It is generally accepted that new Huawei smartphones are completely no different from devices from other brands, with the exception of the lack of Google Play services. Yes, this is a little unpleasant, but since the Chinese managed to create their own application directory, filling it with content, there should not have been any problems with use. In any case, Huawei itself spoke about this. But for some reason the company hid the fact that some quite popular programs cannot work without Google services in principle, even if they were installed from the AppGallery catalog.
AppGallery is good, but not as good as we thought
Huawei introduced a service for installing WhatsApp, Instagram and other prohibited applications
While developers readily publish their apps to AppGallery, some do so indiscriminately, without thinking about whether they will work on devices without Google Play or not. This was confirmed by one of the users who encountered problems when launching the MTS Money mobile client on his Huawei smartphone. According to him, the application, although it was installed from AppGallery, simply does not work on his device due to lack of optimization for Huawei Mobile Services.
Why the App Store doesn't work: causes of problems and their solutions
Problems with access and functionality in the App Store can arise for several reasons, but each of them has its own solutions that will correct the situation.
Connection failure
There are several ways to resolve the error, one of which will help the user
This problem often appears when downloading a new or updating an installed application. Before looking for the cause of the failure and the solution to this problem, you need to make sure that the firmware version you are using is not a beta version. It is known that beta versions are often unfinished and therefore can cause various problems with the functionality of the device as a whole. If you use the trial version, you will have to wait until all possible bugs are fixed by the developers and it becomes possible to update the device to a new, improved version. If the full version of the firmware is installed on board the device, but a connection failure prevents you from installing or updating applications, you need to find the cause and a way to eliminate it.
The date and time are set incorrectly
Solution: Set the correct data, or activate the automatic date and time setting function. To set the date and time manually, you need to go to “Settings” > “General” > “Date and Time” and specify the day, month, year and current time (or select the time zone). To automatically configure the data, simply activate the "Automatic" function.
To automatically configure data, you need to activate the “Automatic” function
Hidden information about the gadget's serial number
In the “About device” tab, in the list where IMEI, firmware version and other data should contain the serial number of the device. If it is hidden or any other information is indicated where it is displayed, the App Store server will not be able to authenticate the smartphone or tablet. This situation can only happen after updating iOS.
Solution: Perform a full factory reset. To reset, go to Settings > General > Reset > Reset all settings. It is worth noting that a reset implies the deletion of absolutely all data on the device, after which the user will be able to set up the gadget from scratch, like new. To avoid losing important data after a reset, you need to create an iCloud backup before performing the reset. To create an iCloud backup, you need to go to Settings > iCloud > Backup > Create a Backup.
Before resetting your device, it is recommended to create a backup copy so as not to lose important data
It is also recommended to activate the iCloud Backup feature, which automatically backs up your data when your device is connected to the Internet.
Once the factory reset is complete, you can set up your gadget as new and restore data from iCloud backup.
Incorrect network settings
If you are using a Wi-Fi connection, there may be problems with the signal or Internet settings. The network administrator may have changed the settings, or Wi-Fi access may be restricted.
Solution: First you need to check whether the Internet is working; to do this, you can try to open the browser, and then load any Internet page. If nothing happens, you need to check the router, it may require a reboot, or may not work at all. You can also try disconnecting from Wi-Fi and using mobile Internet. If the problem remains, the reason is in the device itself.
If Wi-Fi does not load the Internet page, you can try using mobile Internet
Backup solution
There is one very simple method that very often solves the problem of connection failure to the App Store. Any iPhone or iPad user can easily use it. Thanks to it, you don’t have to change anything in the settings and it consists of only three steps:
- Go to Settings > iTunes Store & App Store.
The simplest but most effective way to solve problems with the App Store - Select the item where the Apple ID is indicated, then click on “Sign Out”.
You need to re-login to your account (Apple ID) to fix the problem. - Restart your device and sign in to your Apple ID again.
Jailbreak may also be the cause of such problems. The only way to get rid of jailbreak is to restore your iPhone or iPad via iTunes. For this:
- Connect your device to your computer using a USB cable.
- Open iTunes, select your device.
