you have nothing to worry about, most likely this fate will not affect you. If something like this happens, you can be sure that the issue is not at all with the SMS center.

Method 1: Android system crash

So, let's start, probably, from the very beginning and with the simplest methods. Swipe from the top to open the secondary top menu, where all the buttons are. Try turning on airplane mode by clicking on the airplane icon. At this moment, the smartphone will disconnect from the mobile operator’s network. Do not turn off this mode immediately, wait a couple of minutes.

If this does not help, try turning off mobile Internet, Wi-Fi, and Bluetooth. This is necessary in order to remove unnecessary frequencies that may clog the radio channel. The last thing we can do is to restart the phone by holding the side “Power” button.

NOTE! If you have Do Not Disturb turned on, try turning that off too.

Possible reasons

Sometimes you can hear complaints from Tele2 users that they cannot send a text message to another subscriber, or an SMS has been sent but does not reach the recipient. What should you do if you don’t receive SMS messages on your Tele2 phone, but they do through the Android app? Problems with sending or receiving SMS on a mobile phone are in most cases associated with the following:

It happens that the cause of problems with receiving/sending text messages may lie in problems with a smartphone with the Android operating system. Sometimes the memory is simply full and you need to delete unnecessary messages from the storage on the SIM card or the device’s internal memory.

• We order call and SMS details from the Tele2 operator. Is it possible to read tele2 SMS through your personal account?

To eliminate “telephone” malfunctions, you can move the SIM card to another mobile device and try to send a message from it. If the sending occurred normally, then the problem is not related to the telecom operator Tele2.

Black list

Previously, we discussed blocking using telephone means - but you can block subscribers using a special one from the Tele2 operator. It would be a good idea to make sure that there are no specific users on the blacklist!

• Open your Tele2 personal account and go to the list of connected services;

• Check if there is a “Black List”;
• Or enter *220# to check the option status.

Found that the service has been activated? It's worth checking which phones you've blacklisted! Perhaps this is where the answer to the question of why SMS does not arrive on the Tele2 phone lies.

If necessary, remove phones from the blacklist and wait for a positive result - now you will receive all messages. Note! As part of the option, you can receive data about which of the blacklist subscribers called you, but you will not receive information about incoming SMS!

Shall we continue? You need to figure out other reasons for the problem and understand what to do if you don’t receive SMS messages on Tele2.

SMS are not sent

There may be several reasons for problems with sending SMS messages. The operator center number may be entered incorrectly. 8-950-8090000 will help you figure this out . You will need to enter the required numbers in SMS settings.

The problem may also lie in the network settings. Then you need to go to the GSM settings to make sure they work correctly.

It is possible that the problem is in the SIM card itself. It may be either broken or overfilled. The memory may also be full on the mobile phone itself or another gadget. If you cannot fix the problem yourself, go to a specialist.

Third Party Applications

Sometimes difficulties come with installing a third-party application that blocks the service. What to do, how to figure out the problem program?

• If the problems started recently, remember what applications you downloaded from the store;
• Consistently remove them from your phone and check their functionality.

Another possible reason is that a virus has entered your smartphone along with the program. It would be a good idea to scan your device with an antivirus. This procedure should be repeated constantly!

Important! The problem may occur when a Tele2 number is blocked. If you haven’t topped up your balance for a long time and have gone into a deep minus, the SIM card is temporarily “frozen”. Until you top up your account, you won’t see your inbox – so it’s worth checking your balance before you begin the manipulations described above!

What to do if SMS messages do not arrive on Tele2

Text messages may not be received or sent from a subscriber's mobile phone for several common reasons:

1. The operator's network signal level is too low and unstable, or is completely absent (it is recommended to restart the phone).
2. The user's balance is zero or has reached the maximum negative limit for the service to work correctly (it is recommended to top up the balance).
3. The subscriber's SIM card has expired, and the use of basic services is unavailable (it is recommended to replace or purchase a new starter package from the operator).
4. The SMS service gateway settings are incorrect or incorrect in the subscriber's device (it is recommended to enter the correct parameters).
5. The subscriber's SIM card is damaged (it needs to be replaced with a working duplicate).

Why does the verification code from Instagram arrive?

Instagram usually requires a special code to link your phone number or to verify your account, as well as to restore access to the latter.

If the SMS does not arrive, you should follow the steps described above or use an additional communication channel - email. The email must be previously linked to the account. It will also be possible to restore access if the user has previously linked his Facebook account to Instagram. The general recommendations remain the same - check the operation of the mobile device and resume attempts to send messages with access to the phone.

Difficulties with a smartphone

Finally, we’ll tell you why SMS do not arrive on your phone on Tele2 due to technical problems. A failure can occur deep in the device parameters, which is why SMS messages do not arrive - you will not be able to cope with the situation on your own.

First, test the operation of the SIM card by placing it in another device. If everything is in order and SMS are received, the device needs to be taken in for repair.

