What to do if Windows 10 does not see Bluetooth devices: mouse, keyboard or headphones

The use of Bluetooth technology is provided in almost every electronic device. Users of home PCs and laptops have long been accustomed to the fact that with the help of this module they can easily transfer the necessary files without the use of wires. Not to mention that many accessories (for example, a wireless mouse or audio systems) connect to the computer in this way. Unfortunately (especially in the latest versions of operating systems), due to incorrect computer settings, incorrectly installed drivers and other similar reasons, you may encounter a problem when Bluetooth does not work on a Windows 10 laptop.

Let's figure out in order what to do when Bluetooth does not work on a laptop running Windows 10:

Checking for a module in Device Manager

Problems with bluetooth on Windows 10 may be due to the fact that the adapter is physically disabled, in the bios or programmatically it is set as “inactive”. What to do in such cases?

First of all, to check whether a Bluetooth accessory is in the list of connected equipment, you need to open the device manager. You can do this as follows:

• On your keyboard, simultaneously hold down the Win and R keys.

• In the Run window that opens, type the command devmgmt.msc and press the OK button.

If there is no “Bluetooth” tab in the list, you need to open the “View” menu at the top of the window and check the box next to “Show hidden devices.” After this, the gadget will probably appear in the list.

If there is a yellow icon with an exclamation mark next to the name of the installed device, the problem lies in installing the necessary drivers. As a rule, after a failure during an update or when reinstalling the system, you may find that Bluetooth on a laptop with Windows 10 has stopped working. It is better to download the necessary drivers from the official support site for your laptop model. In this case, it is worth paying attention to the system version and its capacity.

If in the device manager there is a down arrow next to the name, then the accessory is simply disabled at the moment. To enable it, just right-click on the line with the name and select “Enable” in the window that opens.

How to test Bluetooth

The most common reason why a computer does not see wireless devices is simply that Bluetooth is disabled. Fortunately, the problem can be solved easily and quickly.

First of all, you should check the on/off function using the function key. Most often it is located on the keyboard in the top row. Depending on the laptop model, the key can be either separate or combined, for example, with F3. In the first case, you just need to click on the button with the corresponding icon, and in the second, press it after holding down the Fn key. In most cases, this is enough for Bluetooth to work, and all devices connected through it can be used again.

At the very beginning of testing, it is worth checking the performance of the batteries - often the reason lies precisely in them.

The function can be disabled in the operating system. The procedure is performed differently in different operating systems. In Windows 10, everything can be done in a few steps.

Open notifications (the icon is located in the taskbar in the lower right corner) to check if Airplane mode is activated. If enabled, then disabling will solve the problem. If not, you will have to move on.

Go to the Start menu, select Settings, and then Network and Internet. Here you will see the Airplane Mode option. By clicking on it, go to the wireless devices section. Make sure the Bluetooth switch is in the On position.

Adapter disabled

In addition to the cases discussed, a situation may arise when in Windows 10 on a laptop, bluetooth disappears in the device manager and does not appear even after hidden elements are displayed. In this case, the adapter is probably disabled physically or in the bios. We check:

• When you turn on the computer, go to BIOS
• Open the “Advanced” (or “System Configuration”) tab
• Check the status of all items where “Bluetooth”, “Wireless” or “WLAN” appears. Set the value “Enabled” next to each such item.

If, after implementing all of the above operations, Bluetooth still does not turn on on your Windows 10 laptop, you should proceed to the second point.

“Connection interrupted” and “Voice connected” status near Bluetooth headphones in Windows 10

Connecting them to the phone was the same story, only there was no sound at all.

Reading the answers to previously asked questions about connecting the “headphones” and the “headphone”, I wondered why it showed me that the “headphones” were disconnected.

I hope that I have explained everything clearly enough and you can help me.

Answer

Not everything about your problem is clear, but let's try to figure it out. Perhaps, in the process of checking the settings and clarifying all the nuances, it will be possible to solve the problem with connecting your JBL Bluetooth headphones to Windows 10. Which for some reason are displayed in your sound settings with the status “Connection interrupted”.

This solution can be applied to all Bluetooth headphones and speakers if the sound does not work through them and the symptoms are the same as those of the author of the question. I think it will be useful to many.