- Click on the "Restore" button.
Using iTunes, you can easily restore your iPhone/iPad and remove any jailbreak that may be causing problems with the App Store.
Search for applications in the App Store does not work
Recently, problems with finding applications have increasingly arisen due to Apple's technical work.
When trying to search for applications in the App Store, the programs simply do not appear in the results. This applies to absolutely all programs from social programs (Skype, Instagram, Facebook, VKontakte, Telegram and others) to services for booking tickets and hotels (Aviasales and OneTwoTrip).
But there is one feature - when you open the “Popular” section, programs appear in the search results and you can download them to your device without any problems. You can also download applications using direct links, and update purchased ones from the “Purchases” section.
The cause of its occurrence is still unknown, but it can definitely be called global, because it appears en masse, and not in isolated cases.
Solution: You just need to wait until the problem disappears on its own, since the cause of its occurrence has nothing to do with users and their devices. Usually the wait takes from 1 hour to 2 days.
Applications won't load or update
Stop downloading
If the downloaded application remains in the “Waiting to download” mode for a long time, you should stop the download process.
If the application is waiting for downloading, but it does not happen, pause the download and start downloading again
Solution: Click on the shortcut of the app that is waiting to download, pausing the download. Click on the app again, resuming the download process.
Airplane mode
If you are unable to download the application, you can try to resume the download process using Airplane mode.
Solution: Swipe up from the bottom of the unlocked device screen and tap on the airplane icon to activate the mode. Wait a minute and click on the same icon again.
To solve the problem, turn on and after a few seconds turn off Airplane mode
Switching to DFU mode
If nothing helps restore the ability to download or update applications from the App Store, then it’s time to try DFU mode.
Solution: To use DFU mode you need:
- Connect the gadget to your computer and launch iTunes.
- Press and hold the Power and Home buttons at the same time for 10 seconds (the device will restart during this time), until the Apple logo appears on the screen.
- As soon as the apple appears, you need to release the Power button and continue to hold the Home button until the iTunes icon appears.
DFU mode will help restore the device
iTunes will report that the smartphone/tablet is in DFU (recovery) mode. After this, you can hold down the Power and Home buttons at the same time for about 10 seconds until it reboots.
The secret way to restore the App Store
What could be worse than problems that prevent you from downloading applications? There are many reasons for the App Store to malfunction and there are ways to solve them. But there is also a universal way to fix the problem and restore the correct operation of the Apple online store.
The secret method is little known among users of Apple products, but is still used quite often. As you know, the App Store is an online application store, and at the bottom there are several tabs: Featured, Top Charts, Browse, Search and Updates. But what’s missing is a button like “Update,” which would allow you to update the App Store itself. But the absence of such a button does not mean that you cannot update the App Store.
In order to update the App Store online store and its content, the user needs to make 10 consecutive clicks on any of the buttons located in the bottom panel (view, search, etc.). Thanks to these actions, the tab selected by the user will be forced to reload, and all the information in it will be downloaded again.
To update the information that is displayed in one of the tabs, simply click 10 times on the desired item
Using this method will help users avoid problems with loading descriptions on application pages, installing and updating various applications in the App Store. The method is relevant on absolutely all iOS devices, regardless of the type, generation of gadget and firmware version.
Video: force restart of the App Store
https://youtube.com/watch?v=0eLNNmMaukA
Correctly configuring software update settings
If a software update fails, the user will not be able to use the software that is in the process of being updated. An application icon appears on the desktop with the words “Waiting”, but nothing happens.
To eliminate gray inactive icons, you must first stop trying to download the update. To do this, simply click on the program icon. Click on the icon again. The download attempt will be restarted.
If the updates are still not installed, try completely erasing the program from your iPhone and installing it again using the store. If your iPhone does not enter the App Store, you need to download and install the latest iOS updates or perform a hard reboot of the device (Hard Reset).
Is it possible to avoid connection failure and other errors in the App Store?
It is almost impossible to prevent errors and problems with the App Store online application store, because they arise suddenly. The only thing that can be advised to users is to regularly create iCloud backups so that if any error occurs, be prepared to reset the settings, since a reset solves most problems related to the functionality of Apple devices.
