For what reasons does the computer not see the phone? This question interests many owners of Honor and Huawei smartphones. There are several reasons for this problem. Initially, it is necessary to determine the factor due to which the error appeared, and then take certain actions.
Why Huawei Honor does not connect to PC - common reasons
To manage files and data on a Huawei phone, users often connect the device to a PC to handle them in an efficient and convenient way.
Often, owners are unable to synchronize devices, which is why problems arise. The reasons why you cannot connect Huawei Honor to a computer or laptop vary, but in most cases they are common to all Android devices
- Problems with smartphone hardware
- Driver not working correctly
- USB cable problems
- Incorrect smartphone setup
And, so let's now look at all the ways to solve this problem.
Answers to popular questions
What is HiSuite Daemon?
HiSuite application client, which is automatically installed on the smartphone when setting up the program and connecting the phone to the PC for the first time.
How to display only folders with photos?
Connect the device to the PC, select the “Photo Transfer” mode on the phone. When you open the disk of a connected device, only folders with photos will be displayed.
What is HiSuite for?
The program is used to fully control a smartphone from a PC; owners can receive and respond to messages, delete applications, exchange files or synchronize contacts.
Each user himself determines what he needs from the application. Now you know that connecting a Huawei or Honor phone to a PC is very simple. To do this, there are 2 methods described above and 3 additional programs that can work remotely. If you have any questions, ask comments in the appropriate block.
How to solve the problem if my Huawei Honor does not connect to the PC
Important to know: Huawei HiSuite is Huawei smartphone software that serves and is responsible for connecting and synchronizing the smartphone with other devices
Here are common errors and solutions for Huawei HiSuite software:
PC does not recognize Huawei device - quick ways to solve the problem
Make sure you have the latest version of HiSuite installed on your computer. Otherwise, try installing the latest version using a previous version of HiSuite.
Also don't forget to enable USB debugging. To do this, you need to go to Settings > About. Enter the "Version Number" seven times until you receive the message "You are in developer mode." Then go back to Settings > click on Developer Options > check the USB Debugging box.
Unplugging and reconnecting your Huawei/Honor device can also solve the “Device not connected” issue.
- Rebooting your phone resolves most HiSuite errors and issues.
- Restart HiSuite. If this does not solve the problem, try uninstalling it and reinstalling a new version of the software.
- Change the USB port. This may not seem like much, but it is very important because updating the USB driver may affect the performance of the connected device during the update.
- Make sure you have enabled HDB on Hisuite for file transfer. Go to Settings > Advanced Settings > Security and enable HDB Usage. You can also try revoking HDB authorization from your PC, activating it and trying to restore the connection.
If the problem persists, you can first take a backup of your Huawei device, then do a factory reset and then try to connect the device to your PC/laptop.
Error 1: Update your device before connecting
This error will appear when connecting Huawei to PC. In this case, you need to update your device to the latest EMUI software, although there are no new updates.
You don't need to worry about this error as it will be fixed in future HiSuite updates.
Error 2: “Your device is running an outdated version of EMUI”
This means that the version of EMUI software on your Huawei is not compatible with the HiSuite software. To make sure, go to Settings > Update System and check for the latest software updates.
Temporary glitches on Windows or Android
Temporary glitches are another common problem. Every system freezes and glitches from time to time. The situation needs to be corrected in a simple way. Restarting Windows may solve the problem. Try turning off Honor and turning it back on after 5 minutes. Do the same with your phone. Reconnect.
Connection setup
In some cases, even with a good cable and a good interface, the computer may not recognize your Huawei phone. At this time, you need to make some changes that will solve the problem. First of all, open the "USB Debugging" mode on Huawei (go to Settings > USB Debugging > enable it), make sure the Huawei mobile is in "Multimedia Device" (MTP mode) or "Camera" mode ( PTP, access to photo files only). This feature can be accessed by swiping down on the home screen.
On your computer, you need to go to Windows Explorer and click “Open Mobile Device.” A folder named “Internal Storage” should open. Only in this MTP mode the PC has the right to access the device.