We taught you what to do if Tele2 SMS messages do not arrive on your phone! You are armed with knowledge that will help you get out of a difficult situation! In a few minutes, you will regain the ability to receive SMS messages and will be able to communicate as before.

Memory full

Often this factor is not even remembered - meanwhile, this is one of the most common reasons why SMS messages do not arrive on Tele2. The situation can be corrected so easily that even a child can do it! You need to do the following:

• Open “Messages” by clicking on the corresponding icon;
• Mark messages that are no longer needed;
• Click on the delete icon (usually marked with a trash can icon);

• Confirm the action.

Within a few minutes, previously undelivered SMS messages will be sent to your smartphone. This is only the first reason why SMS messages do not reach Tele2 - there are others, which we will discuss below.

Can't log in?

Are your attempts to log into your personal account from any gadget unsuccessful? Let's figure it out. If the fact is that you have not used the number for a long time, it may have been deactivated.

Also, the number could have been blocked either by scammers or due to the expiration of the contract. It is possible that you are entering the wrong username or password. In this case, check, for example, the keyboard language before clicking the enter button.

Also, the number may simply not be registered. To do this, go through authorization and identification again.

We remind you that if you encounter any problems with logging into your personal account, you can contact a Tele2 technical support consultant.

Setting up an SMS center and restoring sms settings

Any device has an individual set of numbers for the SMS center, through which messages are exchanged; it is stored on the SIM card. If your settings for this service are lost, you need to do the following:

• Go to phone settings
• Select the SMS center subsection
• Check the digits of the operator's number. You can receive them on the operator’s portal, or by calling the short number 0611
• Here you need to leave “Standard text SMS” selected.
• Select the GSM item from the list
• At the end you need to save and reboot the device

The above steps will most likely correct the SMS settings.

Method 3: Reset communication settings

If the previous method did not work, then you can try resetting some settings of your smartphone. Find the "System" section in settings and go to reset.

We have three reset options (look at the picture below). We perform the first one first - it will additionally reset the settings that work with SMS and request them again from the mobile operator. If this does not help, then reset the programs. We will not do a full “Reset” yet.

What is an SMS center and what is it used for?

In the settings of each device, an individual set of numbers is included, which serves as a kind of gateway through which text messages are exchanged. Each mobile service provider in Russia has a similar number; moreover, different sets are assigned to the operator in different regions.

If it is not possible to send an SMS message from your device, you should first check two factors:

1. Mobile account
2. The correctness of the SMS center number of the service provider

In addition, every Tele2 subscriber should know that on the official page there is an opportunity to send completely free SMS messages. Also, you need to take into account the fact that if there is a problem with the Tele2 SMS center, you cannot send text messages, but you can receive them.

To view your number or rewrite it, you should go to the settings of your smartphone in the messages tab, there you will find the SMS center settings. You can always change this set of numbers yourself.

In addition, you need to pay attention to the “Connection Type” section, check that it is correct. Please note that it is not a fact that this section will be specifically on your smartphone. If it is still present, check, the following should be entered there: standard, text, SMS, etc. Also, you should check how the information transmission channel is configured; its value should be GSM.

For example, if you live in the Moscow region (the corresponding set of numbers for the SMS center is 79043390000). If you have other numbers indicated, you must enter the correct number. If you do not live in the Moscow region, you should look at the required set on the official Tele2 page.

Method 8: Cleaning the system

If your internal memory is completely full, then SMS messages will arrive, but there will be nowhere to write them down. In this case, I advise you to delete unnecessary SMS, photos, pictures, as well as other unnecessary files that are stored on the phone. If your phone is completely full, you can try using CCleaner. It will remove unnecessary cache and system junk that is stored by the Android system and other installed programs.

and message blocking

Many smartphones allow you to block unwanted SMS. Sometimes other senders may be included in the list of blocked numbers. You can check the presence of an active filter by going to “Messages” and calling up the settings. In them you need to find an additional option responsible for filtering SMS. It may be called differently on different devices: “Blocked”, “Filter”, “Spam filter”, etc.

Tele2 also offers a service for blocking unwanted numbers on the operator’s side. It's called "Black List". You can check whether the option is active, as well as the list of numbers for which the restriction is set, by dialing *220#, in your account on the website or through the smartphone application.

Authorization denied

A message appears stating that authorization is prohibited, probably due to prolonged downtime of the number. So, if a subscriber has not been active from his SIM card for a year or more, he will be automatically deactivated.

Another reason may be that a specific subscriber is blocked. This also occurs when there is no activity or any detected fraudulent activity. Equally likely is the incorrect designation of the password and login. To eliminate such an annoying error, you must:

• carefully enter all characters;
• check the layout language – most often Russian, English;
• inclusion of special registers, namely capital letters and symbols.

If a person cannot log into his Tele2 personal account, this may be because the number is not registered in a specific network. The solution to the problem is subsequent authorization and identification of the user.