To make everything clear at once, we look at the Bluetooth headphone settings (their connection status) in two places (in the system settings, in your case Windows 10):

An important point: when we connect Bluetooth headphones with a microphone to Windows 10, the system sees them as two devices:

The computer still doesn't see it

The connected device is within range, the Bluetooth data transfer mode is activated, but the computer still does not see it. What should I do?

Most likely, the “allow device connection” property is not active in the bluetooth settings in Windows 10. To fix this, you need to go to the control panel. On the “Devices and Printers” tab, in the “Devices” section, find your computer and right-click on it. Select “Bluetooth Settings” from the list and in the window that opens, check the box next to “Allow Bluetooth devices to detect this computer.”

We hope that the described cases will help correct the operation of the wireless data transmission module on your computer.

With each version of Windows, Microsoft tries to solve the problems of previous versions of the OS and fix significant bugs and breakdowns. Therefore, if you look at the evolution of the Microsoft family, you can see real progression. But as it turned out later, not all errors and bugs were resolved. I constantly receive letters with questions - how to solve the problem if Bluetooth has disappeared on my laptop with the Windows 10 operating system. Today we will defeat this demon once and for all and it will not return to you again.

First of all, let's briefly answer the question why it might be disabled:

• Disabled by the user or the system;
• Problem with drivers;
• Viruses and third-party programs interfere with the module’s operation;
• A breakdown in the system.

SBC

Joint StereoLoudnessYour browser does not support HTML5 video. ZZ Top - Sharp Dressed Man

Your browser does not support HTML5 video.
Mindless Self Indulgence - Witness
Dual Channel

*

Bitpool only decreases, but does not increase automatically, if transfer conditions improve.
To restore Bitpool you need to stop playback, wait a couple of seconds and start the audio again. **
The default value depends on the stack settings specified when compiling the firmware.
In Android 8/8.1 the frequency is only either 44.1 kHz or 48 kHz, depending on the settings during compilation, in other versions 44.1 kHz and 48 kHz are supported simultaneously. ***
The Bitpool value can be increased in the Bluetooth Explorer program.

Inclusion

Sometimes the Bluetooth module on Windows 10 does not work because it is simply turned off. Look at the case, there may be a separate on or off button. You can also deactivate and activate the “Blue Tooth” using a combination of shortcut keys. To do this, find the “Bluetooth” icon on the line of letters: F1-F12. Now press the “Fn” button and this key at the same time. You can also enable it in another way:

Disabling and enabling via support

1. Press “ Win ​​+ R” and enter the command “ msc ”;

1. Press “ Enter”;

1. On the right you should see all the services. It may be that the service is simply disabled or is disabled for some reason - for example, when you restart the laptop, Blue Tooth is disabled. Find the Bluetooth and right-click to turn it on. Let's also check that it turns on automatically when the system starts. Go to properties.

1. “Automatic” should appear in the same paragraph . If there is another parameter, change it and click “Apply”.
2. Reboot your computer.

Second way

Our task is to remove and add this device in the “Devices and Printers” . You can get there through the “Control Panel” by clicking on start. Or enter the corresponding name in the search bar. Now just click on the device and select “Delete”.

Now let's add it again. There is nothing complicated, just follow the instructions that the system offers. After that, right-click on your computer and select “Bluetooth settings”. Immediately select the first checkbox in the first tab. It will help you connect other devices to this computer without any problems. This especially helps when the secondary device does not see this device.

When the status is “Connected Voice” and there is no sound or it is of poor quality

You seem to have written that you had the “Connected Voice” status near your headphones.

Solution #1

In this case, you need to try connecting Bluetooth headphones in the sound settings, next to which it says “Connection interrupted.”

After that, they should work (status “Ready”) and you need to make Bluetooth headphones the default audio output device.

After this, the headphones should reproduce clear and high-quality sound.

Solution #2

If next to the name of your headphones it says “Disabled,” then try turning them on.

And then select "Set as default".

Solution #3

The Audio Receiver service may be disabled in the properties of your wireless headphones. In this case, they usually do not appear in the sound settings at all. As you can see, there is only “Headphone”.

You need to check the services. To do this, open a window at Control Panel\Hardware and Sound\Devices and Printers. You can do this:

Next, open the properties of the headphones and on the “Services” tab and check the box next to “Audio Receiver”. Click “Apply”.