The driver is not installed on the PC
Due to the inability to install a compatible driver on your Huawei device, the PC does not detect your mobile phone, a problem faced by many users. After connecting Huawei to the computer, you can see the process of installing the device driver in the lower right corner, then an error will appear - driver installation failed. How to do this, on your PC (like Windows 7) open the option Computer Properties>Change Settings>Hardware>Device Manager>Locate and open your mobile device>Driver, here you can update the driver or uninstall it and reinstall again.
Error code 19
Downloading foreign files to your device may result in a virus. It affects the operation of equipment and is able to change settings. When changing registry information, you need to use a separate editor and find the section HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class/{EEC5AD98-8080-425F-922A-DABF3DE3F69A}. In the window that opens, click on the UpperFilters line and delete. When finished, turn off the device and play it again after a few minutes.
Integrity and functionality check
If none of the methods described above helped to rectify the situation, then you should pay attention to the condition of the cable and the port to which the connection is made.
The cable can be checked with another mobile device. Which is guaranteed to be connected using another USB cable. If nothing happens, the cable will have to be replaced. Fortunately, it is not expensive and is sold almost everywhere. Naturally, it is recommended to choose only high-quality products. Ideally, branded.
You also need to check the connection port. It is likely that it does not function at all. Fortunately, modern PCs have several USB ports available at once. And at least one of them is guaranteed to be working.
Option 2. Only charges the smartphone
With this option, the connection was successful. However, the data is still not transferred, and the laptop does not see Honor 10, 9 lite or other models. There are many options for why this happens, and I will tell you about all of them below. As always, you need to start with simple steps and gradually increase their complexity.
But first of all, leave your smartphone and PC for a few minutes without taking any action. Especially if this is the first connection to the port. Perhaps the PC will install the drivers automatically, after which it will begin to see the phone in the desired mode.
Step 1. The simplest steps
The most basic operations can quickly solve your problem. Here's what to do:
- Unlock your phone if it has been locked. Modern smartphones may not transmit data when locked.
- Disconnect Honor from the computer. Reboot both devices. When they are fully launched, try again.
- Try a different port. For example, it happens that the computer does not see the Honor 8a phone via USB version 3.0, but the previous generation port copes with this without difficulty. USB 3.0 are usually marked in blue. Therefore, switch the cable to a different port. If the phone starts charging, wait until the computer recognizes it.
- Change the wire. Not all of them that are suitable for charging can be used to transmit information. They are simply not suitable for this: they do not have the necessary contacts. There is no way to tell the difference from the outside. So get a cable that suits your purpose exactly.
- Choose a shorter wire. However, it must comply with the previous paragraph. This is a completely different problem: there is not enough power on the USB connector. If this is the case, then over time you will have to replace the firmware and drivers.
- In some cases, it helps if you take out the removable battery and reinsert it.
Step 2. Change the connection type on your phone
By default, smartphones are connected to the computer in charging mode, although not always. This is the reason why the computer does not see Honor 10 “on the fly.” Follow these steps:
- Unlock your device.
- Fold down the shade to see the connection message. If this notification is not there, but is simply charging, then the device has not recognized the connection as suitable for data transfer. Go back to step 1 and check the points from there.
- Click on this message.
- Select MTP transfer mode. On older smartphones, you can select USB Mass Storage.
- The computer can install the necessary drivers: you need to wait.
Step 3: Install drivers manually
If the computer does not see Honor 8, 9, 20 or other models, then the system has not loaded the software to work with the phone. You'll have to do this manually.
- The easiest option is to look for software tailored for the specific model of your Honor on the official website of the brand or on the 4pda forum.
- Another solution is Universal Adb Driver for Windows.
- If you have Mac OS, then install the Android File Transfer program.
You can install the driver on Windows through an executable file, but you can also go to Device Manager - USB Controllers or Other Devices and find an entry with an unidentified device, go into it and update the driver.
There is special official software for connecting Honor - HiSuite. You can also download and install this program. You will need to enable USB debugging on your phone as indicated in one of the following steps.