By using one of the methods to solve App Store functionality problems, each user will be able to restore the ability to download applications to their Apple gadget.
How to create a new Apple ID: registering in the App Store without a card
How to fix iTunes connection error
Sudden termination of the program
If after updating IOS you cannot launch the application store, you should allow it in the iPhone settings. Go to the window for changing parameters - all programs. Click on the “ITunes and AppStore” tab and activate the component.
Are you experiencing intermittent errors while working with the App Store? In this case, restart the program without exiting it. This function allows you to quickly set up a standard service while saving all settings. Click on any of the lower App Store icons 10 times and wait for the window content to update without restarting the utility.
You can find any instructions for self-repairing an iPhone on our website, or arrange a call to a specialist at any place convenient for you.
Apple operating systems and services are proud to be the most stable, fastest and most reliable. Indeed, within Apple services, errors and failures occur less frequently than with competitors, but this does not mean that there are no errors at all. Online services of the Apple corporation sometimes behave more unpredictably than the solutions of competitors. Especially when it comes to such a “machine” for selling and synchronizing content as iTunes.
Setting the date and time
Apple gadgets have an interesting dependence on date and time. Many people remember the resonance caused by a glitch that destroyed smartphones and tablets simply because the date changed to 1970, which speaks of iOS’s special love for punctuality. Moreover, many devices (not necessarily from the Apple corporation) cannot access the Network at all if the wrong date is set on them, since this prevents web resources from verifying the authenticity of the certificates.
The Internet is already smart enough to calculate the time on your device and the real time in your time zone, and they should match each other. To change the date on a smartphone or tablet running iOS, you need to:
- go to the “Basic” submenu;
- then open the “Date and Time” sub-item;
- Then there are two ways - either you turn on the “Automatic” toggle switch, and the gadget will set the time itself, or find out the exact time and set it manually.
Why do you need the iTunes Store?
Absolutely all Apple users are familiar with the iTunes program and services. This is a powerful media combine combined with a store for applications, music, podcasts, books and films. Recently, the music streaming service has also been linked to your iTunes account.
This is a necessary element of the iOS and macOS software ecosystem, without which the point of using gadgets developed in Cupertino is lost. Therefore, it is very important to have a working iTunes account that functions smoothly at all times, so that you do not lose access to your music collection and programs used on your iPhone or iPad. Alas, everything does not always function smoothly, and iTunes refuses to work, responding only with a connection error message.
Why can't I connect to the iTunes Store? Let's consider all the options that interfere with the normal operation of the service.
Parental Control Settings
Sometimes a situation where you can’t connect to the iTunes Store on an iPhone, iPad or Mac arises because age restrictions were set at one time. To check this, you need to:
- open the iTunes application;
- go to the “File” menu (in the upper left corner);
- select the “Settings” sub-item;
- there you need to find the “Parental Controls/Restrictions” submenu (yellow circle with images of people);
- when you see several “checkboxes” at the bottom, make sure there is no checkmark next to the iTunes Store; if there is, uncheck it.
In the same menu, you can open or close access to other Apple services, but only the computer administrator can do this.
How to use contactless payments via NFC
Google Pay is not the only way to pay for purchases in stores by touching your smartphone to the terminal. In fact, there are alternatives to this service.
For example, AppGallery has a Wallet app. It is intended for storing discount cards, of which there are now so many that they cannot fit into a wallet. But it also learned how to make contactless payments on NFC-enabled smartphones. Currently, the application only works with MasterCard cards of eleven major banks (list on the website), but it is expected that Visa and Mir will soon master the application, and the list of banks will be expanded.
AppGallery suggests installing “Wallet” on first launch as part of the “newbie kit,” but it’s okay if you missed that chance—let’s create a new one and just find the app by searching for “wallet.”
You need to register in the application, and if you have ever used it before, you can log into your old account (and at the same time recover your password) - all old saved cards will be pulled up.