You can also try disabling the Wireless Phone service. If you need high-quality sound and don't need a microphone.

device Manager

The most common problem is driver failure. They can also simply disappear due to viruses or third-party programs. I would also advise periodically updating the device driver to correct the operation of the transmitter.

1. Win+R;
2. msc;

1. Go to the “Properties” of the module;

1. And so, on the “Driver” tab, there are several buttons. First let's try updating the driver. You will be prompted to download a new package from Microsoft servers - select this option. If a window pops up with a message that the driver does not need to be updated, it means there are simply no updates on the OS servers. You can try removing the driver and installing it the same way.

1. The device can simply be turned off - then you will see an arrow at the top. Right-click and select Engage.

Drivers can also be downloaded from the official website of your laptop manufacturer. There is nothing complicated there, first we go to the office. website - for example on ASUS. Next on the site we look for your laptop model. The full name can be found under the case on the label. We look for this laptop and go to the “Drivers” section. Find Bluetooth and download it. You can also download the driver from the website. The package will be in the “Driver Packs (Driver Sets)” section.

Are you scanning for devices within range, but Bluetooth doesn't see any of them? Users often encounter this problem after reinstalling drivers or updating Windows. This can happen if the Bluetooth service is not running or the drivers are faulty.

Checking service status

It is quite possible that Bluetooth does not see nearby devices due to the fact that the service associated with it has been stopped or has been loaded with errors. Therefore, first of all, let's check its condition.

Open system services with the command services.msc from the Win + R dialog box. Or press Ctrl + Shift + Esc and on the services tab, click the corresponding button.

Find the Bluetooth support service in the list, right-click on it to display the context menu and select Properties.

If it works, stop by pressing the appropriate button. Make sure the Startup Type is set to Automatic. Otherwise, click on the dropdown and change it to the one shown.

Now click the “Run” button. If you receive error 1079, indicating that the service could not start on your local computer, follow the instructions.

Go to the Login tab, click on the “Browse” button.

In the user selection window, click on Advanced – Search, select the name of the current account and confirm with “OK”. Enter your password and apply the changes. The service should now start without errors. Scan your devices and check if Bluetooth can see them.

Driver update

A detection issue may occur after installing a Windows update. This process often installs updated drivers, which are not always compatible with all devices. In this case, try reinstalling them.

Press Windows + R, enter devmgmt.msc and click OK to enter Device Manager.

Expand the Bluetooth tab and delete all entries one by one by right-clicking and selecting the appropriate item.

Then make a request on the Internet for the model and manufacturer of the equipment, find a link to the official website. Find the latest software and download it to your computer.

Run the downloaded file and follow the instructions until the installation is complete. Then return to Device Manager, go to the Action tab in the top menu. Select Update Hardware Configuration, which will cause Windows to check for devices without drivers and install them automatically.

Then try to establish a connection and check if the system sees Bluetooth.

Possible problems

No sound is output. This situation, when devices see a wireless gadget and even connect to it, but no sound is output, may occur because:

• Codecs for video and audio files were not initially installed;
• Head Set was not selected as a sound-reproducing device.

However, more often this happens due to inattention - Bluetooth on a laptop, PC or headset is muted.

Setting up a sound card

Use the system diagnostic tool to configure your sound card. For this:

• by right-clicking on the icon with the image of a speaker, in the window that opens, select the “Troubleshooting sound problems” column;

• a new window will appear on the screen with the question “Which of these devices do you want to identify and resolve problems?”;

• to troubleshoot problems with headphones (headset), select the second column “Headphones for communication”;

• after this, the utility will find problems, and the user will be presented with information about them and an offer to fix them automatically;
• After the process is completed, reboot the computer.

Running the troubleshooter

Sometimes the problem can be resolved by using a troubleshooter. The tool checks for inconsistencies in the current installation and, if found, will try to fix them with pre-installed solutions.

Expand the Start menu and click on the gear icon to enter system settings, or use the Win + I combination. Then open the Updates and security section.

In the left side menu, go to the Troubleshooting tab, find the “Hardware and Devices” section. Open it with a mouse click and start the process.

Once the diagnostics are complete, restart your computer. Run the device discovery process and see if Bluetooth now sees them.