Step 4. Safe mode on your smartphone
Perhaps the normal connection to the PC is blocking one of the applications, and for this reason the computer does not see Honor 10 via USB. If you cannot identify this program and remove it, or you suspect that it is a virus, then boot your smartphone in safe mode. For Honor you can do this like this:
- Turn off your smartphone.
- Press the power and volume up keys simultaneously.
- When the logo appears, continue to hold only the volume up key.
- A menu will appear on the screen - you need to select Safe Mode.
- Wait for loading.
Safe Mode is a mode in which only default applications are loaded. Once it's running, try connecting again. If it is successful, then you need to remove the program that is causing the problem. Remember what you installed recently, uninstall and check your smartphone again when it is not in safe mode. It also wouldn't hurt to install an antivirus
To exit Safe Mode, simply reboot the device.
Step 5: Enable USB Debugging
This point will help if the others did not lead to the desired result, and your Honor 10 Lite still cannot be seen by the computer. You need to go to “Settings” – “System” – “About phone”. Next, click on the build number - many times in a row. Wait for the message “You are a developer” and return to the “System” tab. Go to the new "For Developers" section and enable "USB Debugging".
Step 6. Repair
If all else fails and you need a wired connection, you should have it repaired at a service center. However, choose quality craftsmen. There are known cases when “fixing” caused malfunctions. The connectors can be soldered in such a way that only charging will work, not file transfer. Because of this, sometimes the computer does not see Honor 7a and other models. Such repairs have to be redone.
What to do if the PC does not see Honor - but charges it?
The phone does not connect to the computer via USB, but only charges? This means the cable is fully operational. However, it is worth understanding that some wires are not capable of transferring files from one source to another. Non-original wires can only charge the battery.
Try connecting using a proven cable. If the problem is not resolved, you need to understand the settings on your smartphone or PC. As a test, also connect the wire to different ports.
If you want to know about all the ways to connect Huaei Honor to a PC, then you definitely need to read this article
What is needed for connection
To connect Huawei to a computer via USB, you must have drivers to establish the connection, Android and a microUSB or USB Type-C cable to it. The cable is included with the phone and is used to charge the battery. Modern flagships are equipped with a Type-C port , as new IP 67 and IP 68 waterproofing standards have been introduced. Budget devices or outdated models use microUSB.
Drivers for connecting to a computer
Installing drivers for Huawei detection is required if for some reason the PC does not see the gadget. On Windows 10, installation occurs automatically; the user can transfer data from devices immediately after establishing a connection.
Where can I download? You can download the necessary drivers on w3bsit3-dns.com, in the section for your model. Please note: when downloading files from the forum, you assume full responsibility.
To install or update USB port drivers you must:
- Hover over the “This PC” or other icon, depending on your version of Windows.
- Right-click on the icon.
- Select the “Management” menu item by double-clicking with the left mouse button.
- In the left menu, select “ Device Manager ” with one left click.
- In the window that appears, select the “USB Controllers” section.
- Find the port that is marked with a yellow icon with an exclamation mark , double-click on it with the left mouse button.
- In the window that opens, select the “Driver” tab.
- Select the menu item “ Update driver ”.
- Select "Automatically search for driver updates."
If the automatic search for drivers does not produce results, then use the search on your PC. Before launching it, you need to download the corresponding installation files from the Internet and give them public access. During the scan, the corresponding files will be found and installed.
What synchronization methods are there?
Synchronization between your phone and PC is carried out online or using a direct USB cable connection. Online connections are not always stable, but with their help, devices located in different parts of the city or even the country can receive and transfer files. A simple example of synchronization is Google Drive. It can be used both from a phone, laptop or tablet, the only condition is confirmation of accounts on all devices and the presence of the Internet.
The most popular programs for connecting Huawei to a computer, in addition to those described in this article:
- AirDroid – used for file sharing and also for controlling Android device using PC.
- TeamViewer - used to directly control a PC using a smartphone and vice versa.
- SambaDroid - used for data exchange, working without a physical connection. Uses the Windows local network to exchange information.
The most stable method of synchronization is to connect Honor and Huawei smartphones to a computer using a USB cable; in this case, the risk of losing connection is minimal. A disconnect occurs when a device is disconnected or a cable is broken while transmitting data.