Adding a new card is also not difficult: you can enter its number, expiration date and CVV/CVC, but in general it’s easier to just tap it on the phone, and all the data is read from the chip in the card. Then follows a short procedure for activating the card (usually with a code from an SMS from the bank).
How to install Yandex services from appgallery
Yandex makes the most popular online services and programs for working with them in Russia. Fortunately, all Yandex mobile applications have long been available in the AppGallery store. Installing them is simple: launch AppGallery, type “Yandex” in the search bar at the top and click “Install” next to the desired application in the list of results.
There is also the Yandex.Browser browser (it is no worse than Chrome, since it is based on Chromium - the free part of Chrome), and Maps, and Mail, and Market, and Music. Yandex.Taxi and Yandex.Drive are also present. In general, the entire ecosystem of the Russian network giant is at your service.
Checking your Internet connection
If your iPhone or iPad says “Unable to connect to the iTunes Store,” first check your Internet connection. Even though it’s banal, it happens. Sometimes, due to problems on the side of the router or even the provider, problems arise that prevent a particular computer or smartphone from accessing iTunes services. Ideally, you should have a stable Wi-Fi connection and be close to the router.
If that doesn't help, try disconnecting from Wi-Fi and connecting using cellular data. If the iTunes Store works when connected using cellular data, then you should contact your provider and see if they are blocking access to Apple services.
Transferring software from one smartphone to another using phone clone
Phone Clone software is designed to transfer various data, including applications and games, to Huawei and Honor smartphones. Moreover, data can be copied not only from devices of the Chinese manufacturer, but also from any other Android smartphones.
The principle of Phone Clone is very simple - the application runs on two smartphones. The device to which you plan to copy the data should be marked as new, and the smartphone from which the information is copied should be marked as old. The “new” smartphone creates a Wi-Fi access point, to which the “old” device automatically connects, due to which data transfer occurs. If one of the smartphones is not a Huawei or Honor model, it will automatically be detected as “old”.
It is not possible to copy Google services, as well as those applications whose newer versions are already installed on the “new” smartphone. The data of all applications on the “new” device is reset, and in addition, the Phone Clone developers warn that some copied software may not work correctly or may not launch at all due to the lack of Google Play or for other reasons.
Software update
Top managers from Cupertino insist that every owner of a smartphone, tablet or computer from Apple should use only the latest software and call this almost the most important solution to all the problems that arise with their gadgets. To update your device to the latest software:
- open the Settings application;
- go to the “Basic” submenu;
- select the “Software update” sub-item and wait until the update is completed.
apkpure app store
During the time of sanctions imposed on Huawei, one of the most popular options for downloading applications for Honor smartphone users was the APKPure store, the assortment of which is sometimes even slightly richer than on Google Play. Although some games, including the popular Gods of Boom, are missing from APKPure for some reason.
The peculiarity of the store is that it even contains modified user versions of software, which are usually available for download only on specialized forums.
Appgallery - official application store from Huawei
First of all, you should pay attention to the AppGallery application store preinstalled in Honor and Huawei smartphones, which is actively promoted by the Chinese manufacturer. The store's functionality allows you to install and uninstall applications and games as easily as possible, as well as automatically update them.
In terms of the amount of software, the store is not as rich as Google Play, and in addition to services from Google, at the time of writing, it did not have, for example, Avito and Gett applications or games: PUBG, Gods of Boom, Minecraft and others. Some software is presented in the form of links to download through a browser, but there are all prerequisites that the AppGallery will be replenished.
In particular, Telegram has recently become available for download, and well-known software has long included VKontakte, Viber, State Services, Sberbank Online, Dodo Pizza, World of Tanks:
Another problem is that some applications and games require installed Google Play services to work, without which they will either have limited functionality or will become annoying with messages about their absence, which, however, can be ignored.
Problems on Apple servers
Don't forget that Apple has problems too. There was a massive collapse in March 2015 when all services associated with the iTunes Store went down. Thousands of people have tried to download an app or song but only received an error message. No one is immune from a repeat of those events, so before you start panicking and changing something on your devices, go to the official Apple website and make sure that the necessary services are highlighted in green (this signal means that the service works all over the world and everyone has access to him access).
